Ms. Freddie D. Ayler
Patchogue
Summary
Over fifteen years of customer service and outreach experience within the healthcare field which includes switch boarding, dispatching, and billing. Detail-oriented professional who maintains a high level of organization and utilizes exceptional communications skills. Self-starter who works efficiently and collaboratively within an assigned department as well as organizationally. Proficient in the use of Office 365; HMIS, AIRS, CAREWare, and Tracker.
Overview
14
14
years of professional experience
Work History
Senior Case Manager
United Veterans Beacon House
Amityville
03.2024 - Current
- Quality assurance, review intakes upon admission and provide case review
- Conduct quarterly mock audits for randomly selected files, both active and discharged clients, within the fiscal year.
- Follow up on all maintenance and repair requests.
- Supervise case management staff’s house meeting at random
- Attends interdisciplinary team meetings with outside agencies.
- Assist residents who are inappropriately referred in relocating within 48 hours.
- Conduct weekly supervision over assigned case management staff during their 90-day probationary period.
- Supervises and trains other case management staff; Coordinates, oversees, and evaluates program operations and related programs such as Supported Housing Program; Interviews client, family, friends, service providers and referral source, etc. to determine services.
Case Manager
United Veterans Beacon House
Amityville
03.2023 - 03.2024
- Conducted intakes to assess basic needs, eligibility and entitlements.
- Referred clients to community organizations or agencies (Department of Social Services) suited to meet their needs and transported them as needed.
- Determined clients goals and aided with engaging in those goals often community based (i.e.; VFW, library local community centers) as well as basic health needs.
- Provided services for individuals, families and elderly veterans with complex circumstances.
- Sought suitable housing for clients in the community.
- Provided weekly visits to ensure quality of care and reported in case notes.
- Submitted reports and reviewed any difficulties with supervisor in order to effectively follow up with clients.
- Assisted clients with completing pertinent paperwork for community appointments and or Department of Social Services.
Senior Transportation Coordinator
Economic Opportunity Council of Suffolk
Patchogue
08.2019 - 03.2022
- Actively supervised program staff while creating an efficient and collaborative team.
- Trained and supervised Program Assistant to ensure implementation of program procedures on a continuous basis.
- Conducted outreach to promote transportation services to PLWHA as well as community providers serving HIV-infected individuals especially in underserved communities.
- Screened and referred clients for eligibility while assessing transportation needs to determine which mode would best support them.
- Tracked the status of transportation services to ensure proper delivery and appropriate follow-up, as needed.
- Monitored agreements with vendors such as taxi companies in accordance with transportation program policies and procedures.
- Completed intake and initial assessment, including Medicaid verification.
- Created charts and files for each participant and ensured proper forms were completed.
- Coordinated transportation to and from assigned appointments at appropriate times.
- Tracked monthly transportation costs and sent totals to accounting department which included reconciling billing while compiling a comprehensive monthly report.
- Conducted re-assessments of assigned customers.
- Assisted with providing troubleshooting/follow-ups on complains and incident reports.
- Conducted continuous evaluation of vendors and identified new vendors when needed.
Transportation Coordinator
Economic Opportunity Council of Suffolk
Patchogue
07.2015 - 08.2019
- Received requests for transportation service from provider agencies and/or consumers.
- Screened and referred consumers for Ryan White eligibility and collect documentation.
- Updated client files periodically and coordinated with case managers, and medical staff in order to obtain necessary documentation.
- Assessed transportation needs to decide what mode of transportation best met the consumer’s needs.
- Arranged transportation for consumers according to the program’s policies and procedures.
- Tracked the status of transportation services to ensure proper delivery and appropriate follow-up, as needed.
- Developed a system to verify that consumers attend medical or Ryan White fundable services or appointments as intended.
- Processed transportation requests and faxed to subcontractors daily.
- Completed re-assessments for assigned consumers.
- Collected daily transportation costs and enter into Tracker system.
- Input data entry into CAREWare/Tracker/AIRS.
- Served as backup for dispatcher/coordinator in their absence.
- Helped troubleshoot and alleviated client transportation issues.
- Assisted clients/case managers with information about transportation program & Oaisys system.
Program Assistant-Health Homes/Transportation
Economic Opportunity Council of Suffolk
Patchogue
04.2011 - 07.2015
- Conducted outreach activities via telephone contact.
- Assisted Program manager with the maintenance of database system.
- Collaborated with program manager in entering data and the submission of prompt reports.
- Completed intake and initial assessment, including Medicaid verification.
- Created charts and files for each participant and ensured proper forms were completed.
- Coordinated transportation to and from assigned appointments at proper times.
- Tracked monthly transportation costs and sent totals to accounting department.
Education
1 year - Liberal Arts
Suffolk Community College
Skills
- Customer service
- Outreach
- Switch boarding
- Dispatching
- Billing
- Detail-oriented
- Organization
- Communications skills
- Self-starter
- Collaborative
- Office 365
- HMIS
- AIRS
- CAREWare
- Tracker
References
References available upon request.
Timeline
Senior Case Manager
United Veterans Beacon House
03.2024 - Current
Case Manager
United Veterans Beacon House
03.2023 - 03.2024
Senior Transportation Coordinator
Economic Opportunity Council of Suffolk
08.2019 - 03.2022
Transportation Coordinator
Economic Opportunity Council of Suffolk
07.2015 - 08.2019
Program Assistant-Health Homes/Transportation
Economic Opportunity Council of Suffolk
04.2011 - 07.2015
1 year - Liberal Arts
Suffolk Community College
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