Michal Groseclose

• Scheduling depositions, hearings, mediation, arbitration, telephone calls, communicating with adjusters and experts for over 70 cases and providing them necessary information as needed, keeping the clients updated on each case
• Filed court documents and legal pleadings with court clerk on behalf of attorneys.
• Organized documents to manage paper and electronic filing systems of clients.
• Maintained strict confidentiality, protecting sensitive client information as required by legal ethics and regulations.
• Handled office scheduling and made notes for deadlines, motions, and other important dates.

Increased client retention with empathetic listening and tailored solutions for unique challenges.

• Demonstrated cultural competency and sensitivity according to client and employee need.
• Developed comprehensive case plans to address individual client needs, resulting in improved outcomes.
• Conducted thorough assessments of client needs through interviews, intake forms, and resource evaluations for targeted assistance.
• Assisted clients in accessing essential resources through extensive knowledge of community programs and services.
• Connected clients to valuable resources like housing or job training programs that enhanced their quality of life.
• Promoted safe and supportive environment for diverse populations by maintaining cultural sensitivity throughout interactions.
• Used customer relationship management software to track client activities, needs and tasks.

• Performed clerical task including filing, fax, scanning and photocopying of documents, processed vendor invoices and submitting them for payment to the clients, keeping each file up to date with all documents received, and maintaining the office supplies.
• Filed court documents and legal pleadings with court clerk on behalf of attorneys.
• Organized documents to manage paper and electronic filing systems of clients.
• Maintained strict confidentiality, protecting sensitive client information as required by legal ethics and regulations.
• Handled office scheduling and made notes for deadlines, motions, and other important dates.
• Prepared and drafted correspondence and legal forms to maintain smooth communications.
• Improved communication between attorneys and clients by scheduling meetings, providing status updates, and relaying critical information promptly.
• Completed electronic filings, initiated billing statements, and managed firm administrative matters.
• Increased client satisfaction by efficiently managing case files and promptly addressing inquiries.
• Scheduled appointments, court appearances, and depositions for busy law firm.
• Managed high-volume workload while maintaining strict attention to detail on every task such as drafting pleadings or summarizing depositions accurately.
• Facilitated timely resolution of legal matters by preparing and organizing essential documents.

Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.

• Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
• Ensured accurate record-keeping with diligent data entry and database management for vital company information.
• Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
• Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
• Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
• Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
• Scheduled office meetings and client appointments for staff teams.
• Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.

• Performed all clerical duties as assigned including filing, scanning, photocopying, notices for non-party and subpoenas.
• Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
• Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
• Ensured accurate record-keeping with diligent data entry and database management for vital company information.
• Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
• Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
• Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
• Scheduled office meetings and client appointments for staff teams.
• Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
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• Anticipated the household's needs and proactively addressed them to minimize disruptions or inconveniences. Performed cleaning and organization duties.
• Managed financial operations for household of 2 members and scheduled appointments for medical, dental, and self-care needs.
• Performed cleaning and organization duties.
• Managed financial matters for the household, including budgeting, bill payments, and expense tracking.
• Fostered positive relationships with service providers, ensuring timely delivery of services and effective communication.
• Safeguarded family privacy by maintaining strict confidentiality about personal information and daily affairs.
• Coordinated meals for all family members with focus on catering to dietary restrictions.
• Organized personal shopping endeavors for family members to save time while ensuring satisfaction with purchased items or services.
• Ensured a clean and healthy living environment through meticulous attention to detail in housekeeping duties.
• Oversaw maintenance projects within the home to address necessary repairs or desired improvements promptly.
• Assisted residents with daily hygiene and living tasks.

• Effectively managed escalations from dissatisfied customers, working closely with management to ensure timely resolutions that maintained brand reputation.
• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
• Utilized strong problem-solving skills to quickly identify and address customer issues.
• Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
• Enhanced customer satisfaction by efficiently resolving inquiries and addressing concerns.
• Demonstrated empathy in handling difficult situations, fostering trust and loyalty among customers.