Experienced Residential Operations Professional skilled in facility administration, staff leadership, and program coordination. Excels in overseeing daily operations, developing teams, and ensuring compliance with organizational policies and regulations. Committed to operational efficiency and quality service delivery while fostering safe, structured environments and enhancing resident support.
Work History
Direct Support Professional
2 Years 7 Months
comfort care home | Los Angeles, California | 02.2017 - 09.2019
Facilitated daily living activities and personal care in residential setting to enhance client well-being.
Assisted individuals with meal preparation, hygiene, and household routines to promote independence and dignity.
Monitored client safety and documented behavior or condition changes to ensure timely interventions.
Used calm communication and patience to de-escalate difficult situations.
House Manager
1 Year 9 Months
Total care | Los Angeles, California | 09.2020 - 06.2022
Established standards for cleanliness, hygiene, and orderliness throughout the house.
Maintained clean, orderly spaces through regular checks and task follow-up.
Organized and maintained household inventory records, including supplies and equipment.
Managed staff payrolls, benefits, and other administrative duties related to personnel needs.
Provided assistance communicating, typing correspondence or obtaining information.
Residential Program Supervisor
7 Months
Jubilee group homes | Orange, California | 12.2023 - 07.2024
Created and executed individual service plans for residents, aligning with agency policies and enhancing resident outcomes.
Managed medication administration processes including ordering medications, verifying doses administered by staff members and ensuring compliance with state regulations.
Documented resident activities and tracked progress towards goals to ensure continuity of care.
Coached staff on positive reinforcement strategies to effectively manage challenging behaviors.
Assistant Administrator
1 Year 7 Months
pallative group home | Los Angeles, California | 11.2024 - 06.2026
Monitored supply requests, vendor orders, and inventory for palliative group home needs.
Prepared reports, correspondence, and administrative forms for leadership review.
Trained new support staff on office procedures and resident record standards.
Resolved scheduling conflicts and service issues within palliative group home operations.
Created reports using MS Office Suite programs.
Provided general administrative support including scheduling appointments, preparing documents, processing invoices and organizing meetings.