Summary
Overview
Work History
Education
Skills
Volunteer Experience
Languages
Accomplishments
Timeline
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Michal Ekalo

Seattle

Summary

Dynamic and dedicated professional with extensive experience in customer service at Planta Cocina. Proven ability to enhance guest satisfaction through effective communication and problem-solving. Skilled in team collaboration and food running, consistently delivering high-quality service in fast-paced environments. Committed to fostering positive relationships and ensuring memorable dining experiences.

Overview

4
4
years of professional experience

Work History

Restaurant Hostess

Planta Cocina
Washington
03.2024 - Current
  • Coordinated dining room staff workflow to foster prompt and courteous service.
  • Informed kitchen staff of any special orders or dietary restrictions.
  • Stayed attentive to server availability and table turnover to quickly seat guests.
  • Took beverage orders and served drinks during peak meal times.
  • Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
  • Accommodated guests with children and special needs to promote comfortable dining experience.
  • Communicated with servers about new tables, changes in food availability and customer comments.
  • Built positive relationships with other front-of-house and kitchen staff.
  • Scheduled reservations and notified servers and managers of large groups to prepare seating in advance.

Food Runner

Top Golf
Renton
07.2022 - 11.2022
  • Resolved guest complaints to maintain complete customer satisfaction.
  • Filled and served various beverages for customers.
  • Ensured all dishes were served at the correct temperature and presentation.
  • Greeted guests with friendliness and professionalism.
  • Delivered food to guests in a timely manner while following safety protocols.
  • Maintained knowledge of menu items and daily specials to answer customer inquiries.
  • Assisted servers in setting up tables for guests.
  • Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
  • Effectively multitasked within fast-paced environment.

Crew Member

Defy Seattle
Tukwila
12.2021 - 04.2022
  • Front Desk: Checking customers in.
  • Supervisor of children and adults playing.
  • Interacted pleasantly with guests to deliver quality customer service.
  • Maintained an organized work area to ensure efficient operations.
  • Provided excellent customer service to maintain a positive atmosphere for guests.
  • Inspected equipment to detect wear and tear and noted parts needing immediate repair.

Cashier

Woodland Park Zoo
Seattle
10.2021 - 12.2021
  • Company Overview: Woodland Park Zoo
  • Selling Food
  • Working with Kids
  • Cleaning
  • Worked closely with front-end staff to assist customers.
  • Resolved customer complaints professionally in accordance with company policy.
  • Greeted customers promptly and responded to questions.
  • Operated cash register or POS system to receive payment by cash, check and credit card.
  • Preserved appearance of store by arranging and replenishing displays and merchandise racks.
  • Provided excellent customer service while promoting loyalty programs to increase sales potential.

Education

BS - Biology (Pre-Med)

Howard University
true
05.2027

Associates of Art Degree -

Seattle Central College
Seattle, WA
06.2023

High school or equivalent -

Garfield High School
Seattle, WA
06.2023

Skills

  • Fluent in English
  • Customer service
  • Team collaboration
  • Problem solving
  • Effective communication
  • Time management
  • Professionalism
  • Food running
  • Train staff
  • Team building
  • Professional attitude
  • Active learning
  • Active listening and communication
  • Teamwork
  • Problem-solving
  • Multitasking Abilities
  • Team coordination
  • Problem-solving abilities
  • Good Communication skills
  • Strong Work Ethic
  • Great Customer Skills

Volunteer Experience

  • Eritrean Community Center Youth Leader in Seattle, WA, Planned Church & Back to School Events, Led Bible Study for Children, Served Food for Pastors & Elders, Led Dance Group
  • Garfield High School Cheer Team, Team Member, Seattle, WA, Cooperation and Teamwork Skills, Discipline, Following through Plans, Respect & Responsibility

Languages

Tigrinya
Limited

Accomplishments

  • Howard University Leadership Scholarship Recipient
  • Fall Semester, 2023-2024 - Dean's List
  • Bridge Program Scholarship Recipient

Timeline

Restaurant Hostess

Planta Cocina
03.2024 - Current

Food Runner

Top Golf
07.2022 - 11.2022

Crew Member

Defy Seattle
12.2021 - 04.2022

Cashier

Woodland Park Zoo
10.2021 - 12.2021

BS - Biology (Pre-Med)

Howard University

Associates of Art Degree -

Seattle Central College

High school or equivalent -

Garfield High School

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Michal Ekalo