Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Michayla Shaw

Valdosta,GA

Summary

Dedicated and results-driven customer service and administrative professional with 7+ years of experience delivering exceptional support in healthcare, telecommunications, and property management. Proven ability to exceed productivity goals, troubleshoot complex issues, and build strong customer relationships. Skilled at managing multiple priorities with accuracy and efficiency, while maintaining a high level of professionalism. Quick learner who thrives in fast-paced environments and contributes positively to team success.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Medbank Technician

Partnership Health Center
06.2020 - Current
  • Coordinate prescription ordering, refills, and delivery for patients, ensuring timely and accurate distribution.
  • Maintain organized medication inventory to support seamless daily operations.
  • Complete and process patient enrollment forms with attention to confidentiality and compliance standards.

Pharmacy Technician

Pruitt Health
02.2020 - Current
  • Accurately fill prescriptions, prepare pill trays, and manage labeling for efficient pharmacy workflow.
  • Monitor and maintain inventory levels, reducing medication shortages and delays.
  • Support pharmacists in daily operations, ensuring compliance with safety and regulatory standards.

Customer Service Representative

Mediacom Communications Corporation
12.2014 - Current
  • Manage customer accounts, resolve inquiries, and troubleshoot technical issues with professionalism.
  • Consistently meet performance targets, handling 100+ inbound and outbound calls daily.

Property Manager

IMC Valdosta
  • Managed operations for two apartment communities, including leasing, rent collection, and tenant relations.
  • Conducted property inspections and coordinated maintenance for optimal resident satisfaction.
  • Hosted community events to promote engagement and retention.

Education

Associate Degree - Psychology

Georgia Military College
Valdosta, GA

Skills

  • Customer Engagement: Conflict resolution, account management, appointment scheduling, loyalty building
  • Administrative Expertise: Data entry, inventory control, billing, documentation, record management
  • Technical Skills: Call center systems, pharmacy management software, Microsoft Office Suite
  • Operational Efficiency: Process improvement, team coordination, scheduling, compliance adherence
  • Payment collection
  • Property inspections
  • Customer service-focused
  • Rent collection
  • Lease renewals
  • Exceptional oral and written communication skills
  • Tenant relations
  • Staff management
  • Property tours and inspections
  • Leasing and sales

Certification

  • Licensed Pharmacy Technician – State of Georgia
  • Pharmacy Technician Certification

Timeline

Medbank Technician

Partnership Health Center
06.2020 - Current

Pharmacy Technician

Pruitt Health
02.2020 - Current

Customer Service Representative

Mediacom Communications Corporation
12.2014 - Current

Property Manager

IMC Valdosta

Associate Degree - Psychology

Georgia Military College

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