Summary
Overview
Work History
Education
Skills
Websites
Timeline
Generic

Miche Foggle

Dallas,TX

Summary

Data-driven professional with expertise in converting raw data into actionable insights, enhancing process efficiency, and minimizing costs. Skilled in advanced SQL, Python, and Power BI, enabling informed strategic business decisions. Proven track record of leveraging data analytics to drive organizational success.

Overview

6
6
years of professional experience

Work History

Customer Service & Data Manager

Benelynk
04.2024 - 12.2024
  • - Leveraged SQL and Excel to analyze team performance metrics, identifying key drivers of inefficiency and informing a targeted coaching strategy that boosted productivity by 20%.
  • - Designed and deployed an interactive Power BI dashboard to automate workflow tracking, providing real-time visibility into processing stages and reducing average application handling time by 5%.
  • - Executed deep-dive data audits on escalated cases, developing a validation protocol that resolved 95% of issues with 98% data accuracy.
  • - Synthesized complex KPI data into executive-level reports and presentations, directly influencing strategy and driving a 15% increase in customer satisfaction (CSAT) scores.
  • Remote

Coordinator of Member Engagement & Reporting

Evolent Health
10.2022 - 03.2024
  • - Managed ETL processes for large-scale member engagement datasets, ensuring data integrity and compliance for all reporting outputs.
  • - Developed a comprehensive Excel-based reporting system to monitor escalation SLAs, contributing to a sustained 95% first-contact resolution rate.
  • - Authored automated onboarding performance reports, pinpointing knowledge gaps and reducing new hire ramp-up time by 20%.
  • - Analyzed support workflow data to identify bottlenecks; proposed and implemented solutions that increased customer satisfaction by 12%.
  • Remote

Fraud Investigator & Data Analyst

Genpact
01.2019 - 09.2022
  • - Conducted advanced analysis of 30+ complex fraud cases weekly by writing SQL queries to detect anomalous patterns within transactional datasets.
  • - Automated the generation of structured AML compliance reports, ensuring 100% adherence to federal standards and saving 5+ hours weekly.
  • - Utilized trend analysis on fraudulent activity data to create predictive markers, preventing an estimated $250K+ in potential financial loss annually.
  • - Collaborated with IT and operations teams to refine data collection for fraud detection algorithms, improving model accuracy by 10%.
  • Remote

Education

Diploma -

Keys High School
Euless, TX
03.2016

Skills

  • Programming & Databases: SQL (Advanced Querying, Joins, CTEs), Python (Pandas, NumPy for data manipulation & analysis)
  • Data Visualization: Power BI (DAX, Dashboard Development), Excel (Advanced PivotTables, Charts, Power Query)
  • Analytical Methods: ETL Processes, Data Cleaning & Validation, Root Cause Analysis, KPI Development, Trend Analysis
  • Tools & Platforms: Zendesk, CRM Systems, Shopify, Amazon Seller Platforms, Slack, Postman

Websites

Timeline

Customer Service & Data Manager

Benelynk
04.2024 - 12.2024

Coordinator of Member Engagement & Reporting

Evolent Health
10.2022 - 03.2024

Fraud Investigator & Data Analyst

Genpact
01.2019 - 09.2022

Diploma -

Keys High School

Similar Profiles

CREATE PROFILE