Summary
Work History
Overview
Education
Skills
Accomplishments
Certification
Additional Information
Timeline
Generic
Michalene A. Timco

Michalene A. Timco

Huron,OH.

Summary

  • 23 years + of various operational and process improvement management experience in relationship building with team members in both union & non-union environments.
  • A highly organized manager & coach; able to quickly assess needs & provide tools to resolve challenges, enhance learning, & improve performance.
  • A dynamic leader that brings energy, enthusiasm, & humor to motivate team members to achieve potential & meet objectives.
  • A strategic thinker, concise communicator, & hands-on manager with a consistent record of over-achievement.

Work History

Amazon Business Customer Service Escalations GM

Amazon
Huron, OH.
10.2022 - Current
  • Escalations GM
  • Amazon Business Leader in customer service guided 16 specialists to resolve the most egregious executive corrective actions
  • Partnered with our strategic Account Executives in Salesforce and collaborated with appropriate stakeholders to execute timely resolution for all external customers
  • Reduced TTR (Time to Resolve) from 7.5 days to 5.5 days by removing waste in overall process flow
  • Increased overall resolution volume of sim process by 50%
  • Successfully influenced professional development & growth of all 16 specialists to promotional opportunities.

Trainer

Positive Coaching Alliance
Mountain View, CA.
01.2017 - Current
  • Motivational speaker conducting workshops for coaches, athletes, parents & organizational leaders for schools & youth sports organizations
  • Our mission is to transform youth sports into a positive, character-building youth sports culture as better athletes, better people
  • Lead & facilitate various group workshops
  • Develop partnerships with youth sports organizations through relationship building
  • Collaborate with chapter management on improvement with partners.

Area Manager

Amazon
North Randall, OH.
06.2018 - 10.2022
  • Operations leader who successfully launched a brand-new retail sortable warehouse & persevered through PEAK season for our customer base in our outbound operations of count/amnesty/pick.

Site Manager

The Swagelok Co
Highland Heights, OH.
01.2013 - 01.2016
  • Responsible operations leader driving accountability, collaboration, & agility to provide world class levels of service & quality to advance the semiconductor manufacturing of machined products
  • Implemented a safety team to influence behavior-based safety culture, reaching a milestone of 1+ year DART free
  • Led & facilitated CNC setup reduction by 67%, while sustaining gains in efficiencies
  • Mentored others through 8 – D problem solving process to successfully demonstrate executing to world class quality standards
  • Responsible for six direct reports & approximately 200 indirect reports
  • Coached & developed 3 leaders to promotional opportunities as well as on boarded several new leaders within the organization
  • Sponsored Fitting Boundary Team/Value Stream from bar to box to improve flow.

Manufacturing Manager

Florida Production Engineering Inc. / Subsidiary Plastic Platers Inc
Cleveland, OH.
01.2011 - 01.2013
  • Accountable for all areas of the manufacturing floor to produce plastic plated products by ensuring cost effective delivery & quality to our customers
  • Establishing a benchmark manufacturing environment that is the new industry Plating standard by having improved our monthly profit from a $-1M to a $+350K within 6 months where I partnered with external customers for best practices
  • Implemented Managing for Daily Improvement (MDI) process to improve results in Safety
  • Quality, Delivery, Cost, Growth & HR
  • Leading efforts to reduce scrap within the first month by 30% through implementation of the “Feed
  • Forward Program” to inspect the product right the first time
  • Responsible for 6 direct reports & 200 indirect reports.

Operations Manager

Pentair Residential Filtration
Chardon, OH.
01.2010 - 01.2011
  • Aligned business structure to improve production results by 40%, which resulted in 4 consecutive months of double-digit profit for overall business
  • Implemented Shift Team Leader (STL) mentoring/training program & managed their progress through the Pentair Performance Talent System
  • Partnered with HR to develop a New Employee Training Program for all Blow Molders
  • Led the efforts to reduce scrap by 26% over the previous year & customer complaints by 32% by engaging with internal and external customers
  • Implemented Managing for Daily Improvement (MDI) to improve business objectives in Safety
  • Quality, Delivery, Cost, Growth & HR where I led several Kaizen events
  • Responsible for 8 direct reports & 200 indirect employees
  • Managed successful launch of 4 new product lines, resulting in growth of 150,000 additional units.

Enterprise Lean Sigma Project Leader & Ops Manager

Avery Dennison Specialty Tape Division
Painesville, OH.
05.2006 - 05.2010
  • Created and led training modules aligned with the deployment plan of ELS for standard work, 5S, Visual Management, PDCA (Plan Do check Adjust) Problem Solving, & Value Stream Mapping (VSM)
  • Led leadership "train the trainer" sessions driving Lean Concepts throughout the organization
  • Drove strategic objectives, goals, & metrics within functional areas
  • Led improvement opportunities through Kaizen / Problem Solving / Just Do Its' that resulted in improved production by 30%
  • Benchmarked other Avery Dennison sites & companies for Lean ideas to implement
  • Created & fostered organizational culture by implementing leadership, communications, MDI, & training to improve production results from 75% to 95% Performance to Plan (PTP)
  • Reduced scrap by 10% & led a scrap reduction project resulting in over $200K / annual savings
  • Active member/coach of facility Behavioral Based Safety process, which reduced the facility's injury rate by 40% as well as 0 incidents occurring
  • Implemented successful experiences with both internal and external customers through the use of lean concepts such as problem solving, kaizen, visual management, 5S, and standard work
  • Managed Coating/Compounding budgets reducing business costs by 50%
  • Responsible for 9 direct reports & 100 indirect employees

Production Manager & Process Control Manager

GM
Lordstown, OH
03.2000 - 05.2006
  • Created standard work for each operation including, JES/SOS, Andon Reaction Plans, Material/Tooling lists, ALBS, & Safety Plans
  • Held regular reviews with Team Leaders & support groups to update workstation readiness
  • Defined & implemented elements for Andon board, quality checks, & CQIS screens specific for seal line teams
  • Became a System Expert on Seal Line are processes, robotics, & production
  • Successfully launched Chevy Cobalt & Pontiac Pursuit on the Seal Line
  • Led reprocessing efforts of job set-ups for 5 teams across 3 shifts
  • ISO compliant for all Seal Line applications
  • Averaged < 2 PPH against aggressive gaol of 5 PPH, resulting in the best-in-class JD Power Score
  • Responsible for 9 direct reports & 90 indirect employees
  • Drove processes for each department to prevent mutilation, reducing PPH by 25%
  • Developed processes for each department to follow through preventative maintenance in MAXIMO system & ISO documentation
  • Performed and created layered audits to reduce mutilations
  • Introduced a Mutilation Hotline & Mutilation Slogan by partnering with Marketing
  • Achieved Statistical Engineering Apprentice & Journeyman Certification (Equivalent to Six Sigma Black Belt certification) through the General Motors Problem Solving Program
  • Recognized & developed opportunity to save $325K annually in product labeling & sequencing as I set up a Kanban process
  • Top producing production manager across all 3 shifts
  • Improved overall quality through problem solving efforts by utilizing the 5 WHY's, Nine Diamond, Cause-Effect Processes, and DAMAIC
  • Created a training matrix to effectively cross train team members to resolve quality and throughput issues
  • Addressed all Labor Relation issues proactively with the Union Leadership

Overview

24
24
years of professional experience
7
7

Certifications

Education

M.S - Exercise Physiology

University of Akron

B.S - Athletic Training for Sports Medicine

University of Akron

Skills

PROFESSIONAL DEVELOPMENT

  • 4 years supporting Director Level and above at Avery Dennison
  • 20 years proficient in Microsoft Office (Word, Excel, Outlook, Power point)
  • 20 years Statistical Engineering Apprentice & Journeyman Certified (equal to Six Sigma Green & Black Belt certifications)
  • Certified Kaizen Leader/Facilitator
  • Certified Problem Solving (PDCA) Coach/Facilitator
  • Certified Visual Management Leader/Facilitator through a process called MDI (Managing for Daily Improvement)
  • New Leader Trainer - Train the Trainer Certified
  • Global Manufacturing System (GMS) Trainer

Accomplishments

  • ELS (Enterprise Lean Sigma) Project Leader
  • Top performing Leader / Manager in every role
  • Drove Enterprise Lean Sigma into the culture to create a teaching/learning organization using disciplined problem-solving techniques & standardization to continually improve through Lean
  • Created & led training modules aligned with the deployment plan of ELS for standard work, 5S, Visual Management, PDCA (Plan Do Check Adjust) Problem Solving, & Value Stream Mapping (VSM) leader & facilitator
  • Led leadership “train the trainer” sessions driving Lean Concepts throughout the organization
  • Led improvement opportunities through Kaizen / Problem Solving / Just Do Its’ that resulted in improved production by 30%
  • Benchmarked other Avery Dennison sites & companies for Lean ideas to implement
  • Created & fostered organizational culture by implementing leadership, communications, MDI, & training to improve production results 75% to 95% Performance to Plan (PTP)
  • Reduced scrap by 10% & led to a scrap reduction project resulting in $200K annual savings
  • Active member/coach of facility Behavioral Based Safety process — a significant contributor toward the facility's 40% injury rate reduction as well as 0 incidents
  • Influenced change/improvement both with internal and external customers through positive experiences utilizing Lean Concepts (Problem Solving, Kaizen, Visual Management, 5S, Standard Work, Kanban, JIT, A3 implementation)
  • Managed Coating/Compounding budgets reducing business costs 50%
  • Ownership of the successful launch of the New Paint Shop Seal Line Area, providing results 125% beyond the set goals
  • Created standard work for each operation including, JES/SOS, Andon Reaction Plans, Material/Tooling Lists, ALBS, & Safety Plans
  • Defined & implemented elements for Andon board, quality checks, & CQIS screens specific for seal line teams
  • Became a System Expert on Seal Line area processes, robotics, & production
  • Successfully launched Chevy Cobalt & Pontiac Pursuit on the Seal Line
  • ISO compliant for all Seal Line applications
  • Led reprocessing efforts on the seal line for 5 teams across all 3 shifts that resulted in the best-in-class JD Power Score, which averaged < 2PPH against an aggressive goal of 5PPH
  • Developed processes for each department to follow through preventative maintenance in MAXIMO system & ISO documentation
  • Drove new strategies and created and performed layered audits to reduce mutilations by 25% PPH
  • Introduced a Mutilation Hotline & Mutilation Slogan by partnering with Marketing
  • Achieved Statistical Engineering Apprentice & Journeyman Certification (Equivalent to Six Sigma Black Belt certification) through the General Motors Problem
  • Trim Department throughput exceeded goals by 30%
  • Set up a Kanban process with product labeling through sequencing consoles to assembly line that saved $325K annually
  • Led and facilitated numerous problem solving activities utilizing 5 WHYs, Nine Diamond process, Cause-Effect diagrams, DAMAIC, Brainstorming, Root Cause Analysis, SWOT Analysis, Scatter Diagram, Flow Chart, Value Stream Mapping, Fishbone Analysis,
  • Created a Training Matrix to effectively cross train Team Members to resolve quality & throughput issues
  • Addressed all Labor Relation issues proactively with the Union leadership
  • Responsible for 9 direct reports & over 300 indirect reports
  • Provided motivational speaking venues of crowds up to 1000 people
  • Reduced TTR from 7.5 days to 5.5 days
  • Increased overall resolution volume of sim process by 50%
  • Develop people to be the best version of themselves

Certification

Certified Kaizen Leader and Problem Solving (PDCA) Coach/Facilitator, Avery Dennison STD Management for Daily Improvements Facilitator/Leader (MDI), Avery Dennison STD 20+ years Statistical Engineering Apprentice & Journeyman Certified (equal to Six Sigma Black Belt), GM New Leader Training and Global Manufacturing Systems (GMS) Trainer, GM

Additional Information

  • Captain of the University of Akron’s Women’s Basketball Team Full Athletic Basketball Scholarship Recipient, University of Akron

Timeline

Amazon Business Customer Service Escalations GM

Amazon
10.2022 - Current

Area Manager

Amazon
06.2018 - 10.2022

Trainer

Positive Coaching Alliance
01.2017 - Current

Site Manager

The Swagelok Co
01.2013 - 01.2016

Manufacturing Manager

Florida Production Engineering Inc. / Subsidiary Plastic Platers Inc
01.2011 - 01.2013

Operations Manager

Pentair Residential Filtration
01.2010 - 01.2011

Enterprise Lean Sigma Project Leader & Ops Manager

Avery Dennison Specialty Tape Division
05.2006 - 05.2010

Production Manager & Process Control Manager

GM
03.2000 - 05.2006

M.S - Exercise Physiology

University of Akron

B.S - Athletic Training for Sports Medicine

University of Akron

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Michalene A. Timco