Louisselle Tatis
Bronx
Summary
Detail-oriented Senior Clerk adept at managing multiple simultaneous tasks with minimal direction. Resilient and organized professional with excellent communication and interpersonal abilities. Liaises with colleagues and builds rapport with customers to maximize satisfaction.
Overview
11
11
years of professional experience
Work History
Senior Clerk
Montefiore Medical
10.2022 - Current
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Completed all tasks in compliance with company policies and procedures.
- Prioritizes assignments and organizes functions to insure effective clerical procedures.
- Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
- Maintained confidentiality of sensitive data to protect customer and business information.
- Scheduled, coordinated and confirmed appointments and meetings.
- Promptly received and forwarded incoming communications, such as phone calls, emails, and letters, to appropriate staff.
- Collected co-payments payments, processed transactions and updated relevant records.
Clerical Level 3
Lincoln Medical Center Hospital
03.2022 - 10.2022
- Bed planning (checking when the patients get discharge and who needs the bed first)
- Checking how many COVID patients have in beds
- Double check with the MAR to see why they close the rooms
- Answering phone direct family members to right unit
- Meetings with the ED
- Assists giving out passes to visitors who has appointments, who doesn’t have an appointment always double check the active pass to see how many went for the day
- Reviewing death certificates (time, cause of death and the doctor’s name)
- Verify medical records through EPIC system
Assistant Office Manager
Dental Oral Surgery
12.2017 - 03.2022
- Place orders for supplies, including medical instruments and medications
- Maintain, verify, and audit medical records through the OMS system
- Recorded expenses and maintained accounting records.
- Transferred and directed phone calls, guests, and mail to correct staff members.
- Conferred with insurance company representatives to expedite payments and resolve filing issues, keeping aging balances low and office finances strong.
- Kept front office clean and well-organized to keep areas presentable for guests and maximize professional appeal.
- Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
Dental Assistant
Dental Oral Surgery
10.2015 - 03.2022
- Assisted dentist with oral surgery and surgery preparation including patient consultation, sterilization, x-rays, and co-pay collections
- Explained surgery and anesthesia to patients prior to surgery
- Input patient information into computer system
- Escorted patients to recovery room, monitored progress, and ensured patients are ready to be released
Top One Medical Billing Internship
One Medical
01.2015 - 12.2016
- Verified accuracy of billing data and revised any errors
- Scanned, sorted, and categorized bills; maintained digital files and folders
- Entered patient information using Medisoft
- Set aside unpaid bills to be investigated
- Trained new employees on multiple medical billing programs and data entry software.
- Submitted patient statements and medical billing to insurance companies.
- Supported patients in setting up payment plans and resolving medical billing disputes.
- Entered procedure codes and diagnosis codes into medical billing software.
- Maintained knowledge of standardized medical billing codes.
- Worked effectively with medical payers such as Medicare, Medicaid, and commercial insurances to obtain timely and accurate payments.
- Completed daily assessments and documented information in electronic medical records.
- Interviewed patients or representatives to obtain and verify medical history prior to being seen by medical professionals.
Education
MBA - Health Administration Management concentrated
Touro Worldwide University
Bachelor of Healthcare Management Administration - Healthcare Management Administration
Metropolitan College of New York
Associates of Occupational Studies - Medical Office Technology
Long Island Business Institute
Skills
- Bilingual communication skills
- Microsoft word and PowerPoint
- Effective verbal communication
- Strong customer service abilities
- Skilled in prioritizing concurrent responsibilities
- Efficient and Detail-oriented data management
- Epic software skills
- Office management
- Goal-oriented planning
Timeline
Senior Clerk
Montefiore Medical
10.2022 - Current
Clerical Level 3
Lincoln Medical Center Hospital
03.2022 - 10.2022
Assistant Office Manager
Dental Oral Surgery
12.2017 - 03.2022
Dental Assistant
Dental Oral Surgery
10.2015 - 03.2022
Top One Medical Billing Internship
One Medical
01.2015 - 12.2016
Bachelor of Healthcare Management Administration - Healthcare Management Administration
Metropolitan College of New York
Associates of Occupational Studies - Medical Office Technology
Long Island Business Institute
MBA - Health Administration Management concentrated
Touro Worldwide University
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