Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Michala Willey

Alton,ME

Summary

Dynamic and dedicated professional with exceptional customer service skills honed at Dunkin Doughnuts. Proven ability to manage time effectively while maintaining attention to detail. Experienced in cash handling and training new hires, fostering a collaborative team environment. Committed to enhancing client experiences through friendly interactions and efficient service delivery.

Motivated Service Worker with exceptional social skills, communication abilities and customer service background. Dedicated to following health and safety guidelines and handling food items properly. Pursues every opportunity to support team members and proactively address issues.

Overview

4
4
years of professional experience

Work History

Customer Service -Barista.

Dunkin Doughnuts
10.2024 - Current
  • Prepared and served high-quality coffee beverages following established recipes.
  • Maintained cleanliness and organization of workstations to enhance efficiency.
  • Engaged with customers to provide exceptional service and address inquiries.
  • Operated espresso machines and other equipment to produce consistent drinks.
  • Assisted in inventory management by restocking supplies as needed.
  • Collaborated with team members to ensure smooth daily operations during peak hours.
  • Participated in training sessions to learn about various coffee types and brewing methods.
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.

Caregiver

DHS
03.2021 - 02.2024
  • Provided compassionate care to clients, ensuring safety and comfort in daily activities.
  • Assisted with personal hygiene tasks, fostering dignity and respect for individuals.
  • Developed individualized care plans in collaboration with healthcare professionals to meet specific needs.
  • Monitored and documented clients' health status, reporting changes to medical staff promptly.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Built strong relationships with clients to deliver emotional support and companionship.
  • Developed engaging recreational activities tailored to individual interests and abilities, boosting mental stimulation for patients throughout their day-to-day lives.

Education

High School Diploma -

Highview Academy .
Charleston, ME
06-2018

Skills

  • Time management
  • Friendly and outgoing
  • Attention to detail
  • Team player
  • Opening and closing duties
  • Cash handling
  • Exceptional customer service
  • Cash register operation
  • Excellent memory
  • New hire training
  • Point of sale operation

Accomplishments

Highview Academy-Coached for Ten years.

Coached boys, girls and coed.

Age groups, Pre-K-12 grade.

Developed children athletic ability, including, soccer,basketball,softball, Tball.

Won championships in various sports.

Old Town Rec. Coached three years.

All aspects of coaching and development.

Scheduling, development, communication with parents, schools officials and administration.

Timeline

Customer Service -Barista.

Dunkin Doughnuts
10.2024 - Current

Caregiver

DHS
03.2021 - 02.2024

High School Diploma -

Highview Academy .

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