Michayila Lafontant
Calvary Chapel The Grill
Coconut Creek,FL
8
years of professional experience
Energetic restaurant worker proficient in greeting guests, maintaining entryways and keeping server loads balanced for maximum efficiency. Effectively collect reservations, plan events and monitor daily dining staff performance. Team-oriented and efficiency-driven with superior work ethic and multitasking abilities. Hotel dining and catering professional well-versed in guest services and food and beverage operations. Experienced in large-scale events, as well as intimate gourmet dining and afternoon tea services. Successful at building relationships with customers to increase likelihood of repeat business.
Work History
Server Hostess
7 Years 9 Months- Cultivated positive guest relations by managing information and orchestrating speedy seatings
- Took reservations by phone and walk-in, keeping scheduling demands and kitchen output in time to avoid overbooking
- Kept register accurate through correct billing, payment processing and cash management practices
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers
- Collaborated with kitchen team to support order preparation, manage efficient deliveries and minimize customer service issues by verifying meals
Education
High School Diploma
Associate of Arts - Biology
Skills
Cast and crew supervision
Opening and closing procedures
Communication skills
Customer service
Hospitality service expertise
Affiliations
- Member, Broward College Library, 2018-2019
- Member, Humane Society, 2018-2019
Timeline
Server Hostess
Calvary Chapel The Grill
01.2019 - CurrentRead More
Palm Beach State College
Associate of Arts from Biology
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Monarch High School
High School Diploma
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