MICHAEL W. WOOD
Osawatomie,KS
Summary
Experience in business ownership, team leadership, call center environments and supervisory, which are a secondary skillset to HVAC installation, construction and vehicle operations. I can learn on the go and handle multiple assignments. Works well with associates to meet deadlines.
Overview
17
17
years of professional experience
Work History
Installer – Residential new construction HVAC
Mike Bryant Heating & Cooling
01.2023 - 06.2023
- Installation of new HVAC equipment, Installation of duct lines, Installation of refrigeration lines, Laborer
Installer – Commercial new construction HVAC
Temp Con - INC.
06.2016 - 07.2022
- Installation of new HVAC equipment, Installation of duct lines, Installation of refrigeration lines, Material delivery, Laborer
Team Lead
Sprint PCS
05.2013 - 05.2016
- Trained new team members by relaying information on company procedures and safety requirements.
- Coached team members in techniques necessary to complete job tasks.
- Worked different stations to provide optimal coverage and meet production goals.
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
Collections Representative
Apria Healthcare, LLC
05.2012 - 05.2013
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Negotiated to collect balance in full.
- Achieved performance goals on consistent basis.
Service Technician – Residential
SOMMER HEATING & COOLING, INC.
06.2010 - 04.2012
- Installer of new HVAC equipment, Diagnose equipment and resolve customer service issues, Invoicing/Collections of customer payments, Primary route driver
Provisioning Specialist II
SPRINT/ERICSSON INC.
06.2006 - 06.2010
Education
GED -
Kansas State High School Diploma
Shawnee Mission, KS05.2001
Skills
- Attention to Detail
- Worksite Safety and Maintenance
- Inventory Accountability
- Call Center Escalations
- Customer Service
Timeline
Installer – Residential new construction HVAC
Mike Bryant Heating & Cooling
01.2023 - 06.2023
Installer – Commercial new construction HVAC
Temp Con - INC.
06.2016 - 07.2022
Team Lead
Sprint PCS
05.2013 - 05.2016
Collections Representative
Apria Healthcare, LLC
05.2012 - 05.2013
Service Technician – Residential
SOMMER HEATING & COOLING, INC.
06.2010 - 04.2012
Provisioning Specialist II
SPRINT/ERICSSON INC.
06.2006 - 06.2010
GED -
Kansas State High School Diploma
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