Michavelyn Richburg
Loris,SC
Summary
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Stocker/Cashier
Burlington
Myrtle Beach, SC
10.2022 - 03.2024
- Arranged merchandise in an attractive manner to promote sales.
- Removed outdated products from shelves in accordance with company policy.
- Received and processed incoming shipments of merchandise.
- Stocked shelves with newly arrived products.
- Sorted returned merchandise for restocking or disposal.
- Completed documentation related to receiving, stocking, returns and other activities accurately.
- Maintained a neat, clean and orderly warehouse environment at all times.
- Maintained accurate inventory records through manual systems and and or computerized databases.
- Organized storage areas for efficient use of space.
- Provided customer service by answering questions about product location, price and availability.
- Processed returns quickly and accurately according to company policy.
- Ensured that all products were labeled properly before stocking the shelves.
- Maintained neat, safe and orderly workspace to prevent accidents and injuries.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Developed positive relationships with customers through friendly interactions.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Answered customer inquiries and provided accurate information regarding products and services.
- Maintained a high level of professionalism when dealing with difficult customers.
- Answered inbound calls, chats and emails to facilitate customer service.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Updated databases with new and modified customer data.
Cashier
McDonalds
Little River, South Carolina
03.2021 - 03.2024
- Assisted customers over the phone regarding store operations, product information and order placement.
- Organized promotional displays or arrange merchandise on counters or tables to promote sales.
- Performed other duties as assigned by management.
- Stocked shelves with merchandise when needed.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Greeted customers and answered any questions they had about the store's products and services.
- Followed company security procedures for handling large sums of money.
- Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
- Resolved customer complaints professionally in accordance with company policy.
- Accepted cash and credit card payments, issued receipts and provided change.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Collected payments and provided accurate change.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Counted money in cash drawers at the beginning of shifts to ensure amounts were correct.
- Answered customer questions and provided store information.
- Greeted customers promptly and responded to questions.
- Maintained work area and kept cash drawer organized.
- Maintained current knowledge of store promotions to highlight sales to customers.
Cashier
Stake And Shake
Myrtle Beach, SC
06.2018 - 12.2020
- Organized promotional displays or arrange merchandise on counters or tables to promote sales.
- Performed other duties as assigned by management.
- Stocked shelves with merchandise when needed.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Greeted customers and answered any questions they had about the store's products and services.
- Answered customer inquiries regarding store policies and procedures.
- Ensured compliance with all safety regulations within the store environment.
- Accepted cash and credit card payments, issued receipts and provided change.
- Collected payments and provided accurate change.
Education
High School Diploma -
Green Sea Floyds High School
Green Sea, SC06-2022
Skills
- Data Entry
- Inbound and Outbound Calling
- Problem Resolution
- Active Listening
- Positive and professional
- Microsoft Excel
- Organization and Time Management
- Multitasking
- Customer Service
- MS Office
Certification
- Low County Medical Training Center, CNA Certificate
Timeline
Stocker/Cashier
Burlington
10.2022 - 03.2024
Cashier
McDonalds
03.2021 - 03.2024
Cashier
Stake And Shake
06.2018 - 12.2020
High School Diploma -
Green Sea Floyds High School