Michal Scott
Las Vegas,NV
Summary
- Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
- Well-rounded Accounting Coordinator with strong skills in establishing and maintaining general ledgers. Smart professional versed in supervising staff members and analyzing data.
-Records management
-Timekeeping expertise
- Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals.
Overview
9
9
years of professional experience
Work History
Accounting Coordinator
Choice Payment Services
03.2021 - 03.2023
- Maintains database by entering new and updated customer and account information
- Prepares source data for computer entry by compiling and sorting information
- Establishes entry priorities
- Processes customer and account source documents by reviewing data for deficiencies
- Quality assurance
- Developing Evaluation Programs
- Call monitoring and providing actionable insights to improve agent performance in the contact center Call center representative
- Manage 100+ inbound and outbound calls in a timely manner daily
- Identify customer/merchant needs, clarify information, research every issue and provide solutions and/ or alternatives
- Assisting/Training of onboarded call center representatives
Specifications Representative Quality
Quality Design Products
07.2019 - 01.2021
- Managed 15+ clients across Las Vegas w/ $100,000+ in products sold
- Proven record of promoting, selling, and securing orders from existing and prospective customers through a relationship-based approach
- Responsible for identifying and prospecting for new customers
- Partnering with key strategic accounts, building relationships to become a trusted source in the design community
- Take a proactive approach to determine significant projects coming down the pipeline offering opportunity for Quality Design Products
- Support the order fulfillment process by working extensively with inside sales reps, production personnel, customer service, credit and delivery
Technical Support Supervisor
Alorica Inc
04.2014 - 08.2018
- Assisting with over the phone technical support for cellular devices and accessories
- Supervising up to 20 agents on a set team
- Training agents/assisting with on floor development
- Initiating the sale of cellular products/plans to customers
- Monitored systems in operation and quickly troubleshot errors.
- Translated complex technical issues into digestible language for non-technical users.
- Assisted with updating technical support best practices for use by team.
Education
GED -
Sierra Nevada High School
Reno, NV08.2009
Skills
- Microsoft Office
- Good listener Strong written and oral communication skills (English) Interactive presentation skills Good client/Customer service skills
- Ability to develop and maintain strong internal relationships
- Strong influencing skills; ability to drive results and revenue as an influencer
- Basic understanding of key financial drivers and relate them to overall territory and business goals
- Cold Calling
- Technical Support
- Outside Sales
- Organization and Time Management
Languages
Spanish
Limited Working
Korean
Elementary
Timeline
Accounting Coordinator
Choice Payment Services
03.2021 - 03.2023
Specifications Representative Quality
Quality Design Products
07.2019 - 01.2021
Technical Support Supervisor
Alorica Inc
04.2014 - 08.2018
GED -
Sierra Nevada High School
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