Summary
Overview
Work History
Education
Skills
Timeline
Generic

Michal Brooke Otts

Arlington

Summary

I am a dedicated professional with over ten years of experience as a Private House Cleaner, Organizer, and Personal Assistant, operating effectively as an Independent Contractor. My expertise encompasses providing regular and deep cleaning services, as well as executing transformative organizational projects that rejuvenate spaces. Additionally, I serve as a personal assistant to a diverse range of professionals. I am recognized for my kindness, reliability, and exceptional customer service, taking pride in establishing harmonious environments for families. I enhance client satisfaction and loyalty through customized solutions and a focus on detail.

Overview

7
7
years of professional experience

Work History

Private House Cleaner

Independent Contractors - DFW Texas
01.2019 - Current
  • Demonstrated professionalism in all interactions with homeowners, establishing trustworthiness and reliability as a private house cleaner, addressing concerns promptly and tailoring requests to each individual client.
  • Effectively managed time-sensitive projects cleanings that required quick turnaround times without sacrificing quality results.
  • Preserved the longevity of delicate surfaces with careful cleaning techniques and appropriate product selections (I.e. quartz and granite cleaners, eco safe bleach, vinegar solutions for bathrooms)
  • Offered additional services as needed, such as laundry, pet care, or plant maintenance, leading to increased client trust and loyalty.
  • Increased overall home organization for clients through systematic decluttering strategies and customized storage solutions.
  • Improved client retention rates with exceptional attention to detail and personalized service offerings (ie meal prep/shoo, organizing, extra deep cleanings, and recommending other companies with requests falls outside of my duties)
  • Continuously researched new cleaning tools, products, and techniques to stay up-to-date on industry trends and best practices.
  • Supported event preparation efforts with pre-and post-event cleaning services for seamless hosting experiences.
  • Maintained clean and comfortable environments by vacuuming, cleaning windows, and dusting.
  • Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
  • Adhered to professional house cleaning checklist.
  • Cleaned and stocked rooms by replacing used towels and linens vacuuming floors, moping/disinfecting, polishing all appliances and full kitchen clean, making beds, and restocking bathroom items.
  • Washed and put away kitchen dishes, utensils and glassware..
  • Ran special errands, including retrieving dry cleaning and making requested purchases.
  • Sorted, laundered and put away laundry

Home Organizer

Independent Contractors - DFW Texas
01.2019 - Current
  • Established lasting relationships with clients, providing ongoing support and maintenance for organized spaces.
  • Boosted productivity levels by designing functional home office setups complete with filing systems and workspace organization.
  • Implemented time-saving routines for busy families, enabling smoother daily transitions and activities.
  • Expedited meal preparation time through strategic kitchen reorganization and pantry optimization.
  • Reduced stress levels for clients by transforming chaotic spaces into serene environments.
  • Transformed children's play areas into stimulating environments that promoted creativity while minimizing messes.
  • Trained clients on effective organizational techniques, empowering them to maintain order independently.
  • Revamped closet organization, optimizing wardrobe accessibility and visibility for effortless outfit selection.
  • Enhanced client satisfaction by creating customized organizing solutions tailored to individual needs.
  • Collaborated with clients to develop personalized decluttering strategies resulting in improved home functionality.
  • Increased available living space for clients through efficient use of storage solutions and furniture arrangement.
  • Optimized bathroom storage capacity with creative utilization of shelves, cabinets, and drawer organizers for toiletries and personal care items.

Personal Assistant

Independent Contractors - DFW Texas
01.2019 - Current
  • Maintained appropriate filing of personal and professional documentation.
  • Oversaw personal and professional calendars and coordinated appointments for future events as well as daily errands and tasks
  • Responded to emails and other correspondence to facilitate communication and enhance business processes.
  • Improved time management through effective prioritization and organization of tasks.
  • Displayed discretion at handling confidential information..
  • Coordinated events and functions with attention to detail ensuring successful execution.
  • Accomplished project deadlines by assisting with task completion whenever required.
  • Provided research assistance on various projects, leading to informed decisions based on accurate information.
  • Managed travel arrangements including flights, accommodations, and itineraries for smooth business trips.
  • Improved organizational culture, initiated wellness program that promoted work-life balance.
  • Assisted with clients or patients with daily activities by helping with meal preparation, planning, cleaning, and grocery shopping

Education

Bachelor of Arts - Communications

Texas A&M University
College Station, TX
12.2002

Certificate - Spanish And International Communications

Universidad De Las Americas
Puebla
08.2002

Skills

  • Reliability and punctuality
  • Full Regular and Deep cleaning expertise
  • Professionalism and discretion
  • Eco-friendly cleaning
  • Efficient time management
  • Gardening and outdoor care
  • Multitasking and organization
  • Customer service-focused
  • Detail-oriented
  • Excellent oral and written communication
  • Hospitality background
  • Product knowledge
  • Focused and detail-oriented
  • Closet detailing and organizational projects
  • Complex Problem-solving
  • Exceptional communicator
  • Deep cleaning
  • Exceptional time management
  • Watering plants
  • Hardworking

Timeline

Private House Cleaner

Independent Contractors - DFW Texas
01.2019 - Current

Home Organizer

Independent Contractors - DFW Texas
01.2019 - Current

Personal Assistant

Independent Contractors - DFW Texas
01.2019 - Current

Bachelor of Arts - Communications

Texas A&M University

Certificate - Spanish And International Communications

Universidad De Las Americas

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