Michale Pike
Scottsburg,IN
Summary
Hardworking and motivated professional with several years of experience and record of success in industry. Solid history balancing team performance, customer service targets and business objectives. Dedicated to working closely with employees to maximize productivity and optimize procedures. Decisive leader with good planning and organizational skills.
Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.
Accomplished industry leader offering many years of management expertise including staff training and development, performance evaluation, and continuous improvement. Focused and efficient with proficiency in financial reporting and budget adherence. Demonstrated success in evaluating P&L to achieve targets.
Reliable Manager demonstrating high level of ownership and initiative. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations. Offering knack for building productive working relationships. Successful in fast-paced, deadline-driven environments to manage goals and team development. History of thriving in team-oriented environments.
Overview
15
15
years of professional experience
Work History
Manager
Stahls Cafe & Deli
Brownstown , IN
03.2013 - Current
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
- Created new menu items based on customer feedback and industry trends.
- Provided exceptional customer service by anticipating guest needs before they arise.
- Ensured compliance with all food safety regulations and sanitation standards.
- Assisted with kitchen preparation during peak times as needed.
- Supervised and trained staff in customer service, food handling, and safety protocols.
- Resolved conflicts among employees in an effective manner.
- Monitored stock levels of ingredients to ensure timely delivery of fresh produce.
- Performed regular maintenance checks on equipment to ensure proper functioning.
- Analyzed financial statements to identify areas of improvement or cost savings opportunities.
- Adhered to all health department regulations regarding food storage and preparation.
- Resolved customer complaints in a professional manner to maintain positive relationships with guests.
- Oversaw the recruitment, hiring, onboarding, training, scheduling and evaluation of employees.
- Managed day-to-day operations of restaurant, including scheduling, budgeting, and inventory control.
- Ordered supplies from vendors as needed while staying within budget guidelines.
- Implemented effective marketing campaigns to increase revenue and improve brand awareness.
- Inspected dining room area regularly for cleanliness and adherence to safety standards.
- Optimized profits by controlling food, beverage and labor costs.
- Managed accounts payable, accounts receivable and payroll.
- Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
- Prepared employee schedules to maintain appropriate staffing levels during peak periods.
- Directed and coordinated restaurant activities to obtain optimum customer service and strong employee development.
- Counseled and disciplined staff to address issues promptly and provide constructive feedback.
- Complied with health, sanitation and liquor regulations by clearly communicating and reinforcing standards and procedures to employees.
- Coached team members on food safety and sanitation processes, customer service, menu education and up-selling techniques to drive revenue.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Resolved and investigated complaints regarding service, food quality and accommodations.
- Trained workers in food preparation, money handling, and cleaning roles to facilitate restaurant operations.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Delegated work to staff, setting priorities and goals.
- Trained new employees to perform duties.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
- Inspected restrooms and dining and serving areas to foster cleanliness and proper setup.
- Supervised activities of dining room staff to maintain service levels and support guest needs.
- Resolved problems or concerns to satisfaction of involved parties.
- Oversaw food preparation, production and presentation according to quality standards.
- Distributed food to service staff for prompt delivery to customers.
- Oversaw inventory and ordered ingredients to restock freezers, fridges and pantry.
- Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
- Assisted staff by serving food and beverages or bussing tables.
- Monitored cash register operations during shifts for accuracy of transactions.
- Provided training and guidance to new staff members on food safety, customer service, and restaurant policies.
- Coordinated catering services for special events such as weddings or corporate functions.
- Ensured compliance with all health department regulations related to food handling and storage procedures.
- Performed opening and closing duties including setting up dining areas, restocking shelves, cleaning kitchen equipment.
- Created daily shift schedules for waitstaff according to business needs.
- Managed staff payroll activities including time-off requests, attendance tracking, overtime approval.
- Assisted in recruiting, interviewing, and hiring qualified personnel for the waitstaff team.
- Verified accuracy of orders before delivery by checking presentation of dishes against menu descriptions.
- Resolved customer complaints in a timely manner with professionalism.
- Participated in menu planning activities by providing input on pricing strategies and recipe modifications.
- Developed weekly specials and promotional items to increase sales revenue.
- Checked stock levels throughout the day to ensure adequate supplies were available at all times.
- Monitored employee performance, identified areas of improvement, and provided feedback.
- Supervised waitstaff to ensure quality customer service and satisfaction.
Manager
Marathon Oil
Brownstown, Indiana
12.2015 - 05.2018
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
- Investigating any complaints from customers regarding pricing discrepancies or product quality issues.
- Ensuring that all store areas are clean, safe, and properly stocked with necessary items.
- Conducting regular inspections of pumps, tanks, hoses, meters, nozzles and other equipment for potential hazards or malfunctions.
- Maintaining accurate records of fuel and other store inventory levels.
- Enforcing company policies related to employee conduct or personal hygiene standards.
- Preparing reports on sales, profits, losses, expenses, and other business activity data.
- Implementing security measures such as surveillance cameras or alarm systems when necessary.
- Scheduling maintenance services for pumps and other equipment as needed.
- Handled customer complaints in a professional manner while resolving issues promptly.
- Supervising cashiers during their shifts to ensure compliance with company policies and procedures.
- Training new employees on safety protocols and operational processes related to running a gas station.
- Assisting with stocking shelves with merchandise according to planograms or instructions from corporate headquarters.
- Responding quickly to emergency situations involving hazardous materials or spills.
- Reconciling cash registers at the end of each shift to ensure accuracy and proper accounting procedures.
- Monitoring gas prices to ensure they remain competitive in the market.
- Developing strategies to increase customer satisfaction and loyalty through promotional activities or special offers.
- Managing financial transactions such as deposits, refunds, credits.
- Coordinating deliveries of fuel products from vendors or suppliers on a regular basis.
- Approving purchase orders for supplies required by the gas station's operations.
- Organizing daily staff schedules and assigning shifts.
- Providing excellent customer service by assisting customers with product selection and answering inquiries in a timely manner.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Delegated work to staff, setting priorities and goals.
- Formed and sustained strategic relationships with clients.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
- Implemented successful business strategies to increase revenue and target new markets.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Prepared staff work schedules and assigned team members to specific duties.
- Coordinated and directed activities of businesses or departments concerning production, pricing and sales.
- Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
Manager of Operations
Brightside Reality
Brownstown , IN
10.2009 - 07.2017
- Ensured compliance with relevant laws, regulations, industry standards. related to the operation of the business.
- Created and managed budgets for operational departments and monitored progress against goals.
- Analyzed data to identify trends in customer service issues, financials, staffing needs to make informed decisions regarding operations.
- Oversaw inventory management activities including ordering supplies as needed.
- Provided leadership and direction to staff members to ensure successful completion of projects on time and within budget.
- Conducted regular audits of employee performance and provided feedback on areas of improvement.
- Monitored team progress towards achieving milestones set forth in project plans.
- Developed and implemented operational policies and procedures to improve efficiency.
- Developed and implemented operational policies and procedures to ensure efficient business operations.
- Coordinated training sessions for new employees regarding company policies, procedures as well as job roles, responsibilities associated with their positions.
- Maintained effective communication between staff members by providing guidance on tasks and projects or addressing any concerns they may have had about their work environment or job duties.
- Ensured compliance with applicable laws and regulations related to operations.
Manager of Operations
Disque Carpet
Brownstown , IN
10.2009 - 05.2017
- Analyzed data to identify trends in customer service issues, financials, staffing needs to make informed decisions regarding operations.
- Ensured compliance with relevant laws, regulations, industry standards. related to the operation of the business.
- Created and managed budgets for operational departments and monitored progress against goals.
- Performed quality assurance testing on all products prior to release.
- Managed daily operations of the business, including budgeting and financial reporting.
- Built successful partnerships with other businesses in related industries.
- Resolved customer inquiries promptly via phone or email communication channels.
- Generated monthly invoices for payment of services rendered by the company.
- Analyzed customer feedback data to improve customer service processes.
- Maintained relationships with existing customers while seeking new ones.
- Provided technical assistance to clients in using products or services.
- Reviewed customer requests, resolved questions and defined specifications before completing orders.
- Kept client satisfaction high by consulting closely at various stages and incorporating important feedback.
- Managed quality control and maintained high level of customer satisfaction.
- Brought in substantial word-of-mouth business based on quality of work and customer service skills.
- Delivered high level of customer service and support by answering questions and returning phone calls quickly.
- Identified needs of customers promptly and efficiently.
- Maintained positive working relationship with fellow staff and management.
- Set specific goals for projects to measure progress and evaluate end results.
- Utilized document management system to organize company files, keeping up-to-date and easily accessible data.
- Identified areas for improvement, narrowing focus for decision-makers in making necessary changes.
- Organized client meetings to provide project updates.
- Worked closely with contractors to ensure timely completion of projects within budget constraints.
- Measured distances accurately using tape measures, levels and squares.
- Ensured compliance with safety regulations while working onsite.
- Constructed frames for walls, ceilings and floors using wood components.
- Performed post-construction cleaning tasks such as sweeping debris from the site area.
- Repaired damaged parts of buildings such as walls, floors and roofs.
- Cut lumber and drywall to specified sizes with power saws and hand tools.
- Replaced worn out parts such as door locks, hinges and window panes.
- Maintained carpentry tools in good condition; sharpened blades as needed.
- Adhered to safety protocols while operating power tools such as drills, grinders and sanders.
- Installed roofing materials such as shingles, shakes, asphalt and metal roofing systems.
- Ensured all building materials were installed correctly according to manufacturer's instructions.
- Inspected existing structures prior to renovation work to identify areas requiring repair or replacement.
- Assisted in the demolition of existing structures to prepare for remodeling projects.
- Installed cabinets, doors, windows and other interior fixtures according to blueprints and specifications.
- Applied different types of finishes including paint, stain, varnish and polyurethane coating.
- Repaired or replaced damaged or defective parts using power tools and equipment.
- Shaped or cut materials to proper measurements using hand tools, machines or power saws.
- Cut and installed tile and hardwood flooring for residential and commercial buildings.
- Led apprentices and trainees in building construction and renovation.
- Used various carpenter's hand tools, portable power tools and standard measuring instruments.
- Performed various carpentry duties, including both rough and finish carpentry.
- Positioned and installed floor joists, trusses and rafters.
- Laid and stained oak casings and hardwood floors.
- Prioritized work, keeping carpentry jobs on task and within budget.
- Applied acoustic paneling to ceilings and walls to adjust sound absorption and rebound within rooms.
Education
GED -
Department of Education
Seymour, IN04-2021
GED -
Austin High School
Austin, INSkills
- Product management
- Cross-functional team management
- Verbal and written communication
- Operations management
- Project management
- Financial records oversight
- Employee onboarding
- Strategic planning
- Shift scheduling
- Staff management
- Expectation setting
- Staff training and development
- Work prioritization
- Time management
- Salesforce management
- Sales management
- Performance management
- Disciplinary techniques
- Decision-making
- Negotiation
- Coaching and mentoring
- Schedule preparation
- Customer service
- Inventory management
- Team leadership
Timeline
Manager
Marathon Oil
12.2015 - 05.2018
Manager
Stahls Cafe & Deli
03.2013 - Current
Manager of Operations
Brightside Reality
10.2009 - 07.2017
Manager of Operations
Disque Carpet
10.2009 - 05.2017
GED -
Department of Education
GED -
Austin High School
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