Michael W Wyko
ORRINGTON,ME
Summary
Proven professional with a track record of enhancing customer satisfaction and expanding market presence during tenure at Advance Auto Parts. Skilled in inventory management and client relationship building, demonstrated ability to mentor teams and improve operational efficiency. Achieved significant sales goals through technical aptitude and exceptional service.
Overview
26
26
years of professional experience
Work History
Retail/Commercial Parts Professional
Advance Auto Parts
07.2019 - 07.2024
- Understood and executed instructions furnished in written, oral or diagram form.
- Created, built and maintained professional customer relationships.
- Provided exceptional customer service, addressing concerns promptly and professionally to maintain client loyalty.
- Achieved personal and store sales goals and service objectives.
- Increased customer satisfaction by providing timely and accurate information on product availability and specifications.
- Provided expert advice on technical issues related to commercial parts applications, enhancing customer trust in our expertise.
- Mentored junior team members on best practices in commercial parts sales, contributing to their professional development.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Verified shipments against receipts and provided advice to customers about right type of parts needed for specific projects.
- Collaborated with sales team to identify new business opportunities, leading to expansion into new markets.
- Mitigated financial discrepancies by managing inventory, damaged goods and backorders.
Order Fulfillment Associate
Automatic Distributors
09.2018 - 07.2019
- Upheld a positive work atmosphere through consistently displaying an enthusiastic attitude toward fulfilling daily tasks and supporting team efforts toward shared goals.
- Handled high-priority orders with urgency, prioritizing their prompt processing and shipment to meet customer needs.
- Developed strong familiarity with warehouse technology systems, enabling quick navigation through inventory databases and expedited processing of orders.
- Enhanced warehouse productivity by effectively collaborating with team members to meet daily quotas.
- Followed SOPs to avoid mix-ups and damages to orders.
- Printed labels, packaged boxes, and loaded into outbound containers.
- Pulled orders quickly to maintain demanding productivity goals.
- Kept work areas neat, clean and free from debris.
- Maintained tidy and clean work areas to promote optimal productivity and safety standards.
- Received and reviewed new orders, located requested merchandise, and promptly initiated processing.
Senior Warehouse Supervisor
Charter Spectrum
03.1998 - 06.2018
- Trained and developed warehouse staff, leading to a more skilled workforce and reduced turnover rates.
- Coordinated cross-functional teams for smooth warehouse operations, resulting in increased productivity.
- Optimized storage space by reorganizing product layouts and implementing efficient shelving solutions.
- Conducted regular inventory audits to maintain accurate stock records and minimize discrepancies.
- Managed vendor relationships for timely delivery of goods, ensuring consistent stock levels for customer satisfaction.
- Collaborated closely with sales teams to forecast demand accurately, ensuring proper stock levels are maintained throughout peak periods.
- Cleaned and maintained warehouse in compliance with OSHA safety standards.
- Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
Education
High School Diploma -
Scotia-Glenville Senior High School
Scotia, NY06.1978
Skills
- Client Relationship Building
- Warranty Administration
- Automotive systems understanding
- Technical aptitude
- Customer Service
- Warehouse Operations
- POS systems operations
- Forklift Operation
- Goal Setting
- Inventory Management
- Attention to Detail
- Problem-solving abilities
Navy veteran 1990-97
Decorated military veteran, Gulf War; Haitian humanitarian crisis, and more. Target preparedness operations Norfolk VA, Guantanamo Bay, Mayport Florida; SIMA fleet maintenance facility, Virginia Beach.
Additional Information
avid car hobbiest
Timeline
Retail/Commercial Parts Professional
Advance Auto Parts
07.2019 - 07.2024
Order Fulfillment Associate
Automatic Distributors
09.2018 - 07.2019
Senior Warehouse Supervisor
Charter Spectrum
03.1998 - 06.2018
High School Diploma -
Scotia-Glenville Senior High School