Summary
Overview
Work History
Education
Skills
Timeline
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Micheal Faulkner

Summary

Accomplished leader, adept in operations management and customer relationship management. Enhanced team efficiency and client satisfaction through innovative strategies and critical thinking. Skilled in training and mentoring, achieving significant improvements in productivity and service quality without compromising safety or standards. Experienced with team supervision and project management. Utilizes effective leadership to ensure timely and quality completion of tasks.

Overview

14
14
years of professional experience

Work History

Painter / Manager

Broadway Precision Collision
04.2024 - 01.2025
  • Improved team efficiency by implementing streamlined painting processes and techniques.
  • Coordinated with suppliers to ensure timely delivery of materials, preventing delays in project timelines.
  • Developed customized painting plans for clients, tailoring solutions to meet their specific needs and preferences.
  • Spearheaded innovative initiatives aimed at improving overall crew efficiency without compromising quality or safety standards.
  • Inspected each vehicle during the repair process to make sure it was brought back to pre accident conditions
  • Increased client satisfaction by delivering high-quality painting services within established deadlines.

Insurance Adjuster

NatGen Insurance
04.2023 - 04.2024
  • Collaborated with other departments within the organization to enhance overall efficiency in processing claims and improving client satisfaction levels.
  • Evaluated insurance claims by conducting thorough investigations and analyzing policy coverage.
  • Expedited claim resolution by coordinating with repair professionals to obtain accurate estimates for damages and repairs needed.
  • Conducted thorough property investigations to identify and classify damages for customer claims.
  • Examined claims forms and other records to determine insurance coverage.
  • Reviewed police reports, medical treatment records, and physical property damage to determine extent of liability.

General Manager / Production

Service King
07.2022 - 03.2023
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Developed and implemented strategies to increase sales and profitability.
  • Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
  • Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.

Process Technician

Flex-N-Gate
04.2021 - 07.2022
  • Trained new technicians in proper usage of equipment, safety protocols, and company procedures, ensuring a high level of competence across the team.
  • Supported an environment of safety through thorough knowledge of regulations, best practices, and consistent communication with team members regarding safe work habits.
  • Troubleshot technical issues, implementing solutions to maintain a smooth production process.
  • Contributed to the development of standard operating procedures that improved consistency across shifts and reduced training time for new hires.
  • Monitored all objectives and communicated with various teams regarding performance.
  • Performed preventive maintenance on equipment during scheduled downtime.

Painter / Manager in Charge

Fitzgerald Collision & Repair
06.2020 - 12.2020
  • Painted surfaces using brushes, spray guns, and paint rollers.
  • Prepared surfaces and surrounding areas for painting using sandpaper, tape, and other materials.
  • Painted indoor areas such as hallways, bathrooms, and lobbies.
  • Maintained a clean and organized workspace, minimizing disruptions for clients during projects.
  • Delivered high-quality painting services on time and within budget for a variety of clients.
  • Safely operated lifts, scaffolding, and ladders to complete large-scale jobs efficiently.
  • Managed inventory of supplies and ensured proper maintenance of painting equipment for optimal performance on each job site.
  • Streamlined the painting process with efficient use of tools and equipment, reducing project costs.

Manager / Painter

McNutt Body Shop
09.2010 - 04.2020
  • Maintained a clean and organized workspace at all times, leading by example for team members and ensuring adherence to established workplace protocols.
  • Established lasting relationships with clients through exceptional customer service and follow-up care for completed projects.
  • Achieved consistent high-quality finishes by applying advanced painting techniques and utilizing proper equipment.
  • Performed maintenance tasks on painting equipment regularly to ensure optimal functionality and extend longevity of tools.

Education

High School Diploma -

Byng High School
Byng, OK
05-2006

Skills

  • Leadership and team building
  • Problem resolution
  • Operations management
  • Team player
  • Effective leader
  • Time management
  • Training and coaching
  • Team leadership
  • Staff management
  • Customer relationship management
  • Staff supervision
  • Customer service
  • Critical thinking

Timeline

Painter / Manager

Broadway Precision Collision
04.2024 - 01.2025

Insurance Adjuster

NatGen Insurance
04.2023 - 04.2024

General Manager / Production

Service King
07.2022 - 03.2023

Process Technician

Flex-N-Gate
04.2021 - 07.2022

Painter / Manager in Charge

Fitzgerald Collision & Repair
06.2020 - 12.2020

Manager / Painter

McNutt Body Shop
09.2010 - 04.2020

High School Diploma -

Byng High School

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Micheal Faulkner