Summary
Overview
Work History
Education
Skills
Accomplishments
Interests
Timeline
Generic

Michawn Hartwell

The Villages,FL

Summary

Proven track record in enhancing customer relationships and sales outcomes, evidenced by surpassing sales goals at Venture Bank. Skilled in negotiation tactics and interpersonal communication, I excel in customer retention and complex problem-solving. Leveraged product knowledge and customer success management to significantly grow client bases at Chicago Title and ERA Northwest Properties.

Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.

Overview

2025
2025
years of professional experience

Work History

Sales Representative

Chicago Title
  • Expanded customer base through cold calling, networking, and relationship building.
  • Collaborated with marketing to create impactful promotional materials for increased brand awareness.
  • Increased sales revenue by identifying and targeting high-potential accounts.
  • Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
  • Increased repeat business by fostering trust-based relationships with key accounts through regular communication.
  • Built relationships with customers and community to promote long term business growth.
  • Set and achieved company defined sales goals.
  • Developed and maintained strong working relationships with professionals within assigned territory.
  • Maintained current knowledge of evolving changes in marketplace.
  • Attended monthly sales meetings and quarterly sales trainings.

Realtor

ERA Northwest Properties
  • Developed strong knowledge of local market conditions, allowing for accurate pricing strategies and targeted marketing efforts.
  • Assisted buyers with finding ideal homes by assessing needs, requirements, and budgets.
  • Streamlined contract negotiations by meticulously reviewing documents and communicating clearly with all involved parties.
  • Built lasting relationships with clients through excellent communication, personalized service, and dedication to their needs.
  • Generated leads for potential buyers and sellers by hosting open houses, conducting market analysis, and networking within the community.
  • Managed contracts, negotiations, and all aspects of sales to finalize purchases and exceed customer expectations.
  • Prepared and presented contracts and other legal documents to clients.
  • Coordinated appointments to show tenants and buyers prospective homes.
  • Resolved client concerns related to home purchases to maintain high satisfaction ratings.
  • Handled day-to-day happenings of real estate office to consistently grow client base and increase revenue.
  • Expanded client base through effective prospecting techniques and referrals from satisfied customers.
  • Coordinated various aspects of real estate transactions such as inspections, appraisals, and financing arrangements, minimizing delays and challenges for clients.
  • Liaised between buyers and sellers to provide positive experiences for both parties.

Mortgage Banker

Venture Bank
  • Conducted thorough analyses of applicants'' financial status, credit, and property evaluations to determine loan feasibility.
  • Exceeded sales goals consistently by developing strong relationships with clients and realtors.
  • Reviewed loan agreements to ensure they were complete and accurate before closing transactions.
  • Maintained a high level of product knowledge, staying current with industry trends and regulations.
  • Boosted customer satisfaction by providing tailored mortgage solutions and exceptional service.
  • Participated in ongoing training programs to stay up-to-date on industry developments and enhance professional growth.
  • Coordinated closely with title companies to ensure smooth closings and proper document recording.
  • Explained different types of loans pertaining to client situations.
  • Analyzed loan applications and credit reports to determine loan eligibility and risk level.

Corrections Officer

Washington State Department of Corrections
11.2009 - 11.2024
  • Reduced inmate altercations by maintaining consistent enforcement of rules and regulations.
  • Observed and supervised inmates throughout visits, meal time, recreation, phone calls, and showers.
  • Made rounds at specified intervals and conducted head counts and roll calls.
  • Booked new inmates into facility and processed inmates for release.
  • Administered drug tests to inmates.
  • Escorted inmates to and from cells, hospitals, and medical appointments.
  • Managed high-risk situations with professionalism and composure, ensuring the safety of all involved parties.
  • Enforced rules and regulations to maintain order among inmates.
  • Collaborated with fellow officers to maintain a secure environment for staff, visitors, and inmates.
  • Documented inmate behavior and activities in logbooks.
  • Prevented escapes by diligently inspecting perimeters, doors, windows, gates, fences, and other access points throughout the prison complex regularly.
  • Prepared reports to document incidents and violations.
  • Maintained accurate records of inmate incidents or infractions using electronic databases or written logs as required.
  • Conducted security checks of inmates and living areas.
  • Sanctioned regulatory compliance while managing visual inspections, work crew accountability, illegal substance checks and cell assessments.
  • Supervised inmates during all activities and transfers to monitor compliance and implement corrective actions.
  • Promoted a positive environment for rehabilitation with effective communication and conflict resolution skills.
  • Maintained safety and security of staff and public by applying defensive techniques and physical restraints.
  • Monitored radio transmissions between staff to respond immediately to directions and emergencies.
  • Supported mental health initiatives within the institution by working closely with psychological services personnel to identify and address inmate concerns or needs.
  • Inspected condition of locks, window bars, doors and gates to prevent prisoner escapes.

Education

High School Diploma -

Woodrow Wilson High School
Tacoma, WA

No Degree - Emergency Medical Technician

Tacoma Community College
Tacoma, WA

No Degree - Real Estate Agent

Real Estate Licensing School
Lakewood, WA

Skills

  • Customer relations
  • Customer relationship building
  • Interpersonal communication skills
  • Product and service knowledge
  • Sales closing
  • Complex Problem-solving
  • Customer retention
  • Negotiation tactics
  • Objection handling
  • Customer success management

Accomplishments

  • Ranked in the top 100 Realtors of ERA sales producers in the US for 5 consecutive years.
  • Presidents Club Sales awards for Chicago Title.

Interests

Travel, and outdoor adventure I am new to the East Coast and am very excited to visit this side of the US

Timeline

Corrections Officer

Washington State Department of Corrections
11.2009 - 11.2024

Sales Representative

Chicago Title

Realtor

ERA Northwest Properties

Mortgage Banker

Venture Bank

High School Diploma -

Woodrow Wilson High School

No Degree - Emergency Medical Technician

Tacoma Community College

No Degree - Real Estate Agent

Real Estate Licensing School

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Michawn Hartwell