MICHALA PULLEN
Irving,TX
Summary
A dedicated and adaptable graduate with experience supporting both leasing operations and technical workflows. Known for strong communication, dependable follow-through, and the ability to learn new systems quickly. Skilled in problem-solving, organizing information, and applying technical concepts through coursework and hands on IT tasks. Brings a steady work ethic, professionalism, and a growing interest in cybersecurity and IT to contribute effectively to a team’s operational and technology support needs.Eager to bring a strong work ethic, analytical mindset, and customer-focused approach to a growing cybersecurity or IT team.
Overview
2
2
years of professional experience
Work History
Leasing Manager
Willow Bridge
Irving, Texas
01.2025 - Current
- Promoted to Leasing Manager within 6 months due to strong leadership, operational accuracy, and high-level problem-solving across systems and resident services.
- Serve as the primary technical troubleshooter for the office, resolving issues with computers, software, network connectivity, printers, and digital platforms (Entrada to Yardi CRM transition).
- Support executives and onsite leadership, providing fast, professional responses to urgent technical and operational issues while maintaining detailed documentation and reporting.
- Act as a team lead during high volume periods, prioritizing critical issues, and coordinating with corporate support to resolve high impact problems efficiently.
Leasing Consultant
Asset Living
Arlington, USA
11.2023 - 01.2025
- Conducted property tours for prospective residents and vendors, effectively showcasing amenities and community features, resulting in a high conversion rate from inquiries to leases.
- Processed applications and leases in accordance with company policies and Fair Housing Laws, ensuring accurate documentation.
- Coordinated resident events that enhanced community engagement, contributing to a 15% increase in resident retention and overall satisfaction.
- Maintained accurate records for 150+ rental agreements and lease renewals, ensuring 100% compliance with local regulations.
Education
Bachelor of Science -
The University of Texas - Arlington
Arlington, TX 08.2020 - 05/2025
Skills
- Cybersecurity
- Python
- Cloud Computing
- Firewalls
- VPNs
- IDS/IPS
- NIST Framework
Timeline
Leasing Manager
Willow Bridge
01.2025 - Current
Leasing Consultant
Asset Living
11.2023 - 01.2025
Bachelor of Science -
The University of Texas - Arlington
08.2020 - 05/2025