Michayla Kleynenberg
Greenville,SC
Summary
Customer-oriented professional passionate about executing exceptional experiences that achieve established goals. Strong communicator and negotiator able to foster memorable relationships with clients. Decisive yet approachable in leadership and service roles.
Overview
10
10
years of professional experience
Work History
Real Estate Paralegal
McDonnell & Associates Law Firm
09.2021 - 12.2022
- Review real estate purchase agreements and open files in company software
- Communicate with buyers, sellers, real estate agents, lenders and other parties associated with transaction
- Assist in preparing closing documents for real estate closing
- Plan and coordinate client events
- Obtain necessary documentation and information from all participating parties in transaction.
Property Tax Specialist
Greenville County Auditor's Office
09.2020 - 09.2021
- Performs a variety of administrative and property tax accounting activities and functions
- Records and processes financial tax and related data
- Resolves property tax issues by researching and analyzing property tax information
- Exercises good customer service techniques, such as listening, effective communications and problem solving.
Customer Service Supervisor
Lexington County Auditor's Office
09.2019 - 09.2020
- Oversee and assess customer service staff activities, providing regular performance-related feedback
- Manage daily operations of customer service staff
- Identify opportunities for operational improvement and implement solutions
- Optimize personnel coverage, preparing work schedules based on staff availability and forecasted demand.
Assistant Event Coordinator
Keep The Midlands Beautiful
06.2013 - 12.2019
- Developed decor, theme and ambiance for events.
- Attracted new sponsors and maintained pre-existing sponsorships through excellent word-of-mouth marketing.
- Organized annual gala and golf outing for partners.
Flight Attendant
American Airlines
09.2018 - 09.2019
- Ensured safety and comfort of customers onboard aircraft.
- Verified aircraft and passenger compliance with policies, regulations, and safety guidance.
- Resolved passenger conflicts and medical emergencies during flights.
- Facilitated communication between flight deck and cabin crew prior to and during flights to promote smooth operations.
Customer Service Representative
Lexington County Auditor's Office
01.2018 - 09.2018
- Exercise good customer service techniques, such as listening, effective communication and problem solving
- Assist property coordinators in assessment reports
- Resolves property tax issues by researching property tax laws and information.
Server
Macaroni Grill
01.2016 - 01.2018
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
Office Manager
Topaz By The Lake Spa
01.2014 - 01.2016
- Apply customer/guest feedback to service improvement efforts
- Requisition necessary supplies, equipment, or services
- Led social media marketing campaign
- Generated promotions to attract clientele.
- Maintained computer and physical filing systems.
- Created, maintained and updated filing systems for paper and electronic documents.
- Updated reports, managed accounts, and generated reports for company database.
Retail Manager
ZH Retail
06.2013 - 10.2014
- Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
- Controlled store inventory and reviewed cash handling and operations reports.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
Education
Marketplace Marketing
CFNI
Dallas, TXHigh School Diploma -
Chapin High School
Chapin, SCSkills
- Client Support
- Customer Accounts Management
- Administrative Support
- Client Intakes
- Deadline Monitoring
- Event Preparation
Timeline
Real Estate Paralegal
McDonnell & Associates Law Firm
09.2021 - 12.2022
Property Tax Specialist
Greenville County Auditor's Office
09.2020 - 09.2021
Customer Service Supervisor
Lexington County Auditor's Office
09.2019 - 09.2020
Flight Attendant
American Airlines
09.2018 - 09.2019
Customer Service Representative
Lexington County Auditor's Office
01.2018 - 09.2018
Server
Macaroni Grill
01.2016 - 01.2018
Office Manager
Topaz By The Lake Spa
01.2014 - 01.2016
Assistant Event Coordinator
Keep The Midlands Beautiful
06.2013 - 12.2019
Retail Manager
ZH Retail
06.2013 - 10.2014
Marketplace Marketing
CFNI
High School Diploma -
Chapin High School
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