Michael Willis
Savannah,GA
Summary
Seasoned Transportation professional with comprehensive background in logistics and operational management. Demonstrates strong leadership abilities alongside an aptitude for optimizing efficiency and driving growth, which has consistently resulted in improved customer satisfaction and revenue in previous roles. Possess deep knowledge of regulatory requirements, safety protocols, and process improvements. In previous employment, spearheaded initiatives to streamline operations, reduce costs, and enhance overall terminal performance.
Overview
2024
2024
years of professional experience
Work History
Driver Recruiter
USA Class A Recruiting
United States, GA
10.2023 - 02.2024
- Developed and implemented strategies to attract qualified Class A Drivers for a variety of job openings.
- Created and maintained relationships with industry contacts in order to identify potential candidates.
- Reviewed resumes, interviewed applicants, and conducted reference checks for potential Class A Driver positions.
- Conducted background checks on all applicants prior to making offers of employment.
- Provided ongoing guidance and support to new hires during their onboarding process.
- Attended career fairs, open houses, and other recruitment events to promote the company's services and recruit new Class A Drivers.
- Analyzed market data to track trends in the hiring landscape and develop competitive salary structures.
- Compiled job postings for various online job boards as well as other print media outlets.
- Advised management regarding best practices in regards to driver recruitment processes and procedures.
Freight Broker Agent
Black Rooster Logistics
REMOTE, Georgia
10.2023 - 02.2024
- Negotiated freight rates with carriers and customers to ensure cost-effectiveness.
- Analyzed customer needs and matched them with available freight services.
- Created reports on customer service, cost savings, and other performance metrics.
- Maintained communication with customers to ensure their satisfaction with the services provided.
- Monitored cargo shipments from pick up to delivery to ensure timely arrival at destination.
- Researched potential business opportunities by analyzing market trends and competitor information.
- Handled invoicing, billing, and collections for all assigned accounts.
- Provided guidance to shippers on regulations related to international shipping procedures.
- Ensured compliance with applicable laws and regulations in the freight industry.
Fleet & Terminal Manager
White Oak Transportation
Savannah, United States
04.2023 - 08.2023
- Managed daily operations of the terminal, including staff scheduling and inventory management.
- Developed safety protocols to ensure compliance with OSHA regulations and company policies.
- Maintained accurate records of all incoming and outgoing shipments for proper documentation.
- Ensured compliance with local, state, federal, and international laws governing maritime transportation.
- Conducted research into new products or services that could benefit the terminal operations.
- Organized training programs for employees regarding safety protocols, customer service techniques.
- Implemented strategies to optimize efficiency across all departments while minimizing costs.
- Resolved conflicts between customers or other stakeholders in an efficient manner.
Domestic Transportation Specialist
DJ Powers
Savannah, United States
03.2022 - 05.2022
- Coordinated and managed daily transportation operations to ensure efficient delivery of goods.
- Assessed customer needs and provided customized solutions for freight transport requirements.
- Analyzed current routing systems and identified areas for improvement in delivery methods, times, and routes.
- Maintained records of shipping documents including invoices, bills of lading, manifests.
- Resolved customer complaints related to shipment delays or damages in an effective manner.
- Ensured compliance with local, state, federal regulations regarding hazardous materials handling.
- Negotiated contracts with carriers to secure the most cost-effective rates while maintaining quality service standards.
- Evaluated carrier performance against established metrics such as on-time delivery percentage, claims rate.
Transportation Clerk
Walmart Logistics
Savannah, United States
04.2017 - 01.2022
- Tracked incoming and outgoing shipments using computer software systems such as SAP or Oracle WMS.
- Monitored trucking fleets for timely arrival and departures at loading docks or terminals.
- Communicated shipment information to carriers, brokers, customers, and other related parties.
- Scheduled pick-ups, drop-offs, and transfers of cargo from one location to another.
- Resolved discrepancies between customer orders and actual deliveries.
- Compiled data on transport costs, routes, transit times, and the performance of carriers.
- Processed freight bills in an accurate and timely manner.
- Negotiated rates with carriers to ensure cost efficiency.
- Maintained relationships with clients through regular communication.
- Provided assistance in resolving customer complaints regarding freight issues.
Inbound Warehouse Associate
Walmart Logistics
Statesboro, United States
05.2013 - 04.2017
- Received and inspected incoming shipments to verify accuracy of quantity, quality, and size.
- Organized warehouse inventory according to established procedures.
- Utilized hand-held scanners to accurately record product information.
- Ensured safe operation of powered industrial equipment such as forklifts and pallet jacks.
- Maintained cleanliness in the warehouse at all times.
- Unloaded trucks and containers manually or using material handling equipment.
- Operated shrink wrap machine to secure products onto pallets for shipping purposes.
- Adhered to safety regulations while operating machinery and moving products around the facility.
- Followed detailed instructions when receiving, processing, sorting, labeling, storing, picking, staging and loading merchandise.
Field Service Technician
DISH Network
Savannah, GA
- Performed preventative maintenance and repairs on a variety of equipment, including pumps, motors, valves, and other components.
- Inspected and tested mechanical products to locate defects or malfunctions.
- Diagnosed problems using advanced diagnostic tools such as multimeters, oscilloscopes.
- Replaced faulty parts or components following diagrams or blueprints.
- Provided technical support to customers over the phone and via email.
- Performed troubleshooting on electronic circuits and systems.
- Installed electrical wiring for new installations as needed.
- Maintained customer records and updated software applications as required.
- Responded promptly to emergency service requests from clients.
Fiber Optic Technician
TEK Systems Global Services
Savannah, GA
- Installed, terminated, spliced and tested fiber optic cables.
- Troubleshot and repaired fiber optic systems.
- Performed maintenance on fiber optic networks.
- Maintained documentation of all network changes and repairs.
- Inspected and tested fiber optics equipment to ensure optimal performance.
- Built out new fiber runs for customer connections.
- Conducted fusion splicing of single-mode and multi-mode fibers.
- Calibrated test equipment to verify accuracy of readings.
- Documented installation records in a timely manner.
- Provided technical support to customers regarding their fiber optic needs.
Education
People and Business Leadership Certificate - Business Management
Bellevue University
Savannah, GA01.2019
High School Diploma -
Bradwell Institute
Hinesville, GA07.2007
Computer Support Specialist Diploma - Information Technology
Ogeechee Technical College
Statesboro, GANetworking Specialist Diploma - Information Technology
Ogeechee Technical College
Statesboro, GACompTIA A+ Certification - Information Technology
CompTIA
Skills
- Load planning
- Regulatory compliance
- Metrics creation
- Team supervision
- FMCSA, EPA, and OSHA regulations compliance
- Staff training and development
- Policy enforcement
- Transportation planning
- Dispatching software
- Price quoting
- Account management
- Cost reduction strategies
- Cold calling
- Negotiation
- Route planning
- Transportation management systems
Personal Information
Age: 35
Timeline
Driver Recruiter
USA Class A Recruiting
10.2023 - 02.2024
Freight Broker Agent
Black Rooster Logistics
10.2023 - 02.2024
Fleet & Terminal Manager
White Oak Transportation
04.2023 - 08.2023
Domestic Transportation Specialist
DJ Powers
03.2022 - 05.2022
Transportation Clerk
Walmart Logistics
04.2017 - 01.2022
Inbound Warehouse Associate
Walmart Logistics
05.2013 - 04.2017
Field Service Technician
DISH Network
Fiber Optic Technician
TEK Systems Global Services
People and Business Leadership Certificate - Business Management
Bellevue University
High School Diploma -
Bradwell Institute
Computer Support Specialist Diploma - Information Technology
Ogeechee Technical College
Networking Specialist Diploma - Information Technology
Ogeechee Technical College
CompTIA A+ Certification - Information Technology
CompTIA
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