Micheal Harker
Grain Valley,MO
Summary
Results-driven project management professional with 15 years of experience coordinating complex projects, working cross functionally with teams, and ensuring successful project execution throughout the life-cycle of the project. Skilled in handling RFI's ASR's, project documentation, scheduling, stakeholder communication, and process coordination within fast-paced environments. Proficient in all Microsoft Office platforms. Recognized for maintaining professionalism, adaptability, and attention to detail while managing multiple priorities simultaneously. Detail-oriented Service Delivery Coordinator with strong communication skills and expertise in project lifecycle management. Proven ability to enhance workflow efficiency and foster cross-functional collaboration.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Service Delivery Coordinator
Blue Bird Fiber
Kansas City, MO
08.2025 - Current
- Coordinated service delivery schedules for fiber installation projects.
- Managed communication between clients and field technicians effectively.
- Oversaw inventory management of installation materials and equipment.
- Implemented process improvements to enhance workflow efficiency.
- Maintained accurate documentation for service requests and resolutions.
- Collaborated with cross-functional teams to align service delivery goals.
- Managed contract terms and conditions and service level agreements.
- Evaluated paperwork for accuracy and completion.
- Prepared reports on operational performance and presented findings to senior management team members.
- Conducted regular meetings with stakeholders to discuss progress on key initiatives and areas of improvement.
Procurement Coordinator
UPN/Segra
01.2023 - Current
- Serve as primary contact for construction managers to process PO’s, change orders, and invoices
- Manage vendor relationships and follow up with past due invoices or change orders
- Account for all of fiber used from each reel by the vendor
- Work with the Project Management team to make sure LOA’s and FOC dates are updated to meet the customers deadline
- Manage the life-cycle of all service requests for clients
Project Coordinator
SHORT CIRCUIT ELECTRONICS
09.2021 - 01.2023
- Serve as primary contact for clients for service request tickets
- Quote labor and equipment to service clients requests
- Schedule and monitor field technicians onsite for service requests
- Invoice all labor and equipment for service requests.
- Provide regular status updates on equipment tends, late assignments by technicians, and labor rates to upper management
- Manage the life-cycle of all service requests for clients
Project Manager
AVI Systems
06.2018 - 05.2020
- Plan, execute, monitor and close projects ranging in value from $5,000 to $1,600,000.
- Develop project plans that identify key milestones, and approaches for performance metrics
- Manage vendor relationships including negotiating and controlling contracts
- Maintain communication with project stakeholders and manage expectations
- Order and track all equipment needed for each project
- Managed project closing and ensured project deliverables achieved within time, cost and scope
- Collect completed manuals, drawings, software and other documentation for review with the customer upon job completion.
- Integration support for technicians and design engineers as needed throughout the process.
- Face to face customer interactions to discuss changes and potential new business
- Report weekly budgetary statistics per project to senior leadership
Project Manager
SKC Communications
11.2015 - 06.2018
- Overseeing the overall direction, coordination, implementation, execution, control and completion of specific AV systems integration projects
- Order and track all equipment needed for each project
- Managed project closing and ensured project deliverables achieved within time, cost and scope
- Collect completed manuals, drawings, software and other documentation for review with the customer upon job completion.
- Identify, effectively communicate, and resolve project issues and risks. Effectively communicate project status to upper management.
- Create and manage comprehensive project schedules and coordinate/verify appropriate resource scheduling for all required project tasks leadership
- Maintain and develop strong relationship with customers with direct interaction with focus on improving customers’ perception of on-time delivery, quality, communication, responsiveness and problem solving
Network Analyst
Ericsson Inc.
10.2006 - 11.2015
- Identify, effectively communicate, and resolve project issues and risks. Effectively communicate project status to upper management.
- Plan, execute, and finalize projects within constraints of the FCC.
- Work directly with state, and county officials to get testing requirements for the respected police departments
- Acquired resources and coordinating efforts of team members in order to deliver projects according to plan.
- Mentor, and motivate team members, influencing them to take positive action and accountability for assigned work
- Maintained data integrity in 911 databases.
Education
PMP -
Skills
- Strong verbal and written communication skills
- Schedule management
- Multitasking Abilities
- Detail oriented and excellent organizational skills
- Skilled to make independent decisions
- Operational knowledge Microsoft Office applications
- Customer relationship management
- Cross-functional collaboration
- Problem solving
References
Available upon request
Career Achievements
- Development of exception skills to manage the day-to-day operational aspects of a project, including scope, budget and personnel.
- Budget expert - establishing financial schedules, collecting, consolidating & analyzing financial data and effectively communicating, executing oversight of all recommendations’ plans.
- Project milestones met regularly by creating key business metrics that clearly show objectives.
- Technical liaison between business developers, consultants and vendors.
- Regularly called upon to create robust reporting allowing for metrics that identify gaps, need for training, resourcing, system enhancements and other recommendations that are directly communicated to senior management.
- PMP Certified
Certification
PMP
Timeline
Service Delivery Coordinator
Blue Bird Fiber
08.2025 - Current
Procurement Coordinator
UPN/Segra
01.2023 - Current
Project Coordinator
SHORT CIRCUIT ELECTRONICS
09.2021 - 01.2023
Project Manager
AVI Systems
06.2018 - 05.2020
Project Manager
SKC Communications
11.2015 - 06.2018
Network Analyst
Ericsson Inc.
10.2006 - 11.2015