Summary
Overview
Work History
Education
Skills
Timeline
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Michael Fletcher

Houston,TX

Summary

Skilled in B2B sales, I implemented effective follow-up strategies that significantly increased client loyalty. Adept at fostering teamwork and conflict resolution, I thrive in fast-paced environments.

Offering solid customer service background and team leadership skills, ready to learn and grow in a new role. Ready to use and develop customer service and organizational skills in desired position role. The last thing I want to say is that I'm currently pursuing NASM Certified Personal Trainer certification, reflecting my dedication to fitness and passion for helping others achieve their health goals. Eager to apply my knowledge and enthusiasm to create a positive impact wherever that might be.

Overview

13
13
years of professional experience

Work History

Customer Service

Hopdoddy
09.2024 - Current
  • Enhanced client retention with exceptional customer service, building strong relationships.
  • Provided exceptional customer service, addressing resident concerns promptly and professionally.
  • Increased client retention through excellent customer service and consistent followups.
  • Assisted residents with luggage and groceries, providing exceptional customer service.
  • Provided friendly, helpful customer service to over Number customers daily.

Production

HEB Grocery Store
08.2022 - Current
  • Monitored food production to verify quality and consistency.
  • Developed and maintained production quality program.
  • Enhanced production efficiency by implementing effective floor management strategies.
  • Documented and reported substandard production.

Parts Manager

Champion Rentals/Herc Rentals
05.2019 - 07.2022
  • Rearranged parts department to better serve changing trends and keep workspaces organized.
  • Managed warranty claims efficiently by working closely with manufacturers to resolve issues promptly while minimizing financial losses to the company.
  • Increased efficiency in the parts department by implementing an improved inventory management system.

Team Leader

Chick-fil-A
02.2017 - 05.2019
  • Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
  • Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
  • Managed conflict resolution among team members, fostering a positive and collaborative work environment.
  • Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
  • Established open and professional relationships with team members to achieve quick resolutions for various issues.

Cashier

Kroger
01.2012 - 05.2014
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.

Education

GED - N/A

Klein High
Spring, TX

Skills

  • Client relations and customer service
  • Dining customer service
  • B2B sales and customer service
  • Customer service mindset

Timeline

Customer Service

Hopdoddy
09.2024 - Current

Production

HEB Grocery Store
08.2022 - Current

Parts Manager

Champion Rentals/Herc Rentals
05.2019 - 07.2022

Team Leader

Chick-fil-A
02.2017 - 05.2019

Cashier

Kroger
01.2012 - 05.2014

GED - N/A

Klein High

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Michael Fletcher