Summary
Overview
Work History
Education
Skills
Certification
Affiliations
Languages
Timeline
Generic

Michal Urban

Change Implementation Consultant
Freeport,IL

Summary

Results-driven and analytical professional with proven history of orchestrating successful transitions and driving operational excellence across diverse industries. Expertise in optimizing processes, mitigating risks, and enhancing client satisfaction through meticulous analysis, strategic planning, and cross-functional collaboration. Adept at leading change initiatives, fostering culture of continuous improvement, and delivering measurable results. Possesses strong analytical, communication, and leadership skills, making valuable contributions to organizational success. Seeking to leverage comprehensive skill set to empower businesses in achieving transformative change and sustainable growth.

Overview

19
19
years of professional experience
1
1
Certification

Work History

Implementation Conversion Analyst

FIS
04.2024 - Current
  • Served as a subject matter expert within the organization on all matters related to data conversion, contributing valuable insights during stakeholder meetings and project planning sessions.
  • Enhanced data accuracy by conducting thorough analysis and identifying discrepancies in conversion processes.
  • Assisted clients in defining their requirements for successful conversions, providing expert guidance on best practices and methodologies.
  • Coordinated issue escalation process through development and support departments when necessary for swift conflict resolution.
  • Provided ongoing support to over 100 users post-conversion, troubleshooting issues and implementing necessary updates or fixes.
  • Streamlined workflow for improved efficiency by automating repetitive tasks through programming scripts.
  • Trained end-users on new systems post-conversion, ensuring smooth adoption and effective utilization of updated tools or platforms.
  • Collaborated with upper management to drive strategy and implement new processes.

Change Implementation Analyst

Visa
1 2023 - 04.2024
  • Conduct routine operational reviews to assess effectiveness and identify areas for improvement
  • Serve as key liaison with third-party vendors during major operational transitions, facilitating external collaboration
  • Analyze clients' Commercial Card expense reporting platform utilization and propose new program designs
  • Engage clients in program setup discussions and provide comprehensive training within new platform
  • Offer post-launch support to clients during their first billing cycle to ensure program alignment with their needs
  • Deliver end-of-cycle training to clients.

Business Analyst - Implementation

Fiserv
08.2020 - 09.2022
  • Analyzed process workflows to pinpoint inefficiencies and proposed corrective measures for optimization
  • Provided operational support for high-volume financial institution within fast-paced, 24-hour work environment
  • Managed paperwork, promptly addressing discrepancies for resolution
  • Maintained consistent record of punctuality and excellent attendance
  • Generated Microsoft Excel spreadsheets for daily, weekly, and monthly reporting purposes.

Teller Manager

U.S. Bank
05.2005 - 01.2020
  • Managed daily teller operations at Tier II branch, ensuring strict adherence to bank policies and procedures
  • Conducted regular assessments of teller team, providing performance evaluations and improvement plans to support professional and individual career growth
  • Ensured accurate accounting by closely monitoring teller difference records
  • Managed cash vault on daily, monthly, and quarterly basis to ensure compliance with branch threshold limits
  • Conducted audits of negotiables, gift cards, logs, spreadsheets, and teller cash drawers, ensuring strict adherence to bank policies and procedures
  • Prepared branch for yearly audits, ensuring adherence to AML and BSA policies
  • Conducted research to address branch errors, whether related to teller or platform operations.

Education

Bachelor of Science in Business Administration and Management -

Quincy University
Quincy, IL

Skills

    Change Management Strategy

    Operational Transformation

    Client Relationship Management

    Risk Assessment & Mitigation

    Cross-Functional Collaboration

    Project Planning & Management

    Team Leadership & Development

    Business Process Reengineering

    Continuous Improvement Initiatives

    Financial Analysis & Cost Control

    Web-based Reporting Tools

    Performance Improvement

    Regulatory Adherence

    Audit & Quality Assurance

    Problem Solving & Resolution

    Data Analytics

Certification

Certified Personal Trainer (CPT) License, National Academy of Sports Medicine (NASM), Chicago, IL

Affiliations

Member of Sigma Beta Delta

Languages

English - Fluent
Polish - Fluent

Timeline

Implementation Conversion Analyst

FIS
04.2024 - Current

Business Analyst - Implementation

Fiserv
08.2020 - 09.2022

Teller Manager

U.S. Bank
05.2005 - 01.2020

Change Implementation Analyst

Visa
1 2023 - 04.2024

Bachelor of Science in Business Administration and Management -

Quincy University

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Michal UrbanChange Implementation Consultant