Michael W. Ferguson
Falls Church,VA
Summary
Proven in enhancing operational efficiency and customer satisfaction, I excel in baggage management and teamwork, as demonstrated at American Airlines. My adeptness in forklift operation and fostering team collaboration has significantly contributed to streamlining processes and improving service delivery, ensuring safety and compliance with airline policies.
Overview
41
41
years of professional experience
Work History
Fleet Service Clerk
American Airlines
09.1991 - 10.2023
- Guided planes for all arrivals and departures with strong focus on safety.
- Inspected cargo for efficient and safe handling and transport between planes and cargo areas.
- Cleaned and serviced cabin interiors, plane exteriors and fluids as directed.
- Documented all required information regarding cargo weight and destination.
- Deiced aircraft and guided to proper gate and runway positions.
- Increased team productivity by providing ongoing training and support to fellow Fleet Service Clerks.
- Operated de-icing equipment such as truck-mounted cranes and sprayers.
Grocery Clerk
Safeway Stores, Inc.
03.1983 - 06.1991
- Stocked shelves and organized merchandise displays for easy retrieval.
- Rotated grocery products ensuring that expired or spoiled items were immediately removed and adhered to "first in, first out" rule.
- Cleaned and maintained store aisles and merchandise displays to provide customers with positive experience.
- Pleasantly greeted customers and provided prompt and courteous service.
- Assisted customers by finding items quickly to boost store satisfaction rates.
- Ensured proper storage conditions for perishable items, resulting in reduced spoilage rates.
- Enhanced store cleanliness through diligent maintenance of aisles, shelves, and display areas.
- Used pallet jacks and hand trucks to move merchandise to sales floor for stocking.
- Communicated with customers and staff politely and professionally to uphold store standards.
- Addressed customer complaints and concerns, providing mutually beneficial solutions.
- Collaborated with team members to meet daily objectives and maintain smooth store operations.
- Assisted customers with product inquiries by sharing extensive knowledge of grocery items and their locations.
- Helped customers complete purchases by moving heavy items, collecting payments, and bagging purchases.
- Consistently met or exceeded performance goals by maintaining high standards of efficiency, productivity, and customer service.
- Improved customer satisfaction by providing efficient and friendly service at the checkout counter.
- Utilized problem-solving skills to address unique situations or challenges within the store environment effectively.
- Removed trash, swept, and mopped floors for professional appearance.
- Promoted a positive shopping experience by courteously addressing customer concerns and resolving issues promptly.
- Retrieved items for customers and verified prices.
- Contributed to increased sales performance by stocking shelves in a visually appealing manner.
- Supported inventory management efforts through accurate tracking of stock levels and timely replenishment of products.
- Operated cash register to accurately process and record customer payments.
- Implemented waste reduction strategy by rotating stock and managing expiring products, reducing losses.
- Maintained clean and inviting store environment, contributing to enhanced customer experience.
- Ensured freshness and quality of produce, leading to repeat customers and positive feedback.
- Improved customer satisfaction with prompt and accurate checkout service.
- Assisted customers in finding desired items quickly, enhancing shopping experience and customer loyalty.
- Assisted customers in locating products, enhancing shopping experience.
- Handled customer complaints with empathy and efficiency, restoring customer confidence.
- Streamlined checkout process, reducing wait times and improving customer feedback.
- Worked with floor team and managers to meet wide range of customer needs.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Learned duties for various positions and provided backup at key times.
- Handled cash with high accuracy and took care to check bills for fraud.
- Performed cash, card, and check transactions to complete customer purchases.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Operated cash register to record transactions accurately and efficiently.
Education
High School Diploma -
Washington & Lee High School
Arlington, Virginia 06-1976
Skills
- Forklift operation
- Stress tolerance
- Airport safety regulations
- Baggage management
- Safety regulations
- Airline policies
- Documentation management
- Airline operations
- Aircraft servicing
- Cargo handling expertise
- Aircraft fluid level monitoring
- Security procedures compliance
- Arrival and departure duties
- Teamwork
- Teamwork and collaboration
- Problem-solving
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking
- Punctuality
- Multitasking Abilities
- Reliability
- Excellent communication
- Critical thinking
- Team collaboration
- Active listening
- Effective communication
- Adaptability and flexibility
- Heavy lifting
- Detail-oriented
- Relationship building
- Safety procedures
- Team building
- Task prioritization
- Self motivation
- Baggage handling
- Oral communication
Languages
English
Native or Bilingual
Spanish
Limited Working
Interests
- Volunteering with youth sports programs as a [role]
- coached Little League & Babe Ruth Baseball
- Playing Sports
- I participate in a variety of outdoor recreational activities
- Horseback Riding
Timeline
Fleet Service Clerk
American Airlines
09.1991 - 10.2023
Grocery Clerk
Safeway Stores, Inc.
03.1983 - 06.1991
High School Diploma -
Washington & Lee High School
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