Michal Shingler
Pittsburgh,PA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Focused marketing professional, data nerd, and recent graduate from Pennsylvania Western University, having completed a degree in business administration and marketing.
Currently pursuing level 1 certification for the Court of Master Sommeliers.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Front Desk Supervisor
Comfort Inn Hotel
05.2024 - Current
- Trained new staff on correct procedures, compliance requirements, and performance strategies.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Collected room deposits, fees, and payments.
- Provided exceptional customer service, leading to positive online reviews and repeat business from satisfied guests.
- Resolved guest complaints with tact and diplomacy, maintaining a positive image for the hotel brand.
Lead Line Cook
Bent Run Brewery
10.2023 - 03.2024
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Grilled meats and seafood to customer specifications.
- Maintained well-stocked stations with supplies and spices for maximum productivity.
Studio Manager
Warren Music Conservatory
01.2023 - 02.2024
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Coordinated daily studio operations, including scheduling, staff management and customer service.
- Streamlined studio operations for improved productivity and cost efficiency through diligent resource management.
- Collaborated with artists to develop creative projects, resulting in successful album releases and positive reviews.
Audio Engineer/Music Producer
Freelance
12.2019 - Current
- Implemented best practices in troubleshooting technical issues to minimize downtime during productions or recordings.
- Enhanced sound quality and added various sound effects to recordings.
- Regulated sound qualities and volume levels during recording sessions to produce desired outcomes.
- Collaborated with artists, producers and engineers to create audio recordings.
- Provided audio mixing and recording expertise to field and studio-based productions.
- Mixed and mastered vocal arrangements and music compositions, and optimized songs and albums.
Client Services
H&R Block
01.2022 - 04.2023
- Developed and maintained strong relationships with clients to ensure satisfaction and meet the organization's objective
- Built successful strategies to increase customer satisfaction and loyalty
- Developed and implemented customer service policies, procedures, and processes
Home Audio/Video Technician
Ergo Audio
05.2020 - 05.2021
- Programmed and operated audio-visual equipment to support seamless live events.
- Troubleshot complex technical issues swiftly, minimizing disruptions during live performances or presentations.
- Rendered on-site installation services and support of basic to complex audio and video systems for residential and commercial based clientele.
- Maintained and documented inventory levels of audio and visual equipment to support continuous availability.
- Performed set-up operations and monitored audio levels from sources to support consistent quality in accordance with established industry standards and guidelines.
Loans Servicing Representative
Northwest Bank
06.2018 - 04.2021
- Collaborated with underwriting team to expedite loan approvals, ensuring customer satisfaction and timely closings.
- Proved successful working within tight deadlines and a fast-paced environment.
- Calculated, reviewed and corrected errors on interest, principal and closing costs.
- Minimized lending losses by proactively monitoring delinquent accounts and initiating appropriate loss mitigation options when necessary.
- Reviewed and validated details of loan applications and closing documentation.
Education
Bachelor of Science - Business Administration And Management
Edinboro University of Pennsylvania
05.2023
Skills
- Creative direction
- Professionalism
- Cultured
- Patience and Tolerance
- Suggestive Selling
- Liquor, beer, and wine knowledge
- Service-oriented mindset
- Strong multitasking
- Conversant in French
Certification
May 2018
Microsoft Office Specialist
Microsoft
Credential ID - 15902134
March 2022
Certified Ableton Trainer
Ableton
Timeline
Front Desk Supervisor
Comfort Inn Hotel
05.2024 - Current
Lead Line Cook
Bent Run Brewery
10.2023 - 03.2024
Studio Manager
Warren Music Conservatory
01.2023 - 02.2024
Client Services
H&R Block
01.2022 - 04.2023
Home Audio/Video Technician
Ergo Audio
05.2020 - 05.2021
Audio Engineer/Music Producer
Freelance
12.2019 - Current
Loans Servicing Representative
Northwest Bank
06.2018 - 04.2021
May 2018
Microsoft Office Specialist
Microsoft
Credential ID - 15902134
March 2022
Certified Ableton Trainer
Ableton
Bachelor of Science - Business Administration And Management
Edinboro University of Pennsylvania
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