Patient Care Coordinator
Optum
- Checked patients in and out while ensuring accurate documentation and a streamlined patient flow.
- Scheduled appointments and managed a high-volume, multi-line phone system with professionalism.
- Communicated effectively with patients, providers, and medical staff to support seamless care coordination.
- Assisted medical assistants with back-office duties, supporting clinical workflows and patient readiness.
- Supported surgical scheduling processes, including preparation, communication, and follow-up tasks.
- Performed real-time insurance verification to ensure accurate coverage and minimize delays in care.
- Initiated and submitted medication prior authorizations, following up to ensure timely approvals.