MICHALE RUSSELL
Altoona,IA
Summary
Michale holds 20 years of experience including, as a Customer Service, as a Fraud Specialist , as a Secretary and as a Collection Agent in industries including Business Services and Wholesale Trade Durable Goods. I'm a fast learner and actively looking for a contract position. Highly motivated individual with good at computer skills such as MS-word, Excel, Outlook etc. and Medical Terminology, Database Administration, Phone Systems. Relentless professional known for working hard to determine risk levels. A well-spoken Fraud Analyst promoting exemplary talents in reviewing accounts and identifying issues. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
19
19
years of professional experience
Work History
Customer Staff Secretary
Mike Cleaning Services
07.2007 - Current
- Drafted correspondence
- Operated fax machines, copiers, phone systems and computers
- Scheduled appointments
- Organized and maintained files
- Took notes and memos
- Answered phones and assisted callers
- Transferred calls
- Replied to incoming correspondence
- Completed forms in accordance with company procedures
- Made copies
- Used computers for word processing and database management
- Contacted vendors for price quotes.
- Proven ability to learn quickly and adapt to new situations
- Skilled at working independently and collaboratively in a team environment
- Self-motivated, with a strong sense of personal responsibility
United States Post Office
01.2018 - 01.2019
- Processing mail daily
- Working on a line
- Scanning data into a computer.
- Proven ability to learn quickly and adapt to new situations
- Self-motivated, with a strong sense of personal responsibility
- Skilled at working independently and collaboratively in a team environment
- Worked well in a team setting, providing support and guidance
- Managed time efficiently in order to complete all tasks within deadlines
Fraud Specialist
West Asset Management
01.2015 - 01.2016
- Detected and investigated potential fraud
- Collected data related to fraudulent activity
- Coordinated notifications and alerts
- Activated and managed crisis teams in times of heightened risk
- Carried out field investigations
- Analyzed data and maintained database
- Documented and reported all activities related to fraud
- Identified causes of fraud
- Established performance criteria for a successful fraud prevention and detection program
- Ensured appropriate policies and procedures comply with regulations and remain relevant
- Used office suite software such as Access, Excel, Word and PowerPoint
- Certified in fraud examining.
Collection Agent
CBE Group
01.2006 - 01.2007
- Contacted customers with past-due balances
- Arranged for debate repayment
- Established repayment schedules
- Answered customer questions about problems with their accounts
- Advised customers of necessary actions and strategies for debt repayment
- Persuaded customers to pay outstanding debts
- Located and monitored overdue accounts using computers
- Recorded and updated information about the financial status of customers and collection efforts
- Noted address changes
- Received payments and posted amounts paid to customer accounts
- Located and notified customers of delinquent accounts by mail, telephone and e-mail.
- Worked in call center environment handling manual and automatically dialed outbound calls
- Achieved performance goals on consistent basis
- Maintained high volume of calls and met demands of busy and productive group
- Resolved customer disputes and disagreements through professional, calm communication to find mutually beneficial solutions
- Collected on delinquent accounts to reduce overdue balances
- Identified and contacted customers with overdue accounts to address payment status
- Developed strong relationships with customers to foster timely payments and account resolution
- Documented customer payment interactions and account statuses for future reference
Telemarketing Representative
Access Direct
01.2005 - 01.2006
- Sold products including: Aol
- Followed sales scripts
- Called potential customers
- Solicited orders by phone
- Responded to customer concerns
- Explained products in detail
- Answered customer questions
- Overcame customer objections
- Recorded relevant customer information
- Answered telephone calls
- Completed and maintained all required documentation
- Met productivity goals.
- Made average of 220 outbound and inbound calls per day
- Attained $10,000 in sales targets on monthly basis
- Completed daily cold calling and outreach to build sales pipeline
- Answered questions about company offerings with knowledgeable responses about products and services
- Built relationships with customers using strong persuasion and active listening skills
- Answered calls, took messages, and transferred calls to correct individuals
- Delivered scripted sales pitch to potential customers, adjusting pitch to meet needs of specific individuals and businesses
Education
Diploma -
Roosevelt High-School
4219 Center Street 05.2000
Skills
- Administering Payroll
- Phone Screens
- Multitasking and Time Management
- Issue Response and Resolution
- Google Chrome
- Confidentiality Understanding
- Call Forwarding
- Multi-Line Phone Systems
- Email Correspondence
- Microsoft Office
- Keyboarding Skills
- Verbal and Written Communication
- Time Management
- Set Appointments
- Customer Relations and Communications
- Google Docs
Timeline
United States Post Office
01.2018 - 01.2019
Fraud Specialist
West Asset Management
01.2015 - 01.2016
Customer Staff Secretary
Mike Cleaning Services
07.2007 - Current
Collection Agent
CBE Group
01.2006 - 01.2007
Telemarketing Representative
Access Direct
01.2005 - 01.2006
Diploma -
Roosevelt High-School