Micheal Fletcher Jr.
Odenton,MD
Summary
Strategic Information Technology Manager skilled in guiding navigation of modern technology. Accustomed to driving efficiency and effectiveness by developing, delivering and supporting strategic plans. Demonstrated skill in translating technical requirements to business solutions. Successful 20-year record of building positive relationships with internal and external stakeholders.
Overview
3
3
Languages
1
1
Certification
12
12
years of professional experience
Work History
IT Manager Trainee
Federal Emergency Management Agency, FEMA
United States
07.2026 - Current
- Led IT infrastructure upgrades, enhancing system reliability and performance across multiple departments.
- Developed strategic IT policies, ensuring compliance with federal regulations and industry standards.
- Managed disaster recovery plans, minimizing downtime during critical incidents and maintaining operational continuity.
- Collaborated with cross-functional teams to implement innovative technology solutions that improved service delivery.
- Mentored junior IT staff, fostering skill development and promoting a culture of continuous improvement within the team.
- Streamlined helpdesk operations, reducing response times and increasing end-user satisfaction levels.
Qualified IT Specialist (Incident Manager)
Federal Emergency Management Agency, FEMA
10.2021 - Current
- Gather requirements of various Cadres, utilize expertise in customer service to work with deployed personnel to configure equipment on-site and remotely, formulate guides and demonstrations as requested and ensure communication and documentation adhered to FEMA policy requirements
- Train, mentor, observe, coach, and review IT Specialists going through qualification process to develop their skills in alignment with FEMA IT Cadre requirements while convening with Supervisory and Managerial staff on developmental benchmarks and progress
- Collaborate with responders, external Cadre Leaders and IT Leadership to ensure mission success
Remote QA Analyst II
Revature
12.2021 - 02.2023
- Develop Single Page Applications using JavaScript ES6, TypeScript, React, ReactNative, NPM
- Conduct and create implementation auditing, execute code contribution for iOS and Android devices using focus to author: Accessibility Compliance, Location Filtering, screen creation, language translation, pre-existing feature enhancements, and analyze test results using JEST for feature refinement
- Collaborate, diagnose, and interpret issues to eliminate bugs and defects as needed to ensure full application functionality with delegation to teams for resolution when identified
Information Technology Manager
Modis Consulting
09.2020 - 07.2021
- Lead point of contact across multiple sites in addition to vendor throughout UMMS infrastructure upgrade project forecasting needs to UMMS leadership through e-briefing correspondence
- Oversee smooth and reliable operation of data center networks, maintaining uptime, security, and efficiency through proactive monitoring and management scheduling equipment imaging practices in alignment with HIPAA compliance
- Duplicate effective results and maintain high levels of customer satisfaction at each location though planning, providing support, and revising infrastructure enhancement process communication to administrative and clinical staff to create effective deployment schedules
Lead Field Support Technician
Desknett
01.2020 - 04.2020
- Train, evaluate, and score local IT resources on Customer Service, documentation practices, incident reporting, and accurate time management
- Ascertain hardware supplier information, implement barcoding asset device reporting system, inventory point-of-sale, WAPs (wireless access points), and critical security infrastructure using itemized spreadsheet for simplified recording and reporting
- Leveraged abilities to support national-chain jewelry stores in the Anne Arundel County business partnership network
Lead Field Support Technician, Tier II
JenCare Neighborhood Medical Centers
01.2017 - 01.2019
- Windows hardware and software SME, AD administrator, SCCM manager, remote support, iOS device manager, Mobile Iron manager, Online Expert LMS Administrator
- Collaborate with C-suite, senior managers, center management staff, medical staff, and IT professionals to achieve project goals while keeping downtimes minimal to initiate projects that enhance security, integrate third-party systems, and boost stakeholder productivity
- Coordinate and manage subcontractor access and schedule maintenance for infrastructure as deemed necessary
- Train local Junior technicians and corporate help-desk on-site and remotely on technical support principles, practices, customer service, ticket management systems, and professionalism
- Research, document, generate reports pertaining to self-started projects leading to innovation and improvement of services
Environment Architect
Montana Productions, LLC
03.2014 - 07.2017
- Coding Camp Architect sponsored by the Essence Festival, Musical Artist Prince, Google, YesWeCode, and Facebook
- Compile needs list for network environment, devised floorplan, while ensuring redundancy measures
- Recruit volunteers in the tech industry to provide coaching and mentoring opportunities
- Implement security measures to ensure child safety
Director of Technology
BreakOUT!
New Orleans, LA
07.2014 - 01.2015
- Gather requirements, assess pre-existing hardware solutions, develop operations plan, perform strategic planning, guide overall IT Posture, develop and implement policies-procedures, and ensure safe work environment
- Implement HIPAA compliant cloud storage for program participants PHI/PII using Microsoft OneDrive and anti-malware solutions providing data protection from threats
Education
Bachelor of Science - Computer Science
The University of New Orleans
New Orleans, LA05-2007
Skills
- ServiceNow ticket management
- Device management with Intune
- Active Directory management
- HIPAA Compliance
- Artificial Intelligence for Business
- Power BI data visualization skills
- Information security and compliance
- User-focused application assistance
Accomplishments
Earned FEMA Service Medal July 2027
- Trained team of 5 staff members.
- Achieved 95% ticket resolution rate through effectively helping with iOS application bug solution testing and authoring documentation.
Certification
CompTIA: A+, Network+, Security+ LifeTime Certified
Languages
Spanish
Limited Working
Japanese
Elementary
Italian
Elementary
Timeline
IT Manager Trainee
Federal Emergency Management Agency, FEMA
07.2026 - Current
Remote QA Analyst II
Revature
12.2021 - 02.2023
Qualified IT Specialist (Incident Manager)
Federal Emergency Management Agency, FEMA
10.2021 - Current
Information Technology Manager
Modis Consulting
09.2020 - 07.2021
Lead Field Support Technician
Desknett
01.2020 - 04.2020
Lead Field Support Technician, Tier II
JenCare Neighborhood Medical Centers
01.2017 - 01.2019
Director of Technology
BreakOUT!
07.2014 - 01.2015
Environment Architect
Montana Productions, LLC
03.2014 - 07.2017
Bachelor of Science - Computer Science
The University of New Orleans