Micheal Alexander
Summary
Dedicated, hard working, professional adept at driving guest satisfaction and promoting compliance with casino security measures. Proven history of assessing slot machine functionality and resolving issues. Actively pursuing Operations Manager opportunity to apply excellent knowledge of casino floor and cash cage functions.
Overview
13
13
years of professional experience
Work History
Soft Count Team Member
Newcastle Casino
08.2023 - Current
- Input financial data and produced reports using BPS and Casino Insight.
- Hand or machine-counted large cash values.
- Supported guest satisfaction and loyalty through prompt customer service.
- Worked well in a team setting, providing support and guidance.
- Worked effectively in fast-paced environments.
- Excellent communication skills, both verbal and written.
Operations Supervisor
Newcastle Travel Gaming
09.2021 - 07.2023
- Evaluated team member performance and productivity, provided feedback and implemented corrective actions.
- Motivated and trained employees to maximize team productivity.
- Managed internal operational standards and productivity targets.
- Enforced regulatory and company policy compliance to improve workplace and employee safety and readiness.
- Encouraged and promoted ideas aligned to business needs and benefits.
- Assisted customers with questions and problems to build brand loyalty and cultivate lasting business relationships.
Cage Cashier
Newcastle Travel Gaming
05.2019 - 09.2021
- Processed various cash transactions and answered gaming customer questions.
- Quickly and accurately counted drawers at start and end of each shift.
- Enforced company standard operating procedures, gaming regulations and Title 31 compliance.
- Counted and recorded assigned funds and made exchanges of funds throughout shift.
- Secured casino funds not in use after balancing cash drawer.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
Soft Count Team Member
Newcastle Travel Gaming
01.2018 - 05.2019
- Input financial data and produced reports using BPS and Casino Insight.
- Hand or machine-counted large cash values.
- Supported guest satisfaction and loyalty through prompt customer service.
- Counted cash and casino chips to accurately reconcile transaction reports.
- Complied with casino policies and protocols to maintain transaction accuracy, efficiency and security.
- Worked effectively in fast-paced environments.
- Worked well in a team setting, providing support and guidance.
- Excellent communication skills, both verbal and written.
Taxi Cab Driver
OKC Green Taxi
09.2017 - 01.2018
- Calculated rides costs, received money, and returned change.
- Arrived on time to customer appointments.
- Waited for passengers at designated high-volume locations such as airports and popular nightlife spots.
- Provided mobility to assistance to disabled passengers.
Automotive Service Technician
Hibdon Tires Plus
05.2016 - 09.2017
- Inspected and tested vehicles and completed preventive maintenance such as engine tune-ups, oil changes, tire rotations, wheel balancing, and filter replacement.
- Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
- Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
- Serviced vehicles according to OEM recommended maintenance schedules for oil changes, engine tune-ups and fluid changes.
Assistant Store Manager
Taco Bueno
04.2015 - 09.2016
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Rotated merchandise and displays to feature new products and promotions.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
Automotive Service Technician
Metro Ford Of OKC
03.2014 - 04.2015
- Inspected and tested vehicles and completed preventive maintenance such as engine tune-ups, oil changes, tire rotations, wheel balancing, and filter replacement.
- Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
- Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
- Serviced vehicles according to OEM recommended maintenance schedules for oil changes, engine tune-ups and fluid changes.
Service Manager
Hibdon Tires Plus
01.2013 - 03.2014
- Resolved customer complaints in professional and timely manner.
- Hired, trained and supervised team of service staff members to meet business goals.
- Developed and maintained positive relationships with customers to build rapport and trust.
- Met with customers to discuss service needs and offer available solutions.
Store Manager
Taco Mayo
10.2010 - 12.2012
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Assisted with hiring, training and mentoring new staff members.
- Approved regular payroll submissions for employees.
Education
Automotive Service Technician - Automotive Mechanics
ATI Career Training Center - Oklahoma City
Oklahoma City, OK11.2012
GED -
Talking Leaves Job Corps
Tahlequah, OK10.2006
CNA - Medical
Talking Leaves Job Corps
Tahlequah, OK10.2006
Skills
- Problem-solving abilities
- Strategic planning
- Strong work ethic
- Equipment operation
- Project Management
- Customer Relations
- Compliance Management
- Staff Supervision
- Operations Management
- Financial Control Administration
- Currency Counting
- Records Maintenance
- Transaction Accuracy
Timeline
Soft Count Team Member
Newcastle Casino
08.2023 - Current
Operations Supervisor
Newcastle Travel Gaming
09.2021 - 07.2023
Cage Cashier
Newcastle Travel Gaming
05.2019 - 09.2021
Soft Count Team Member
Newcastle Travel Gaming
01.2018 - 05.2019
Taxi Cab Driver
OKC Green Taxi
09.2017 - 01.2018
Automotive Service Technician
Hibdon Tires Plus
05.2016 - 09.2017
Assistant Store Manager
Taco Bueno
04.2015 - 09.2016
Automotive Service Technician
Metro Ford Of OKC
03.2014 - 04.2015
Service Manager
Hibdon Tires Plus
01.2013 - 03.2014
Store Manager
Taco Mayo
10.2010 - 12.2012
Automotive Service Technician - Automotive Mechanics
ATI Career Training Center - Oklahoma City
GED -
Talking Leaves Job Corps
CNA - Medical
Talking Leaves Job Corps
Similar Profiles
Sharicka Maria McCoySharicka Maria McCoy
Vault at Newcastle CasinoVault at Newcastle Casino
Christy PottsChristy Potts
Player's Services Representative at Newcastle CasinoPlayer's Services Representative at Newcastle Casino
Michelle HallMichelle Hall
Facility Service Associate at Newcastle CasinoFacility Service Associate at Newcastle Casino