Michai Rasheed
Brookhaven,PA
Summary
Graduate from Temple University with a concentration in economics, problem solving, and helping people. Self motivated and energetic, demonstrating exceptional performance in both independent and team based settings. Skilled in enriching and maintaining client relationships, and conducting administrative management.
Overview
4
4
years of professional experience
Work History
Billing Assistant
Margolis Edelstein
06.2024 - Current
- Enhanced customer satisfaction by promptly addressing and resolving billing inquiries or disputes.
- Identified, researched, and resolved billing variances to maintain system accuracy and currency.
- Improved billing accuracy by diligently reviewing and verifying invoice data before submission.
- Received, sorted, and distributed incoming mail.
Client Service Associate
JP Morgan Chase Private Bank
06.2023 - 06.2024
- Responded promptly to client inquiries via phone, email, or face-to-face meetings, demonstrating commitment to exceptional service standards.
- Assisted in the retention of high-value clients through proactive communication and exceptional service delivery.
- Ensured timely processing of transactions, reducing errors and improving overall client satisfaction levels.
- Maintained accurate client records, allowing for efficient tracking of account activity and personalized service delivery.
Legal Assistant
Derek A Steenson Attorney at Law
05.2021 - 10.2023
- Maintained strict confidentiality, protecting sensitive client information as required by legal ethics and regulations.
- Handled office scheduling and made notes for deadlines, motions, and other important dates.
- Improved communication between attorneys and clients by scheduling meetings, providing status updates, and relaying critical information promptly.
- Increased client satisfaction by efficiently managing case files and promptly addressing inquiries.
Education
DiveIN: Sheller Pipeline Program
Drexel University Kline School of Law
Bachelor of Arts - Economics
Temple University
Philadelphia, PA05-2022
Skills
- Tracking spreadsheets
- Accounts receivable experience
- Accounts receivable management
- Payment tracking
Coaching
Head Football Coach: Upland- Hurricanes 2021-2023
Offensive Coordinator: Philly's Finest 7v7 2021- Present
Assistant Coach: Chester Highschool 2024- Present
Timeline
Billing Assistant
Margolis Edelstein
06.2024 - Current
Client Service Associate
JP Morgan Chase Private Bank
06.2023 - 06.2024
Legal Assistant
Derek A Steenson Attorney at Law
05.2021 - 10.2023
DiveIN: Sheller Pipeline Program
Drexel University Kline School of Law
Bachelor of Arts - Economics
Temple University
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