Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Additional Information
Timeline
Generic

Micheal Ellison

New Vienna, Ohio, United States,OH

Summary

Highly efficient Clerk well established in fast-paced and challenging environments. Eager to learn with aptitude for applying new knowledge with skill and efficiency. Experienced Clerk with exceptional typing and data entry abilities and results-driven nature. Knowledgeable about logging daily information, researching variances and maintaining thorough records. Accuracy-driven, service-oriented and diligent about completing tasks with little supervision. Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision. Professional and knowledgeable office clerk offering several years of experience in administrative support and customer service. Highly efficient planning, problem-solving, and communication skills. Resourceful and experienced worker offering expertise in customer service, travel coordination and file management. Detail-oriented team player with strong organizational skills. Handles multiple projects simultaneously with a high degree of accuracy. Influential Clerk with record of success managing administrative challenges and helping great company succeed. Hands-on professional with capabilities in Team Leadership. Recognized for dynamic work ethic and team player attitude. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals.

Overview

24
24
years of professional experience
1
1
Certification

Work History

Clerk

United States Post Office
02.2016 - 07.2023
  • Increased efficiency by streamlining filing systems and organizing important documents.
  • Improved customer satisfaction by promptly answering inquiries and providing accurate information.
  • Collaborated with team members to complete tasks efficiently and meet deadlines.
  • Enhanced office organization with regular maintenance of files, records, and supplies inventory.
  • Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
  • Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
  • Assisted in financial tasks such as invoicing, budget tracking, and expense report processing for optimal fiscal management.
  • Facilitated communication between departments through prompt forwarding of messages and coordination of inter-departmental meetings.
  • Supported administrative staff with timely completion of daily tasks, ensuring smooth office operations.
  • Contributed to the success of projects by conducting thorough research and compiling relevant information for use by team members.
  • Maintained a professional atmosphere within the office setting through effective communication skills and polished presentation abilities.
  • Managed incoming calls professionally, directing callers to appropriate personnel or taking detailed messages when necessary.
  • Processed mail accurately and efficiently, ensuring that all correspondence was distributed to the correct recipients in a timely manner.
  • Strengthened relationships with vendors by maintaining open lines of communication and addressing concerns promptly.
  • Ensured confidentiality of sensitive documents through proper storage methods and restricted access control implementation.
  • Assisted HR department in recruiting process by reviewing resumes and scheduling interviews leading to an improved talent pool.
  • Trained new clerks on company procedures and software tools effectively contributing to their integration into the team.
  • Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
  • Interacted with customers by phone, email, or in-person to provide information.
  • Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
  • Maintained filing system and organized customer documents for easy retrieval of information.
  • Monitored office supplies and made arrangements for restocking of low-stock items.
  • Drove customer loyalty and consistent sales through friendly service and knowledgeable assistance.
  • Verified transactions, product orders and shipping dates and entered information into databases and reports.
  • Produced high-quality communications for internal and external use.
  • Processed documents and materials to disseminate information to appropriate parties.
  • Routed business correspondence, documents, and messages to correct departments and staff members.
  • Managed calendars and scheduled appointments to maintain smooth flow of operations.
  • Issued invoices and followed up on outstanding payments to remind clients to pay on time.
  • Managed tax drawers, resolved variances and filed company receipts.
  • Input data into spreadsheets and databases.
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
  • Reviewed files, records and other documents to obtain information to respond to requests.
  • Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
  • Promptly received and forwarded incoming communications, such as phone calls, emails and letters, to appropriate staff.
  • Processed incoming and outgoing mail and packages according to established procedures.
  • Monitored and tracked budgets and expenses.
  • Edited documents to keep company materials free of grammar errors.
  • Coordinated and scheduled meetings and appointments.
  • Supported staff on special assignments and ad hoc projects.
  • Assisted with onboarding of new employees.
  • Utilized office management software to record and track customer information.
  • Edited and proofread documents for accuracy and completeness.
  • Compiled and analyzed data to produce reports.
  • Created and maintained detailed records of all office activities.
  • Purchased and maintained office supplies.
  • Informed and supported business leaders through consistent communication and administrative support duties.
  • Managed incoming correspondence to enhance employee performance and reduce time spent on processing and responding.
  • Fostered operational efficiency and compliance with company policies through effective coordination of office activities.

Sales Assistant

Dollar General Store
09.2015 - 02.2016
  • Increased sales by building strong customer relationships and providing excellent service.
  • Boosted store revenue through upselling and cross-selling techniques.
  • Enhanced customer satisfaction with personalized product recommendations based on their needs and preferences.
  • Managed inventory to ensure optimal stock levels, minimizing overstock and out-of-stock situations.
  • Assisted customers in making informed decisions by offering detailed product knowledge and comparisons.
  • Collaborated with team members to achieve a cohesive and efficient store environment.
  • Executed visual merchandising strategies to attract customers and drive sales.
  • Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
  • Processed transactions accurately while maintaining a high level of customer service.
  • Participated in ongoing training to stay updated on current products, promotions, and industry trends.
  • Built rapport with repeat customers, fostering long-term loyalty to the brand.
  • Developed innovative ways to showcase products effectively in-store displays, increasing visibility for less-popular items.
  • Utilized customer feedback to identify areas for improvement within the store''s operations or offerings.
  • Kept up-to-date records of daily sales activities, monitoring progress towards individual goals.
  • Offered exceptional after-sales support by following up with clients on purchases or addressing any concerns promptly.
  • Implemented loss prevention strategies by monitoring suspicious activity closely throughout the day-to-day operations of the store.
  • Trained new hires on company policies, procedures, sales tactics helping them integrate seamlessly into the team.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Assisted customers with prompt and polite support in-person and via telephone.
  • Remained calm and poised in high-stress, dynamic environment to promote service to customers and staff.
  • Established rapport with customers using active listening and interpersonal skills.
  • Used consultative sales techniques to understand customer needs and recommend relevant products and services.
  • Fielded customer questions to share information about products, availability, and pricing.
  • Communicated orders to vendors, scheduling carriers for pickup if needed.
  • Gathered and prepared sales materials in preparation for sales meetings.
  • Collaborated with sales and marketing teams to establish accurate representation of products marketed to customers.
  • Entered, coded and processed vendor invoices and helped track expenses for capitalizations.
  • Facilitated ordering and processing of business cards and nameplates for sales team.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Managed efficient cash register operations.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Created inviting environment for customers by maintaining store organization and cleanliness.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Provided exceptional services and pleasant shopping experiences to retail customers.
  • Developed strong rapport with customers and created positive impression of business.
  • Used in-store system to locate inventory and place special orders for customers.

Salesperson

Rainbow Vacuum
01.2014 - 04.2015
  • Boosted sales by consistently engaging with customers and addressing their needs effectively.
  • Developed relationships with clients for increased loyalty and repeat business.
  • Expanded customer base through targeted prospecting and networking efforts.
  • Implemented effective sales strategies to maximize revenue generation.
  • Exceeded monthly targets by diligently following up on leads and closing deals promptly.
  • Collaborated with team members to reach collective sales goals, fostering a supportive work environment.
  • Enhanced product knowledge by attending training sessions and staying current with industry trends.
  • Provided exceptional customer service, resulting in numerous positive reviews and referrals.
  • Streamlined sales processes to reduce inefficiencies and improve overall productivity.
  • Organized promotional events that showcased products while driving brand awareness and generating leads.
  • Grew market share within the territory by strategically targeting untapped segments of the market.
  • Coached new hires on sales techniques, contributing to their development as successful team members.
  • Increased average transaction value by upselling complementary products or services based on customer needs.
  • Set yearly quotas for individual account executives, implementing attainable benchmarks that motivated the entire team.
  • Spearheaded initiatives to improve internal communication within the sales team, fostering collaboration and sharing best practices.
  • Managed key accounts in order to maintain strong relationships with top-tier clients.
  • Implemented ongoing feedback loops between the sales department and senior leadership in order to facilitate organizational growth opportunities based on real-time results from front-line employees.
  • Worked to build relationships with customers and built potential for additional sales.
  • Engaged customers in social conversations to create pleasant and easy shopping experience.
  • Increased sales and customer satisfaction through personalized servicing.
  • Offered each customer top-notch, personal service to boost sales and customer satisfaction.
  • Listened to clients and introduced solutions to satisfy business and personal needs.
  • Asked open-ended questions to determine needs and assisted customers in selecting appropriate merchandise.
  • Managed customer from initial contact to closing with attention to detail to build loyalty.
  • Improved customer service and telecommunication skills to build lasting relationships.
  • Logged reports, expenses, receipts, and sales in company database.
  • Provided product benefits and advantages and discussed pricing with interested parties.
  • Located merchandise across various stores to address customer needs.
  • Developed and grew leads through repeat business and customer referrals.
  • Networked within community to build and nurture successful relationships with new and long-term customers.
  • Worked with loss prevention in monitoring shopper behavior.
  • Expanded brand and marketing strategies by planning strategic events.
  • Developed and implemented sales strategies to increase profits.
  • Trained and mentored new sales representatives.
  • Retained excellent client satisfaction ratings through outstanding service delivery.
  • Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
  • Used customer insights to develop innovative sales strategies to increase sales.
  • Generated weekly and monthly reports on sales performance to provide recommendations to meet sales goals.
  • Managed customer accounts to secure customer satisfaction and repeat business.
  • Developed and delivered engaging sales presentations to convey product benefits.
  • Negotiated contracts with clients and developed relationships with key personnel.
  • Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
  • Generated new leads through networking and attending industry events.
  • Developed and implemented marketing plans to increase brand awareness and drive sales.
  • Collaborated with cross-functional teams to identify and address customer needs.
  • Utilized CRM software to manage customer accounts and track performance metrics.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
  • Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
  • Built relationships with customers and community to promote long term business growth.
  • Contributed to team objectives in fast-paced environment.
  • Informed customers of promotions to increase sales productivity and volume.
  • Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
  • Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
  • Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
  • Set and achieved company defined sales goals.
  • Selected correct products based on customer needs, product specifications and applicable regulations.
  • Trained new employees on customer service, money handling and organizing strategies.
  • Presented professional image consistent with company's brand values.
  • Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
  • Maintained current knowledge of evolving changes in marketplace.
  • Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
  • Achieved or exceeded company-defined sales quotas.
  • Developed and maintained strong working relationships with professionals within assigned territory.
  • Met with customers to discuss and ascertain needs, tailor solutions and close deals.
  • Stayed current on company offerings and industry trends.
  • Negotiated prices, terms of sales and service agreements.
  • Promoted conversion of casual shoppers into customers through product knowledge and product solutions to meet customer needs.
  • Attended monthly sales meetings and quarterly sales trainings.
  • Contributed to event marketing, sales and brand promotion.
  • Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
  • Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
  • Met existing customers to review current services and expand sales opportunities.
  • Monitored service after sale and implemented quick and effective problem resolutions.
  • Recorded accurate and efficient records in customer database.
  • Developed, maintained and utilized diverse client base.
  • Quoted prices, credit terms and other bid specifications.
  • Drove store revenue by offering customers accessories and related purchases to complete selections.
  • Kept detailed records of daily activities through online customer database.
  • Consulted with businesses to supply accurate product and service information.
  • Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
  • Built diverse and consistent sales portfolio.
  • Generated advertising brochure for vendor use.

Sales Associate

Lebanon Ford
03.2011 - 02.2012
  • Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
  • Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
  • Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
  • Organized in-store promotions and events to increase foot traffic and drive additional sales opportunities.
  • Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
  • Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Provided personalized shopping experiences for repeat customers by remembering their preferences and offering tailored recommendations.
  • Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
  • Utilized cross-selling techniques to introduce customers to complementary products, increasing average transaction size.
  • Conducted regular competitor analysis to stay informed about market trends, adjusting pricing strategies accordingly for optimal results.
  • Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
  • Maximized profitability with strategic upselling techniques during one-on-one interactions with clients at the point of purchase.
  • Streamlined processes within the store''s operations by organizing merchandise layouts for easy access.
  • Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
  • Assisted in the development and implementation of marketing initiatives to promote store events and special promotions.
  • Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Engaged with customers to build rapport and loyalty.
  • Solved customer challenges by offering relevant products and services.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Assessed customer needs and utilized suggestive selling techniques to drive sales.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.
  • Generated new sales leads to achieve and exceed monthly sales goals.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Managed efficient cash register operations.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Created inviting environment for customers by maintaining store organization and cleanliness.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Provided exceptional services and pleasant shopping experiences to retail customers.
  • Developed strong rapport with customers and created positive impression of business.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.
  • Used in-store system to locate inventory and place special orders for customers.
  • Prioritized helping customers over completing other routine tasks in store.
  • Recommended complementary purchases to customers, increasing revenue.
  • Monitored customers for signs of security concerns and escalated issues to management.
  • Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
  • Conducted product demonstrations to highlight features and redirect objections to positive aspects.
  • Wrapped, boxed and weighed bakery department products.

Military Fire Controlman

United States Navy, USN
04.2000 - 11.2008
  • Enhanced firefighting response time by developing and implementing efficient emergency procedures.
  • Reduced equipment malfunctions through regular inspections and maintenance of fire control systems.
  • Improved communication among team members by conducting comprehensive training sessions on radio protocols.
  • Increased safety during operations with thorough risk assessments and contingency planning for various scenarios.
  • Facilitated successful fire drills to ensure crew readiness in the event of an emergency situation.
  • Assisted in the development of standard operating procedures, resulting in more consistent performance across the team.
  • Achieved rapid resolution of technical issues, utilizing extensive knowledge of electronic systems and troubleshooting techniques.
  • Streamlined incident reporting process, enabling faster analysis of response effectiveness and identification of areas for improvement.
  • Enhanced system performance by troubleshooting and repairing electronic equipment.
  • Streamlined processes for increased efficiency through regular maintenance of electronic devices.
  • Collaborated with team members to complete complex projects, ensuring high-quality results.
  • Reduced downtime by proactively identifying potential failures in electronic systems and implementing preventive measures.
  • Boosted company''s reputation for reliability by consistently meeting project deadlines and quality standards.
  • Contributed to the development of new products with innovative ideas and technical expertise.
  • Increased productivity by training junior technicians on best practices and industry standards.
  • Optimized inventory management with thorough documentation of parts usage, minimizing waste and ensuring availability of necessary components.
  • Recognized for outstanding problem-solving skills, resolving complex technical issues efficiently and effectively.
  • Expanded knowledge base through continuous professional development, staying current on industry advancements and trends.
  • Strengthened client relationships by providing exceptional customer service during onsite visits for equipment installations and repairs.
  • Elevated workplace safety by adhering to strict guidelines when working with potentially hazardous materials or tools.
  • Demonstrated versatility in handling a wide range of tasks, from circuit board assembly to network configuration support.
  • Delivered comprehensive reports detailing diagnostic findings, repair actions, and recommendations for future maintenance plans.
  • Ensured seamless operation of communication systems by maintaining fiber optic networks and related hardware components.
  • Aided in cost reduction initiatives through diligent monitoring of equipment conditions, recommending replacements or upgrades as needed.
  • Assisted engineers in designing custom solutions tailored specifically to clients'' needs, resulting in increased business opportunities from satisfied customers.
  • Gained recognition for excellent troubleshooting skills, often called upon to resolve complex issues and restore systems to optimal functionality.
  • Conducted, maintained, tested and repaired Micro and Miniature electronic components, parts, equipment and systems.
  • Recommended changes in circuitry or installation specifications to simplify assembly and maintenance.
  • Reviewed building diagrams and blueprints to determine errors in electronic equipment installations.
  • Fixed circuit boards and wire harness problems using schematics, wiring diagrams, and testing instruments.
  • Troubleshot and resolved equipment failures to reduce operational disruption.
  • Installed and maintained a variety of electrical and electronic components in accordance with approved methods and procedures.
  • Assembled, tested and maintained components and systems for high-performing electronics.
  • Diagnosed and repaired complex faults within target timeframes.
  • Monitored and tested equipment performance to diagnose and resolve problems.
  • Managed reactive repairs and emergency maintenance for varied electronic devices.
  • Reviewed and interpreted service manuals, specifications, wiring diagrams, and blueprints.
  • Calibrated electrical components and systems to optimize performance.
  • Performed acceptance testing and measurements on electronic components and assemblies to verify system compliance.
  • Led preventative maintenance and inspections to limit electrical issues.
  • Used diagnostic and testing processes in collaboration with product engineers to identify, define, and solve development issues.
  • Developed and maintained technical documentation for compliant records.
  • Responded quickly to emergency calls, limiting electrical risk and equipment downtime.
  • Designed and constructed new equipment to meet engineering experiment requirements.
  • Used information in technical diagrams, schematics, and manuals to understand operations and make successful repairs.
  • Modified, maintained, or repaired electronics equipment or systems to achieve proper functioning.
  • Conferred with engineers and designers to investigate and solve failure issues.
  • Evaluated finished assemblies for compliance with standard procedures and design requirements.
  • Trained new system users and employees in classroom type sessions to promote useful system knowledge and operations expertise.
  • Created, aligned, and optimized electrical instrumentation and testing equipment.
  • Completed in-depth performance tests of parts and systems undergoing design optimization in simulated environments.
  • Interpreted test information to resolve design-related problems.
  • Updated hardware and software platforms by implementing automation and efficiency improvements.
  • Attended training committees that wrote training modules for equipment operation and testing.
  • Worked to create safe, low-cost and dependable designs.
  • Revamped systems and upgraded wiring, PLCs and drives to handle changing needs.
  • Reviewed existing electrical engineering criteria to identify necessary revisions, deletions or amendments to outdated material.
  • Estimated numerical length of runs during new service installations.
  • Devised and implemented updates and resolutions for handling risks, maintaining compliance and improving designs.
  • Calculated amounts for designing and testing electrical systems and supplied finished costs to customers.
  • Analyzed interruption reports and outage databases to identify outage trends and determine needed coordination changes.
  • Implemented operational timelines for service shut-offs to be observed.
  • Prepared yearly and technical budgets for electricity projects.
  • Plotted equipment response time and fault range information on graph to determine relay curves.
  • Completed custom automation equipment design to customers' specifications using AutoCad.

Mechanic

West Main Auto
06.1999 - 01.2000
  • Improved vehicle performance by conducting thorough inspections and identifying necessary repairs.
  • Reduced downtime for clients by efficiently completing maintenance tasks and repairs on time.
  • Enhanced customer satisfaction with prompt diagnosis and resolution of complex mechanical issues.
  • Collaborated with team members to complete large-scale projects, ensuring timely completion and high-quality workmanship.
  • Streamlined repair processes by maintaining a well-organized and clean workspace, contributing to increased productivity.
  • Consistently met or exceeded company performance metrics through diligent work ethic and attention to detail in all repair tasks.
  • Expanded knowledge of automotive technology by attending professional development workshops, staying current with industry advancements.
  • Enhanced vehicle longevity through meticulous attention to preventive maintenance tasks such as fluid checks, belt replacements, and battery testing.
  • Implemented tracking systems to monitor parts inventory and transactions to reduce discrepancies.
  • Checked brake systems and determined need of pad replacement, disc turning or other maintenance requirements.
  • Repaired and replaced worn and damaged components.
  • Researched parts availability and pricing to stay on par with competitors and offer best services.
  • Calculated costs of materials and labor to prepair detailed repair estimates.
  • Repaired brake, exhaust, electrical and other systems for domestic automotive brands.
  • Read and followed technical documentation to complete accurate repairs.
  • Tore down, repaired and rebuilt faulty assemblies such as power systems, steering systems and linkages.
  • Explained maintenance and repair needs to customers and offered advice on preventative maintenance.
  • Utilized computerized diagnostic equipment to conduct thorough inspections and determine outcomes.
  • Repaired engine and transmission components to rebuild engine and enhance vitality.
  • Analyzed and located malfunctions in brakes, motors, switches, and control systems.
  • Ordered repair parts quickly to prevent delays in projects and repair work.
  • Inspected and tested vehicles and completed preventive maintenance such as engine tune-ups, oil changes, tire rotations, wheel balancing, and filter replacement.
  • Inspected and tested equipment to locate worn and damaged parts.
  • Disassembled defective parts to make proper repairs.
  • Kept equipment in good working order by following operating instructions, troubleshooting breakdowns, and maintaining supplies.
  • Performed preventative maintenance oil changes and brake jobs to preserve performance and reliability of vehicles.
  • Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
  • Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
  • Replaced damaged, missing, or defective parts with new and refurbished components.
  • Upheld quality control standards for all completed work, ensuring each vehicle left the shop operating at peak performance.
  • Assisted in maintaining a high-functioning service department by taking on additional responsibilities including inventory management and shop maintenance tasks.
  • Maintained a safe working environment at all times by adhering to company guidelines and OSHA regulations, reducing workplace accidents.
  • Provided exceptional service experience for customers during consultations; clearly explaining necessary repairs while building trust through honesty and transparency.
  • Diagnosed electrical problems using advanced diagnostic tools; repaired or replaced faulty wiring harnesses as needed for optimal functionality.
  • Increased tire lifespan by accurately aligning wheels, balancing tires, and performing rotations as needed.
  • Maximized engine efficiency with routine tune-ups, oil changes, and filter replacements.
  • Raised safety standards for vehicles by performing comprehensive brake system repairs and replacements.

Education

Associate of Science - Electronic Techncian

U.S Navy
Great Lakes, IL
12.2002

High School Diploma -

Lynchburg Clay High School
Lynchburg, OH
06.1999

Skills

  • Research
  • Spreadsheet Development
  • Correspondence Writing
  • Bookkeeping
  • File Maintenance
  • Cash Management
  • Administrative Support
  • Relationship Building
  • Mail Processing
  • Technical Skills
  • Mechanical Skills
  • Quality Management
  • Customer Satisfaction
  • Operations Support
  • File and Database Management
  • Equipment Troubleshooting

Accomplishments

  • Supervised team of 14 staff members.
  • Documented and resolved Customer complaints which led to better mail delivery.
  • Supervised team of 30 staff members.
  • Achieved 90% succession rate through effectively helping with 3M.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Resolved product issue through consumer testing.
  • Collaborated with team of 30 in the development of Deck Preservation.

Certification

  • Certified 2M Technician, U.S. Navy - 2003-2008
  • Micro & Miniature Technician, U.S. Navy - 2004-2008
  • CET - Certified Electronics Technician
  • CPSP - Certified Professional Sales Person
  • Maintenance License - 2023

Additional Information

When I was stationed in the Navy I was a Fire Controlman (FC) which is the same as a Electronic Technician (ET). I worked on the Naval Gun Weapon System Mk 54 and the OIC and Bridge Watch stations which show the different types of Radar and Messaging devices such as Hostile tracks and Friendly tracks. I earned my Micro & Miniature Technician status and won several Awards from the Navy The first year I did it i saved the Navy the most money out of all the ships only one team beat me and they were and based. I enjoy working in a team environment but also love working by myself as well.

Timeline

Clerk

United States Post Office
02.2016 - 07.2023

Sales Assistant

Dollar General Store
09.2015 - 02.2016

Salesperson

Rainbow Vacuum
01.2014 - 04.2015

Sales Associate

Lebanon Ford
03.2011 - 02.2012

Military Fire Controlman

United States Navy, USN
04.2000 - 11.2008

Mechanic

West Main Auto
06.1999 - 01.2000

Associate of Science - Electronic Techncian

U.S Navy

High School Diploma -

Lynchburg Clay High School

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