MICHALA A. EAVES
Davenport,FL
Overview
5
5
years of professional experience
Work History
Operations Manager
Amazon
Auburndale, FL
12.2020 - Current
- Led and developed a team of 3-7 Area Managers (AM) and 100-300 hourly associates by embodying Amazon's Leadership Principles
- Advanced productivity KPIs by leading trainings on procedures and safety practices.
- Set, enforced and optimized internal safety standards maintaining a 10% YoY improvement in SLI metrics and 15% reduction in overall incidents
- Analyzed financial data and forecast trends to improve profitability and productivity
- Formulated processes to enhance operational efficiency, resulting in 18% YoY improvement in IB productivity
- Directed product flow and informed senior management of delays and challenges, as well as suggested resolutions.
Learning Quality Area Manager
Amazon
Auburndale, FL
02.2020 - 12.2020
- Created and executed onboarding strategy for 28 salaried leaders and over 1,400 hourly associates while maintaining 100% training compliance during the COVID-19 pandemic
- Managed the learning and quality department to establish benchmark standards and implement actions to improve department performance, resulting in a 15% decrease MoM in inbound quality defects
- Reviewed weekly financial results with senior leadership as well as other cross-functional partners to identify opportunities to improve profitability
- Oversaw labor planning, strategy development, and capacity planning for the site.
Area Manager
Amazon
Memphis, TN
08.2018 - 02.2020
- Supported, mentored, and motivated hourly workforce of up to 175 associates in both direct and indirect roles
- Evaluated production levels and quality standards and to identify and address operational barriers and maintain goals.
- Collaborated with cross-function teams including Safety, Engineering, Loss Prevention, Quality Assurance, Human Resources, and finance to develop plans to meet business objectives
- Increased carton throughput across all shifts from average of 35K per shift to 50K per shift by implementing hourly reports and maintaining a healthy building flow.
Marketing Assistant
Chick-fil-A
Statesboro, GA
08.2017 - 04.2018
- Supported goals within the Sales & Brand Growth Department including community relations, promotions, partnerships, events, Chick-fil-A corporate campaigns, and social/digital spaces
- Managed workflow between staff, coordinating documents, planning and creative material distribution.
- Incorporated product changes into marketing messages to drive customer engagement and maximize profits.
- Exceeded sales goals MoM by 3% by effectively applying analyzed data to marketing campaigns and sharing data interdepartmentally.
Education
Bachelor of Business Administration - Logistics, Marketing
Georgia Southern University
Skills
- Workflow Optimization
- Planning and Implementation
- Operational Efficiency
- Performance Monitoring and Evaluation
- Incident Management
- Onboarding and Orientation
Timeline
Operations Manager
Amazon
12.2020 - Current
Learning Quality Area Manager
Amazon
02.2020 - 12.2020
Area Manager
Amazon
08.2018 - 02.2020
Marketing Assistant
Chick-fil-A
08.2017 - 04.2018
Bachelor of Business Administration - Logistics, Marketing
Georgia Southern University
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