Michala Stewart
Washington Dc,DC
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
6
6
years of professional experience
Work History
Sales Associate
H&M
11.2021 - 04.2023
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Teachers Assistant
Houston Elementary School
07.2019 - 03.2022
- Supported student learning objectives through personalized and small group assistance.
- Worked with lead teacher to monitor class schedule and take attendance.
- Reviewed lesson material with students individually or in small groups.
- Supervised residential and day treatment children during class and on field trips.
Concierge
Allied Universal
05.2019 - 03.2021
- Assisted guests with special needs or requests, demonstrating empathy and understanding in every interaction.
- Provided exceptional customer service to diverse clientele, fostering an atmosphere of inclusivity and respect.
- Collaborated with property management team for efficient coordination of maintenance requests and incident reporting.
- Contributed to a safe living environment by enforcing community rules and regulations consistently.
Cashier
Safeway
01.2017 - 03.2019
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Built relationships with customers to encourage repeat business.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Addressed customer needs and made product recommendations to increase sales.
Education
High school diploma -
Friendship Collegiate Academy
05.2019
Prospect College
01.2021
Skills
- Customer Service
- Teamwork and Collaboration
- Time Management
- Problem-solving skills
Personal Information
Gender: Female
Awards
- Honor Roll
- Scholarships
- Perfect Attendance
Projects
Volunteer - June-August Summer Job (SYEP), Entrepreneurship, a business that sells snacks to raise money to provide for the school
Timeline
Sales Associate
H&M
11.2021 - 04.2023
Teachers Assistant
Houston Elementary School
07.2019 - 03.2022
Concierge
Allied Universal
05.2019 - 03.2021
Cashier
Safeway
01.2017 - 03.2019
High school diploma -
Friendship Collegiate Academy
Prospect College