Michale Luna
Houston
Summary
Results-driven freelancer with expertise in AI Prompt Engineering and analytical thinking. Proven ability to resolve customer issues effectively and enhance team performance through innovative solutions.
Overview
1
1
year of professional experience
Work History
Freelancer
Upwork.com
03.2025 - 02.2026
- Proposed innovative ideas and solutions that improved team performance and project outcomes.
- Resolved customer issues with knowledgeable and friendly service, contributing to high customer satisfaction.
- Identified needs of customers promptly and efficiently.
- Assisted with customer requests and answered questions to improve satisfaction.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Collaborated with team members to meet project objectives and deadlines effectively.
- Worked with cross-functional teams to achieve goals.
- Executed daily tasks with precision and attention to detail.
Education
Bachelor of Science - Technical And Scientific Communication
University of Houston
Houston, TX05-2017
Skills
- AI Prompt Engineering & Evaluation
- Analytical Thinking & Problem Solving
- Advanced English Writing & Editing
- Content Review & Quality Assurance
- Critical Reasoning & Feedback Writing
- Attention to Detail & Accuracy
- Resume & Professional Document Writing
- Problem resolution
- Data analysis
- Project management
Timeline
Freelancer
Upwork.com
03.2025 - 02.2026
Bachelor of Science - Technical And Scientific Communication
University of Houston