Micheal Angel
Las Vegas,NV
Summary
To give optimal, precise and excellent customer service while managing a team to achieve service benchmarks Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
21
21
years of professional experience
Work History
Rio-Manager
Rio Hotel And Casino
01.2019 - Current
- Access the casino floor volume and ensure guests are receiving beverage service in a timely manner according to the performance metrics Lead-pre shift meeting to discuss notes and directives from the Program Manager, Rio Management and Best Agency corporate, modifications to the schedule and service data reporting
- Verify all shift team members have clocked in/out on the correct time sheets
- Make sure all breaks are on time
- Paperwork includes but not limited to time sheets, maintain logs, and discipline forms, and workers compensation documents, incident reports are
- Use of Infogenesis, and POS systems
- Conduct “spotlights'' assessments of employees to ensure the program standards are being upheld, while coaching the team members accordingly
- Training new team members for Supervisors, Bevertainers, and Pool Servers Assisting food and beverage with scheduling, helping in their different outlets on the hotel and property, (ex All American Bar & Grill Hash House a Go Go.Performs all functions in accordance with applicable Federal and other laws and gaming regulations and Caesars Entertainment policies and procedures
- Working closely with Security to maintain a safe environment for guests who are intoxicated, and visiting to ensure their safety whether it's from themselves our surrounding influences
- Maintain hazards and thefts that may occur at any given time.
- Reduced operational costs through streamlined processes and innovative solutions in rig operations.
- Increased safety performance by enforcing strict adherence to safety protocols and conducting regular safety drills.
- Mentored junior staff members in operations, fostering a culture of continuous learning and professional growth.
Security
Notoriety Comedy club
01.2020 - 01.2023
- Maintained the entry of guests for the venue of the 21 and over also to the family side of the Venue
- Made sure all guests followed policies and procedures of the Bar and comedy club to the magic shows to private venues
- Assisted crowd control, intoxicated guests, rude guests, vegrants to ensure the safety of the venue and themselves.
Rio - Bevertainment Supervisor
01.2018 - 01.2019
- Supervisor duties included assessing the revolving casino floor of guests and servers
- Always making sure to give the best customer service whether its informing guests of the different shows and restaurants and gaming options to making sure guests comply with casino policies and procedures and new gaming regulations; consistently monitoring and adjusting deliverables of beverage products throughout the casino inventory coolers; effectively communicating to the servers section modifications, breaks and performance notes on a daily basis; routinely checking in with Slot attendants, Slot techs, Pit bosses, Table games, Front desk, Caesars rewards, Voodoo, Chippendales, bartenders, Chefs, Security, and Beverage for updates that may impact the operation
- Daily duties also include making and sending out daily casino schedules for the casino, updating payroll, ensuring proper documentation is completed, including but not limited to, DMRs, notes for the other managers and supervisors, spotlights, worker’s compensation forms, disciplinary forms, emails and finding replacements for open shifts and/or call outs.
Fashion show mall – TECH (MULTI-PURPOSE)
01.2017 - 01.2018
- Set up of fashion shows with lighting stage props on the floor, in the grid and throughout the property; ensuring the stage is operating properly from emergency stops to its resting the stage; ensuring the proper lighting and audio is working throughout the stage and proximity areas; checking to make sure all the monitors and correct signs are working properly throughout the property; following the proper safety protocol whenever the stage box and runway are automated.
Nurse
Pershing county hospital
01.2003 - 01.2005
- Nursing assistant in the Nursing Home and in the ER
- Daily tasks would include taking care of 15-20 patience for overall health and wellness which would include maintaining patients’ daily hygiene, eating cycles, bathing regimen, medication consumption, exercise and mental health; taking calls in the emergency room i.e
- Traumas, car accidents and broken bones; keeping a log on assigned patients.
Education
associates in Massage therapy -
Everest College
01.2012
Nursing License -
Pershing county hospital
01.2003
Skills
- Safety Management
- Crew Supervision
- Preventive Maintenance
- Safety and Compliance Oversight
- Hazard Identification and Mitigation
- Personnel Supervision and Training
- Emergency Response Planning
- Computer and Software Literacy
- Customer Service
- Onboarding and Orientation
- Problem Resolution
- Negotiation and Conflict Resolution
Volunteer Experience
SEMA, Mint 400, Barrett Jackson and NFR, 2012-2018, Mixed Martial Arts, Attention to detail
Timeline
Security
Notoriety Comedy club
01.2020 - 01.2023
Rio-Manager
Rio Hotel And Casino
01.2019 - Current
Rio - Bevertainment Supervisor
01.2018 - 01.2019
Fashion show mall – TECH (MULTI-PURPOSE)
01.2017 - 01.2018
Nurse
Pershing county hospital
01.2003 - 01.2005
associates in Massage therapy -
Everest College
Nursing License -
Pershing county hospital
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