Michale Kelly
Alexandria,MN
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Help Desk Technician
Arvig
Sauk Centre, MN
08.2022 - 01.2024
- Provided technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
- Resolved network connectivity issues.
- Performed troubleshooting to diagnose and resolve technical issues.
- Provided end-user training when needed.
Help Desk Technician
Gardonville
Brandon, MN
04.2022 - 08.2022
- Answered incoming calls, emails and log all customer questions and issues accurately into the ticketing system
- Looked to assist the customer and provide the best experience possible
- Troubleshoot hardware, software, and network related issues
- Worked closely with on-site technicians to schedule and resolve issues in a timely manner
- Works with Calix and Cambium router systems.
Warehouse Staff Member
Henrys Foods
Alexandria, MN
02.2015 - 10.2018
- Pick items to be shipped out for specific routes
- Load trailers with the picked items and prepared for shipment
- Move trailers between the different departments to be loaded and prepped for the drivers
- Build computers
- Strong communication skills
- Troubleshooting network equipment and computers
- Knowledgeable about Windows OS.
Education
Professional Truck Driver
Alexandria Technical College
Alexandria, MN05-2024
Associate in Applied Science - Cybersecurity, Virtualization & Networking
Alexandria Technical & Community College
05.2022
High School Diploma -
Vista Murrieta High School
05.2014
Skills
- Load security
- Equipment Operation
- Route Management
- Cargo Handling
- Trip planning
- Vehicle inspections
- Safe Driving
- Courteous and polite demeanor
- Tanker and Hazmat Endorsements
Certification
- Class A CDL
- No Automatic restrictions
References
References available upon request.
Timeline
Help Desk Technician
Arvig
08.2022 - 01.2024
Help Desk Technician
Gardonville
04.2022 - 08.2022
Warehouse Staff Member
Henrys Foods
02.2015 - 10.2018
Professional Truck Driver
Alexandria Technical College
Associate in Applied Science - Cybersecurity, Virtualization & Networking
Alexandria Technical & Community College
High School Diploma -
Vista Murrieta High School
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