Michal Yerushayalimu
Clairton,United States
Summary
Dynamic professional with a strong background in customer-oriented roles, particularly at Lyft, excelling in passenger transportation and route management. Demonstrated critical thinking and exceptional communication skills, leading to a high customer approval rating and enhanced safety measures. Expertise in safe driving practices and conflict resolution ensures timely, secure service delivery. Career goals focus on leveraging these skills to drive operational excellence and customer satisfaction in future opportunities.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Cashier
Speedway Gas Station
Clairton, Pennsylvania
09.2024 - Current
- Greeted customers entering store and responded promptly to customer needs.
- Restocked and organized merchandise in front lanes.
- Helped customers complete purchases, locate items, and join reward programs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Welcomed customers and helped determine their needs.
- Answered questions about store policies and addressed customer concerns.
- Addressed customer needs and made product recommendations to increase sales.
- Stocked, tagged and displayed merchandise as required.
- Built relationships with customers to encourage repeat business.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Assisted customers with returns, refunds and resolving transaction issues.
- Conducted inventory counts by adding each item in stock and documenting in computer system.
- Handled cash with high accuracy and took care to check bills for fraud.
Lyft Driver
Lyft
Pittsburgh, United States
08.2016 - 10.2024
- Bringing users to their requested destination
- Check the car for problems and do basic maintenance
- Keep both the inside and outside of the car clean
- Refuel the car when necessary
- Pick up passengers and listen to where they want to go
- Help passengers load and unload their luggage
- Drive to passengers' destinations
- Obey all traffic laws
- Collect fares through the uber app
- Keep a record of miles traveled
- Checked vehicle after shift for damage.
- Utilized GPS navigation systems to plan efficient routes for deliveries.
- Inspected vehicles for mechanical items and safety issues, ensuring they are in proper working condition.
- Transported clients to specified destinations safely and on-time.
Taxi Driver
zTrip
Pittsburgh, United States
11.2022 - 08.2023
- Inspected tires, lights, brakes, gas level, oil level. prior to each trip.
- Learned and explained current area attractions, events and locations.
- Responded promptly to customer inquiries regarding transportation options and estimated travel time.
- Built rapport with regular customers to encourage repeat business.
- Maintained accurate logbook records including details of trips taken and income received during shift.
- Cleaned vehicle regularly to maintain professional appearance.
- Reported any mechanical problems or needed repairs to supervisor immediately.
- Followed all applicable laws, safety regulations, and defensive driving practices while operating vehicles.
Communicator
InfoCision Management Corporation
Pittsburgh, United States
03.2022 - 05.2022
- Reading scripted information from the computer screen to customers and non-scripted sales
- Overcoming customer objections
- Answering customer questions about products and order status
- Entering call data into the computer and updating customer accounts during the call
- Cultivated relationships with key stakeholders to ensure accurate representation of brand messages in all communications materials.
- Developed and executed comprehensive communication strategies, enhancing brand visibility and engagement.
Food Service Worker
AVI Foodsystems
California, United States
02.2019 - 09.2021
- Cleaning and organizing work areas, equipment, utensils and service station
- Serving customers in fast, efficient and friendly manner
- Escalating customer concerns and complaints to management
- Complying with relevant safety, hygiene and service standards and procedures
- Wash dishes, glassware, flatware, pots, or pans, using dishwashers or by hand
- Place clean dishes, utensils, or cooking equipment in storage areas
- Sort and remove trash, placing it in designated pickup areas
- Sweep or scrub floors
- Mopped floors and cleaned walk-in refrigerators and storage areas to maintain hygienic, sanitized work area.
- Performed opening and closing duties as assigned by management.
- Operated dishwashing machines safely and efficiently.
Security Officer
Securitas Security Services USA, Inc.
Pittsburgh, United States
10.2017 - 05.2021
- Secures premises and personnel by patrolling property; monitoring surveillance equipment; inspecting buildings, equipment, and access points; permitting entry
- Prevents losses and damage by reporting irregularities; informing violators of policy and procedures; restraining trespassers
- Controls traffic by directing drivers
- Completes reports by recording observations, information, occurrences, and surveillance activities; interviewing witnesses; obtaining signatures
- Maintains organization's stability and reputation by complying with legal requirements
- Ensures operation of equipment by completing preventive maintenance requirements; following manufacturer's instructions; troubleshooting malfunctions; calling for repairs; evaluating new equipment and techniques
- Contributes to team effort by accomplishing related results as needed
- Enforced security regulations and escorted non-compliant individuals to private areas for processing.
- Explained security protocols to employees and guests to promote readiness for emergency situations.
- Reviewed guest identification and employee credentials to authorize entry onto premises.
- Provided friendly and professional assistance to employees, visitors and customers.
Custodian
Goodwill Industries International
Pittsburgh, United States
03.2018 - 02.2019
- Ensure spaces are prepared for the next day by taking out trash, tidying furniture and dusting surfaces
- Sweep and mop floors and vacuum carpets
- Wash and sanitize toilets, sinks and showers and restock disposables (e.g
- Soap)
- Wipe mirrors and windows
- Maintain outer premises by watering plants, mowing lawn, cleaning entrances
- Utilize insecticides to prevent infestation by dangerous pests
- Perform maintenance and minor repairs (replacing broken switches, fixing door handles, minor leaks etc.)
- Report major damages and oversee repairs
- Secure facilities after operating hours by locking doors, closing windows and setting up the alarm
- Undertake occasional custodial and janitorial tasks (shoveling snow from the sidewalk, lifting heavy items, moving chairs etc.)
- Cleaning bathrooms, Multiple Courtrooms and other courtroom offices
- Inspected exterior and interior of building for service issues and reported damages and needed repairs to supervisor.
- Stripped, sealed, finished and polished floors to maintain longevity and health.
- Serviced, cleaned and restocked restrooms.
- Followed company uniform, performance and security policies with every job.
Crew Member
McDonald's
Homestead, United States
05.2017 - 07.2017
- Promptly and empathetically handled guest concerns and complaints
- Demonstrated integrity and honesty while interacting with guests, team members and managers
- Operated the drive-through window and sales register quickly and efficiently
- Pleasantly and courteously interacted with customers
- Maintained high standards of customer service during high volume, fast-paced operations
- Prepared fountain drinks and ice cream items
- Prepared all food orders within a 2-3 minute time frame
- Assembled food orders while maintaining appropriate portion control
- Prepared a variety of foods according to customers' orders or supervisors' instructions, following approved procedures
Customer Service Representative
ibex
Greater Pittsburgh Region
05.2017 - 06.2017
- Manage large amounts of inbound and outbound calls in a timely manner
- Follow communication 'scripts' when handling different topics
- Identify customers' needs, clarify information, research every issue and provide solutions and/or alternatives
- Seize opportunities to upsell products when they arise
- Build sustainable relationships and engage customers by taking the extra mile
- Keep records of all conversations in our call center database in a comprehensible way
- Frequently attend educational seminars to improve knowledge and performance level
- Meet personal/team qualitative and quantitative targets
Security Officer
Allied Universal
Pittsburgh, United States
10.2016 - 05.2017
- Secures premises and personnel by patrolling property; monitoring surveillance equipment; inspecting buildings, equipment, and access points; permitting entry
- Obtains help by sounding alarms
- Prevents losses and damage by reporting irregularities; informing violators of policy and procedures; restraining trespassers
- Controls traffic by directing drivers
- Completes reports by recording observations, information, occurrences, and surveillance activities; interviewing witnesses; obtaining signatures
- Maintains environment by monitoring and setting building and equipment controls
- Maintains organization's stability and reputation by complying with legal requirements
- Ensures operation of equipment by completing preventive maintenance requirements; following manufacturer's instructions; troubleshooting malfunctions; calling for repairs; evaluating new equipment and techniques
- Contributes to team effort by accomplishing related results as needed
Dietary Aide
Sodexo
Pittsburgh, United States
12.2016 - 03.2017
- Set up tables or other dining areas with attention to cleanliness and order
- Prepare meals under the supervision of a dietary manager or cook
- Deliver dishes and trays at designated times and rooms
- Take down dining areas and collect plates, glasses etc
- Discard leftovers and take out garbage
- Clean food stations and wash dishes, cooking vessels and silverware
- Stock ingredients and monitor inventory
- Assist in keeping track of expenses and menu planning
- Help maintain kitchen equipment and appliances
Dishwasher
AVI Foodsystems
California, United States
07.2014 - 09.2016
- Rinse and clean dishes, while putting them through a dishwasher
- Organize dishes along with pots and pans, Separating silverware
- Cleaning of dish room and dishwasher
- Cleaning Main Dining hall
- Hand-washed items unsuitable for machine washing.
- Scraped and pre-rinsed food from dirty dishes and placed items in dishwashing machine.
- Repaired and maintained dishwashing machine to keep dishes clean and kitchen running smoothly.
- Operated commercial dishwashing machines efficiently.
- Swept and mopped floors in the kitchen area at regular intervals throughout shift.
- Performed routine maintenance tasks such as cleaning filters in the dishwashing machine.
- Removed garbage and trash to designated disposal areas in accordance with health regulations.
Cashier
Walmart
North Huntingdon, United States
06.2016 - 08.2016
- Answered customer inquiries regarding store policies and procedures.
- Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
- Processed credit card, cash, and check payments, ensuring all transactions were accurate.
- Welcomed customers, offering assistance to help find store items.
- Issued receipts, refunds, credits or change due to customers.
- Preserved appearance of store by arranging and replenishing displays and merchandise racks.
- Conducted price checks for special orders or discounts as requested by customers.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
Sales Associate Cashier
Kmart
North Versailles, United States
03.2016 - 06.2016
- Scan items and ensuring price is correct
- Greeting customers in a pleasant manner
- Take coupons and scan correctly
- Dispense correct change
- Take money in the form of cash, credit card, or check
- Issue receipts, refunds, and credits
- Cleanup checkout area with damp cloth and disinfectant
Convocation Event Staff
PennWest California
California, United States
04.2013 - 11.2013
- I volunteered at Pennwest California Event center
- Provided assistance with set up and tear down of stages, chairs, tables as needed.
- Tended to patrons with special needs by offering additional assistance.
- Facilitated smooth guest flow within venues, directing attendees to their seats or designated areas.
- Supported event planners in executing detailed event schedules and programs.
Crew Member
McDonald's
Worcester, United States
10.2001 - 11.2002
- Promptly and empathetically handled guest concerns and complaints
- Demonstrated integrity and honesty while interacting with guests, team members and managers
- Operated the drive-through window and sales register quickly and efficiently
- Pleasantly and courteously interacted with customers
- Maintained high standards of customer service during high volume, fast-paced operations
- Prepared fountain drinks and ice cream items
- Prepared all food orders within a 2-3 minute time frame
- Assembled food orders while maintaining appropriate portion control
- Prepared a variety of foods according to customers' orders or supervisors' instructions, following approved procedures
Crew member
The Wendy's Company
Worcester, United States
03.2001 - 11.2001
- Promptly and empathetically handled guest concerns and complaints
- Demonstrated integrity and honesty while interacting with guests, team members and managers
- Operated the drive-through window and sales register quickly and efficiently
- Pleasantly and courteously interacted with customers
- Maintained high standards of customer service during high volume, fast-paced operations
- Prepared fountain drinks and ice cream items
- Prepared all food orders within a 2-3 minute time frame
- Assembled food orders while maintaining appropriate portion control
- Prepared a variety of foods according to customers' orders or supervisors' instructions, following approved procedures
Education
Master of Laws - LLM - Law and Public Policy
PennWest California
California05.2019
Master of Science - MS - Social Science in Conflict Resolution & Mediation
PennWest California
California05.2019
Bachelor's degree - Political Science and Government
PennWest California
California05.2016
Skills
- Critical thinking
- Communication
- Attention to Detail
- Delivery pickup
- Passenger transportation
- Customer service
- Route management
- Valid Driver's license
- Safe driving techniques
- Attention to detail
- Defensive driving
- Conflict resolution
- Verbal and written communication
- Patience and tact
- Transportation
- Problem-solving
- Safe driving practices
- Time management
Certification
- Drivers license
Languages
French
Limited
Timeline
Cashier
Speedway Gas Station
09.2024 - Current
Taxi Driver
zTrip
11.2022 - 08.2023
Communicator
InfoCision Management Corporation
03.2022 - 05.2022
Food Service Worker
AVI Foodsystems
02.2019 - 09.2021
Custodian
Goodwill Industries International
03.2018 - 02.2019
Security Officer
Securitas Security Services USA, Inc.
10.2017 - 05.2021
Crew Member
McDonald's
05.2017 - 07.2017
Customer Service Representative
ibex
05.2017 - 06.2017
Dietary Aide
Sodexo
12.2016 - 03.2017
Security Officer
Allied Universal
10.2016 - 05.2017
Lyft Driver
Lyft
08.2016 - 10.2024
Cashier
Walmart
06.2016 - 08.2016
Sales Associate Cashier
Kmart
03.2016 - 06.2016
Dishwasher
AVI Foodsystems
07.2014 - 09.2016
Convocation Event Staff
PennWest California
04.2013 - 11.2013
Crew Member
McDonald's
10.2001 - 11.2002
Crew member
The Wendy's Company
03.2001 - 11.2001
Master of Laws - LLM - Law and Public Policy
PennWest California
Master of Science - MS - Social Science in Conflict Resolution & Mediation
PennWest California
Bachelor's degree - Political Science and Government
PennWest California
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