Michayla Cull
Debary,FL
Summary
Dynamic office administrator known for strong communication and time management skills. Experienced in coordinating schedules and improving customer relations. Eager to contribute to a collaborative team environment and drive impactful results.
Overview
11
11
years of professional experience
Work History
Office Administrator
RoofPRO
Debary, Fl
05.2024 - Current
- Processed incoming calls, emails, and inquiries professionally.
- Coordinated schedules and appointments for team members and clients.
- Maintained accurate records of customer interactions and transactions.
- Implemented filing systems to organize documents and improve accessibility.
- Collaborated with vendors to ensure timely delivery of office materials.
- Supported team members with administrative tasks as needed.
- Performed clerical duties such as photocopying, faxing and scanning documents.
- Interacted professionally with customers and inside personnel, answering questions and responding to phone and email inquiries.
- Processed invoices on a timely basis according to established procedures.
- Replenished office supplies, placing new orders for restocking to maintain inventory.
- Greeted visitors warmly upon arrival at the office premises.
Server
Hollerbach's Willow Tree Cafe
Sanford, Fl
11.2022 - 04.2024
- Provided excellent customer service in a fast-paced dining environment.
- Managed table assignments and ensured timely food and drink delivery.
- Assisted in training new staff on cafe procedures and menu items.
- Maintained cleanliness and organization of dining area throughout shifts.
- Processed customer payments accurately using point-of-sale systems.
- Engaged with guests to create a welcoming atmosphere at the cafe.
- Handled customer complaints professionally to ensure satisfaction during visits.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Provided exceptional service to high volume of daily customers.
- Took orders from customers accurately and in a timely manner.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Operated POS terminals to input orders, split bills, and calculate totals.
Nanny
At Home Daycare
Sanford, FL
03.2020 - 10.2021
- Supervised daily activities and ensured safety of children in care.
- Planned and organized age-appropriate educational and recreational activities.
- Prepared nutritious meals and snacks while accommodating dietary restrictions.
- Communicated regularly with parents regarding children's progress and needs.
- Maintained a clean and safe environment for children to play and learn.
- Implemented behavior management strategies to foster positive interactions among peers.
- Performed light housekeeping duties related to childcare such as laundry or meal preparation.
- Created an atmosphere of trust between myself and both the family and the kids I cared for.
- Followed routines to foster stability and structure in children's lives during parental absences.
- Participated in hands-on learning activities with children incorporating art.
Server/Head Bartender
Cheddars Stratch Kitchen
Sanford, FL
09.2014 - 02.2020
- Greeted guests and provided menus.
- Promoted desserts, appetizers, and specialty drinks to optimize sales.
- Trained new employees on restaurant procedures and plating techniques.
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
- Took reservations and to-go orders to streamline process for both customer and restaurant.
- Managed bar inventory and ensured timely stock replenishment.
- Maintained cleanliness and organization of the bar area.
- Monitored cash register transactions throughout the shift to ensure accuracy of sales data.
- Ensured that all liquor laws were followed during service hours.
- Inspected beverage quality regularly to ensure freshness.
Education
Some College (No Degree) - Nursing
Seminole State College of Florida
Sanford, FLSkills
- Customer service
- Invoice processing
- Time management
- Office organization
- Problem solving
- File organization
- Inbound phone call handling
- Scheduling appointments
- Customer engagement
References
References available upon request.
Timeline
Office Administrator
RoofPRO
05.2024 - Current
Server
Hollerbach's Willow Tree Cafe
11.2022 - 04.2024
Nanny
At Home Daycare
03.2020 - 10.2021
Server/Head Bartender
Cheddars Stratch Kitchen
09.2014 - 02.2020
Some College (No Degree) - Nursing
Seminole State College of Florida