Michaiah Israel
Stone Mountain,GA
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
7
7
years of professional experience
Work History
Hair Stylist
Hairtique Salon
Decatur, GA
02.2021 - Current
- Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
- Kept work areas, tools and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Supported reception desk, receiving phone calls, entering appointments and collecting payments for services rendered.
- Created memorable customer experiences, adding bonus services such as head and neck massages during appointments.
- Cross-trained existing employees to maximize team agility and performance.
- Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
Customer Service Representative
Enterprise Rent-A-Car
Remote
05.2018 - 04.2021
- Responded quickly to customer inquiries, answering questions and offering insight into products.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Compiled data and reviewed information for accuracy prior to input.
- Scanned documents and saved in database to keep records of essential organizational information.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Built relationships with customers and community to promote long term business growth.
Call Center Customer Service Representative
Kroger Club
Cincinnati, Ohio
07.2015 - 01.2018
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Resolved concerns with products or services to help with retention and drive sales.
- Documents completed work in appropriate logbooks.
- Managed documents by organizing forms, making photocopies, filing records, preparing correspondence and creating reports.
Education
Associate of Science - Business Administration And Management
Beckfield College
Florence, KY06.2014
High School Diploma -
Mt Healthy High School
Cincinnati, OH05.2011
Skills
- Special Occasion Styling
- Hair Conditioning and Styling
- Transportation and Errands
- Information Updates
- Customer Needs Assessment
- Active Listening
- Positive Rapport-Building
- Excellent Communication
- Courteous with Strong Service Mindset
- Responding to Difficult Customers
- Building Customer Trust and Loyalty
- High-Volume Environments
- Customer Retention Strategies
Timeline
Hair Stylist
Hairtique Salon
02.2021 - Current
Customer Service Representative
Enterprise Rent-A-Car
05.2018 - 04.2021
Call Center Customer Service Representative
Kroger Club
07.2015 - 01.2018
Associate of Science - Business Administration And Management
Beckfield College
High School Diploma -
Mt Healthy High School
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