Summary
Overview
Work History
Education
Skills
Volunteer Experience
Timeline
Generic

Micheal Angel

Las Vegas,NV

Summary

To give optimal, precise and excellent customer service while managing a team to achieve service benchmarks Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Overview

23
23
years of professional experience

Work History

Supervisor

Best Agency
01.2024 - Current
  • Oversaw daily operations, ensuring adherence to safety protocols and quality standards.
  • Trained and mentored staff, fostering a collaborative team environment.
  • Implemented process improvements that enhanced operational efficiency and reduced downtime.
  • Conducted performance evaluations, providing constructive feedback to drive employee development.
  • Coordinated scheduling and resource allocation to optimize workflow and productivity.
  • Managed inventory control systems, ensuring accurate stock levels and timely replenishment.
  • Resolved customer inquiries and complaints, enhancing overall satisfaction rates.
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
  • Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
  • Conducted thorough employee evaluations to identify areas for growth and development, leading to more skilled workforce.
  • Collected, arranged, and input information into database system.
  • Educated staff on organizational mission and goals to help employees achieve success.

Manager

Rio Hotel And Casino
01.2019 - 01.2024
  • Access casino floor volume and ensure guests are receiving beverage service in timely manner according to performance metrics Lead-pre shift meeting to discuss notes and directives from Program Manager, Rio Management and Best Agency corporate, modifications to schedule and service data reporting
  • Verify all shift team members have clocked in/out on correct time sheets
  • Make sure all breaks are on time
  • Paperwork includes but not limited to time sheets, maintain logs, and discipline forms, and workers compensation documents, incident reports are
  • Use of InfoGenesis, and POS systems
  • Conduct “spotlights'' assessments of employees to ensure program standards are being upheld, while coaching team members accordingly
  • Training new team members for Supervisors, Bevertainers, and Pool Servers Assisting food and beverage with scheduling, helping in their different outlets on the hotel and property, (ex All American Bar & Grill Hash House a Go Go. Performs all functions in accordance with applicable Federal and other laws and gaming regulations and Caesars Entertainment policies and procedures
  • Working closely with Security to maintain safe environment for guests who are intoxicated, and visiting to ensure their safety whether it's from themselves or surrounding influences
  • Maintain hazards and thefts that may occur at any given time.
  • Reduced operational costs through streamlined processes and innovative solutions in rig operations.
  • Increased safety performance by enforcing strict adherence to safety protocols and conducting regular safety drills.
  • Mentored junior staff members in operations, fostering a culture of continuous learning and professional growth.

Security

Notoriety Comedy club
01.2020 - 01.2023
  • Maintained entry of guests for venue of 21 and over also to show family to family side of Venue
  • Made sure all guests followed policies and procedures of Bar and comedy club to magic shows to private venues
  • Assisted crowd control, intoxicated guests, rude guests, vagrant's to ensure safety of venue's and themselves.

Rio - Bevertainment Supervisor

01.2018 - 01.2019
  • Supervisor duties included assessing revolving casino floor of guests and servers
  • Always making sure to give best customer service whether its informing guests of different shows and restaurants and gaming options to making sure guests comply with casino policies and procedures and new gaming regulations; consistently monitoring and adjusting deliverables of beverage products throughout casino inventory coolers; effectively communicating to servers section modifications, breaks and performance notes on daily basis; routinely checking in with Slot attendants, Slot techs, Pit bosses, Table games, Front desk, Caesars rewards, Voodoo, Chippendales, bartenders, Chefs, Security, and Beverage for updates that may impact operation.
  • Daily duties also include making and sending out daily casino schedules for casino, updating payroll, ensuring proper documentation is completed, including but not limited to, DMRs, notes for other managers and supervisors, spotlights, worker’s compensation forms, disciplinary forms, emails and finding replacements for open shifts and/or call outs.

Fashion show mall – TECH (MULTI-PURPOSE)

Best Agency
01.2017 - 01.2018
  • Set up of fashion shows with lighting stage props on floor, in grid and throughout property; ensuring stage is operating properly from emergency stops to its resetting stage; ensuring proper lighting and audio is working throughout stage and proximity areas; checking to make sure all monitors and correct signs are working properly throughout property; following proper safety protocol whenever stage box and runway are automated.
  • Trained junior technicians on equipment maintenance protocols and safety standards.
  • Diagnosed technical issues and implemented effective solutions to enhance performance.

Nurse

Pershing county hospital
01.2003 - 01.2005
  • Nursing assistant in Nursing Home and in ER
  • Daily tasks would include taking care of 15-20 patience for overall health and wellness which would include maintaining patients’ daily hygiene, eating cycles, bathing regimen, medication consumption, exercise and mental health; taking calls in emergency room.
  • Traumas, car accidents and broken bones; keeping logs on assigned patients.

Education

Some College (No Degree) - Massage Therapy

Everest College

Nursing License -

Pershing county hospital
01.2003

Skills

  • Safety Management
  • Crew Supervision
  • Preventive Maintenance
  • Safety and Compliance Oversight
  • Hazard Identification and Mitigation
  • Personnel Supervision and Training
  • Emergency Response Planning
  • Computer and Software Literacy
  • Customer Service
  • Onboarding and Orientation
  • Problem Resolution
  • Negotiation and Conflict Resolution

Volunteer Experience

SEMA, Mint 400, Barrett Jackson and NFR, 2012-2018, Mixed Martial Arts, Attention to detail

Timeline

Supervisor

Best Agency
01.2024 - Current

Security

Notoriety Comedy club
01.2020 - 01.2023

Manager

Rio Hotel And Casino
01.2019 - 01.2024

Rio - Bevertainment Supervisor

01.2018 - 01.2019

Fashion show mall – TECH (MULTI-PURPOSE)

Best Agency
01.2017 - 01.2018

Nurse

Pershing county hospital
01.2003 - 01.2005

Some College (No Degree) - Massage Therapy

Everest College

Nursing License -

Pershing county hospital

Similar Profiles

CREATE PROFILE
Micheal Angel