Micheal Butler
Pinetops,North Carolina
Summary
- CAREER OBJECTIVE
- Dedicated professional with proven performance in management, leadership and communication. Detail-oriented in problem-solving and planning. Ready to make an immediate contribution to your organization.
Overview
6
6
years of professional experience
Work History
Store Team Lead
Popshelf
02.2023 - Current
- Enhanced customer satisfaction by providing exceptional service and addressing concerns promptly.
- Analyzed sales data to identify trends and inform decision-making processes geared toward maximizing profits.
- Coordinated staff scheduling, balancing business needs with employee preferences to maintain morale and productivity.
- Boosted sales performance with targeted marketing initiatives and attractive merchandise displays.
- Set clear expectations for individual roles and responsibilities in order to achieve overall goals.
- Trained new team members, fostering a positive work environment and promoting teamwork.
TEAM LEADER
Target
08.2020 - 02.2023
- Conducted performance reviews to measure employee growth and skills
- Resolved problems and escalated high-level issues to supervisor within established timeframes
- Delegated tasks to team members according to project requirements and employee strengths
- Suggested changes to standard operational and working practices, providing leadership needed to develop and implement continuous improvements
- Communicated work goals and deadlines to employees to increase productivity and meet project benchmarks
- Conducted and oversaw contingency plan integration and operations
- Revised and developed business plans to emphasize product line, pricing and inventory factors
- Provided performance feedback and coaching to employees
- Assisted in recruiting process, hiring and retaining top talent
- Participated in floor sets and plan-o-grams to drive on-time execution within allowable hours
- Used proven techniques and strategies for customer engagement, resulting in increased sales
- Achieved average dollar sale and items per customer metrics to meet company expectations
- Promoted and adhered to loss prevention practices and policies to minimize shrink
- Prepared staff work schedules and assigned specific duties.
ASSISTANT STORE MANAGER
Hibbett Sports
03.2018 - 10.2020
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
Skills
- Staff Training
- Cash Register Operations
- Onboarding and Orientation
- Evaluating Employee Work
- Coaching and Mentoring
- Issue Resolution
- Work Planning and Prioritization
- Merchandise planning
Timeline
Store Team Lead
Popshelf
02.2023 - Current
TEAM LEADER
Target
08.2020 - 02.2023
ASSISTANT STORE MANAGER
Hibbett Sports
03.2018 - 10.2020