Summary
Overview
Work History
Education
Skills
Timeline
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Michal Hatch

Waterville,ME

Summary

Professional with experience in front-line customer service, adept at creating welcoming environments and ensuring smooth operations. Skilled in multitasking, handling inquiries, and resolving issues efficiently. Strong team player focused on collaboration and achieving results, adaptable to changing needs and priorities. Known for reliability, excellent communication skills, and positive attitude.

Overview

11
11
years of professional experience

Work History

Front of House Employee

Bon Apetit
01.2025 - Current
  • Maintained a clean and welcoming environment for guests, contributing to positive dining experiences.
  • Performed opening and closing duties diligently, ensuring the dining hall was ready for optimal operations each day.
  • Contributed to team efficiency by promptly completing side work tasks during downtime periods.
  • Handled high-pressure situations with grace, maintaining excellent service standards even during peak hours or understaffed shifts.
  • Provided quality food for customers, ensuring availability of desired product.

Deli Associate

Walmart
09.2024 - Current
  • Carefully prepared orders by slicing, weighing, and packaging cheeses and meats and accurately calculated prices.
  • Effectively managed time-sensitive tasks such as food preparation while balancing day-to-day responsibilities of serving customers.
  • Collaborated with team members to efficiently complete daily tasks and consistently meet customer needs.
  • Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
  • Ensured timely replenishment of supplies during peak hours, minimizing potential disruptions to customer service levels.

Daily Living Support Specialist

Paramount Behavioral Services
04.2023 - 08.2024
  • Maintained detailed documentation of support interactions, ensuring valuable insights are preserved for future reference and analysis.
  • Followed Service Plan guidelines to ensure the best care for clients.
  • Supported clients by modeling a positive attitude as well as positive problem solving skills.

Machine Operator

New Balance
10.2022 - 04.2023
  • Complied with company and OSHA safety rules and regulations.
  • Set up and ran machinery to produce exceptional products for industrial needs.
  • Streamlined workflow by maintaining a clean and organized workstation, adhering to safety protocols.
  • Maintained open communication lines with supervisors regarding project status updates, potential delays, or any concerns affecting production timelines.

Deli Associate

Walmart
06.2019 - 09.2022
  • Effectively managed time-sensitive tasks such as food preparation while balancing day-to-day responsibilities of serving customers.
  • Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
  • Provided support during busy periods by quickly stepping into different roles within the deli department as needed.
  • Demonstrated strong multitasking abilities while managing multiple orders simultaneously without sacrificing quality or accuracy.
  • Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.

City Carrier Assistant

USPS
10.2018 - 04.2019
  • Efficiently managed time and resources to ensure timely completion of route assignments while meeting delivery standards.
  • Handled sensitive materials such as registered or certified mail with care, ensuring proper documentation and prompt delivery.
  • Safely operated postal vehicles for transportation of mail between facilities, adhering to traffic laws and regulations.
  • Minimized delays in service during challenging situations like inclement weather, by maintaining open communication with supervisors and team members.
  • Collected mail from letter boxes on specific route both on foot and by vehicle.

Deli Associate

Walmart
09.2014 - 10.2018
  • Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
  • Supported store operations by adhering to proper food handling procedures and sanitation guidelines at all times.
  • Delivered exemplary customer service to guests, even in peak business periods to promote retention.
  • Handled customer complaints professionally and efficiently, resolving issues to the satisfaction of both the customer and management.
  • Opened new inventory and rotated stock by dates to maintain freshness.
  • Enhanced customer satisfaction by providing exceptional service and accurately fulfilling deli orders.

Cashier

KFC Taco Bell
07.2014 - 11.2015
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Maintained a clean and presentable lobby and dining area at all times.

Education

Mt Blue High School
Farmington, ME

Skills

  • Strong work ethic
  • Customer service
  • Teamwork and collaboration
  • Problem-solving
  • Multitasking and organization
  • Time management
  • Food safety knowledge
  • Positive demeanor

Timeline

Front of House Employee

Bon Apetit
01.2025 - Current

Deli Associate

Walmart
09.2024 - Current

Daily Living Support Specialist

Paramount Behavioral Services
04.2023 - 08.2024

Machine Operator

New Balance
10.2022 - 04.2023

Deli Associate

Walmart
06.2019 - 09.2022

City Carrier Assistant

USPS
10.2018 - 04.2019

Deli Associate

Walmart
09.2014 - 10.2018

Cashier

KFC Taco Bell
07.2014 - 11.2015

Mt Blue High School

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Michal Hatch