Michaud-Maleik Small, Beneficiary A.R.R.
Conyers,GA
Summary
Dedicated employee known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference. Capable employee who is knowledgeable about managing routes while providing top-notch customer service to customers. Well-organized and service-oriented team player focused on keeping customers happy and surpassing sales and support objectives. Experienced in managing paperwork, collecting payments and resolving issues. Flexible hard worker ready to learn and contribute to team success. Proven skills in collaborating with vendors, end customers and team members to achieve targets. Adept at organizing workloads and validating supplies, working with vendors to resolve supply issues and providing technical support and problem-solving expertise to customers. Excellent multitasker and planner.
Overview
14
14
years of professional experience
Work History
Holistic Quantum Spiritual Specialist
Hqsearch
Conyers, Georgia
01.2015 - Current
- Managed supply requests, movements and preservation of group supplies.
- Logged, processed and followed up on merchandise authorization shipments in databases.
- Analyzed client orders and available personnel to plan and execute within client needs and expectations.
- Evaluated incoming pick-up and delivery requests to determine driver assignments.
- Evaluated problematic conditions to resolve issues and optimize service levels.
- Determined response to effectively deal with emergencies, accidents and breakdowns.
- Managed paperwork and necessary information required for client shipments.
- Identified root causes of service failures and implemented appropriate remediation measures to prevent future issues.
- Fostered customer retention by cultivating long-term rapport based on prompt and courteous service.
- Strengthened integrity, developing organization systems for records, reports and agendas.
- Exceeded specific team goals, partnering with staff to share and implement best practices.
- Provided product shipment delivery quality control, eliminating downtime to maximize revenue.
Dishwasher
Panera Bread
Brooklyn, New York
01.2013 - 01.2014
- Scrubbed pots, pans and trays by hand or cleaned using industrial washing machine.
- Kept dishware, glasses and utensils ready for customer needs by quickly scraping, washing and restacking items.
- Loaded and unloaded dishwashers, washing by hand large pots or items used on continuous basis.
- Sanitized counters and wiped down surfaces following food preparation to prevent cross-contamination from raw meats.
- Developed great team spirit with other personnel by pitching in and helping with task completion.
- Operated and maintained dishwasher, handwash stations, pot-scrubbing station and trash compactor.
- Maintained assigned areas to keep organized and clean by mopping floor.
- Backed up kitchen team members during heavy work periods to maximize team coverage.
- Replaced clean utensils in storage bins for easy access.
- Restocked main kitchen areas with items from shelves, coolers and freezers.
- Removed built-up waste and potential contaminants from waste receptacles, machinery and cooking equipment.
- Repaired and maintained dishwashing machine to keep dishes clean and kitchen running smoothly.
- Studied methods of coworkers, successfully learning kitchen and food service skills.
- Unloaded trucks to move food and supplies from delivery vehicle to storage areas.
- Swept and mopped floors at end of shift to comply with sanitary regulations.
- Sorted clean dishes in appropriate storage areas for easy and accessible use.
- Worked in fast-paced, ever-changing environment.
- Maintained clean and sanitized work area in accordance with food safety guidelines, avoiding cross-contamination of raw and prepared food products.
- Prepared quality products while maintaining proper food safety practices and presentation within service goal times.
- Prepared and cooked food items according to recipes, menus and supervisor's instructions.
- Followed recipes and customer requests to prepare meals.
- Packaged and stored food products appropriately for proper handling and preservation.
- Re-stocked, organized and arranged service and food stations.
- Memorized menu items and food preparation methods to better explain selections to guests and increase sales.
- Stored perishable food items in freezer or refrigerator to protect from spoilage.
- Cleaned utensils, dishes and glasses for customer use.
- Acquired new skills to support team and further accommodate customer needs.
- Stocked hot and cold cases and displays to offer wide variety of prepared foods to guests.
- Used food production system to drive quality and shelf life compliance.
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
Server
Apple Bees
Brooklyn, NY
01.2009 - 01.2012
- Managed supply requests, movements and preservation of group supplies.
- Provided exceptional service to high volume of daily customers.
- Operated POS terminals to input orders, split bills and calculate totals.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Greeted customers, answered questions and recommended specials to increase profits.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
- Cleaned tables and chairs to prepare dining area for next customers.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
- Served food and beverages to patrons and immediately remedied issues with orders.
- Satisfied customers by topping off drinks and offering condiments, napkins and other items.
- Trained new employees on restaurant procedures and plating techniques.
- Addressed complaints to kitchen staff and served replacement items.
- Promoted desserts, appetizers and specialty drinks to optimize sales.
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
- Presented menus to patrons to answer questions about offered items and make suitable recommendations.
- Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
- Recorded meal selections and transactions in microsystem to deliver prompt service.
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Trained new employees to perform duties.
- Served food and beverages to patrons and confirmed complete orders.
Education
GED -
Wil Lou Gray Opportunity School (Military School)
West Columbia, South Carolina07.2006
Skills
- Administration and Bookkeeping
- Warehousing Processes
- Problem-Solving
- OSHA Compliance
- Emergency Readiness
- Shipping and Receiving
- Customer Service
- Reports Generation
- Asset Allocation
- Inventory Control
- Verbal and Written Communication
- Team Building
- Motivational Leadership
- Materials Handling
- Decision Making
- Coaching and Mentoring
- Stress Management
- Punctual and Dependable
- Items Inspection
- Quality Assessment
- Cleaning and Sanitizing
- Salad Bar and Buffet Maintenance
- Kitchen Station Restocking
- Kitchen Staff Support
- Temperature Monitoring
- Portion Control
- Dessert Preparation
- Problem Solving
- Vegetable and Fruit Preparation
- Seafood Preparation
- Dishwasher Operation
- Conflict Negotiation
- Weighing and Measuring
- Quality Control
- Safe Food Handling
Timeline
Holistic Quantum Spiritual Specialist
Hqsearch
01.2015 - Current
Dishwasher
Panera Bread
01.2013 - 01.2014
Server
Apple Bees
01.2009 - 01.2012
GED -
Wil Lou Gray Opportunity School (Military School)