Michaleen Crimmins
Davie,FL
Summary
Dynamic veterinary professional with extensive experience at St. Francis Emergency Animal Hospital, excelling in staff training and compassionate patient care. Proven ability to enhance operational efficiency through effective medical equipment maintenance and critical care monitoring. Skilled in emergency medicine and fostering team collaboration to achieve high-quality service delivery.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Manager/veterinary Technician
St. Francis Emergency Animal Hospital
Pembroke Pines
08.2020 - Current
- Supervised veterinary technicians and support staff to ensure adherence to best practices and quality care.
- Conducted regular equipment maintenance checks to ensure operational efficiency and compliance with safety standards.
- Implemented training programs for new staff to enhance skills in patient care and clinical procedures.
- Facilitated client communication to address concerns, educate on treatment plans, and promote preventive care.
- Monitored patient recovery during post-operative care, ensuring timely interventions and comfort.
- Assisted in surgical procedures by preparing patients and ensuring sterile environments.
- Evaluated team performance and provided constructive feedback to foster professional development.
- Collaborated with veterinarians to develop comprehensive treatment plans tailored to individual patient needs.
- Maintained accurate medical records and documentation to ensure regulatory compliance.
- Trained staff on emergency procedures and crisis management to enhance team preparedness.
- Cleaned and disinfected exam areas, surgical equipment, and kennels to prevent diseases and control odors.
- Prepared surgical instrument packs and drapes for use in sterile environments by processing in autoclave.
- Triaged incoming patients to determine treatment needs and urgency of care.
- Greeted pet owners and went over available services, outlined costs, and determined special needs of animals under care.
- Administered medications to animals in treatment and documented changes in condition.
- Processed new patients and updated client records with key information using standardized registration systems and encrypted databases.
- Recorded symptoms and documented medical observations to inform treatment decisions.
- Collected patient biopsies and blood samples for laboratory analysis.
- Provided emergency care to critically ill patients under veterinarian guidance with quick thinking skills during high-pressure situations.
Manager, Laboratory/veterinary Technician
Dpc Veterinary Hospital
Davie, FL
10.2010 - 06.2023
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Controlled costs to keep business operating within budget and increase profits.
- Developed and maintained relationships with customers and suppliers through account development.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
- Negotiated favorable terms with suppliers, cutting operational costs while maintaining quality of service.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Cleaned and disinfected exam areas, surgical equipment, and kennels to prevent diseases and control odors.
- Prepared surgical instrument packs and drapes for use in sterile environments by processing in autoclave.
- Greeted pet owners and went over available services, outlined costs, and determined special needs of animals under care.
- Assisted senior staff with blood analyses and physical assessments.
- Promoted parasite protection as well as skin and coat health through regular grooming, dietary suggestions, and supplement recommendations for pet owners.
- Kept up-to-date on industry developments through continuous education opportunities like seminars or workshops to provide the highest quality patient care possible.
- Facilitated smooth clinic workflow by performing routine laboratory tests like blood work analysis or urine tests without delay.
- Maintained detailed and accurate patient records, facilitating seamless communication among the veterinary team members.
- Administered vaccines effectively according to patient''s individual needs and veterinarian recommendations.
- Streamlined clinic operations for improved efficiency by optimizing appointment scheduling and assisting with staff management.
- Increased client satisfaction by providing exceptional customer service, addressing concerns, and answering questions promptly and professionally.
- Managed inventory control systems to maintain adequate supply levels while minimizing waste or shortages.
- Restrained animals to protect veterinarians from potential harm.
- Improved teamwork amongst clinic staff by fostering open communication channels and actively participating in team meetings.
- Reduced patient stress during visits, implementing gentle handling techniques and creating a calming environment.
- Promoted pet wellness through client education on preventative care measures such as vaccinations, parasite prevention, nutrition advice, and regular checkups.
- Prevented potential medication errors by accurately dispensing prescribed medications under veterinarian supervision.
- Restocked surgical and office supplies to keep all necessary materials easily accessible.
- Performed radiograph testing to assist doctors in making informed diagnoses and determining best treatment plans.
- Assisted veterinarians with radiographs and ultrasounds.
- Recorded symptoms and documented medical observations to inform treatment decisions.
Education
Bachelor of Arts - Criminal Justice
Keiser University
Fort Lauderdale, FL2012
Skills
- Staff training and development
- Compassionate patient care
- Intravenous catheter placement
- Animal behavior assessment
- Diagnostic test interpretation
- Vaccine administration
- Euthanasia procedures
- Medical equipment maintenance
- Parasite control strategies
- Laboratory sample analysis
- Wound management techniques
- Client education and communication
- Critical care monitoring
- Preventative health care
- Sanitation and sterilization
- Patient medical records
- Expert anesthesia administration
- Safe animal restraint
- Pharmacy inventory management
- Emergency medicine proficiency
- Veterinary diagnostic imaging
- Veterinary practice management
- Post-operative recovery
- Fluid therapy administration
- Pain management protocols
- Vital signs
- General anesthesia monitoring
- Patient monitoring
- Intravenous injection
- X-ray review
- Sanitation protocols
- Nail trimming
- Anesthesia administration
- Medication dispensing
- Patient positioning
- Wound management
- Medication administration
- Medical history collection
- Infection control
- Surgical procedures and support
- Euthanasia
- Emergency care
- Vaccinations
- Suture removal
- Thoracic and abdominal radiograph
- Emergency and preventive care
Certification
Veterinary ultrasonography
Timeline
Manager/veterinary Technician
St. Francis Emergency Animal Hospital
08.2020 - Current
Manager, Laboratory/veterinary Technician
Dpc Veterinary Hospital
10.2010 - 06.2023
Bachelor of Arts - Criminal Justice
Keiser University