Micheal Hooks

• Supervised daily operations and ensured compliance with safety protocols.
• Trained and mentored staff in operational procedures and best practices.
• Coordinated workflow between teams to optimize efficiency and productivity.
• Managed inventory levels and conducted regular audits for accuracy.
• Implemented process improvements to enhance operational effectiveness.
• Facilitated team meetings to address concerns and promote collaboration.
• Developed training materials for new employees on equipment usage.
• Monitored performance metrics and reported findings to upper management.
• Provided guidance and direction to subordinates regarding job duties and responsibilities.
• Directed and supervised team of 15 employees in daily operations.
• Monitored employee productivity to provide constructive feedback and coaching.
• Resolved customer complaints in a timely manner while ensuring customer satisfaction.
• Complied with company policies, objectives and communication goals.
• Managed scheduling for staff, ensuring adequate coverage during peak times and projects.
• Negotiated with vendors and suppliers to secure advantageous terms and pricing.
• Fostered a positive and motivating work environment, leading to an increase in team morale.
• Prepared and presented reports on team performance, challenges, and achievements to senior management.
• Assist with the Planning, develop and implement office, line, warehouse, safety and security programs and activities.
• Trained new employees on company policies, job duties, and performance expectations.
• Managed budget for department, ensuring all expenses stayed within allocated funds.
• General office equipment, computers, fax, printers, web and internet services, server platforms, and other electronic forms of management, collaboration, and data sharing.
• Use of Personal Protective Equipment (PPE) such as protective mask, safety vest, steel or composite shoes/boots, safety gloves, hard hat and eyewear in certain areas.

Delivered critical support tailored to the individual HR needs of

employees, ensuring strict confidentiality and the secure management

of sensitive HR information.

Conducted thorough background checks

and meticulously coordinated the onboarding process for new hires,

including orientation and training schedules, to facilitate a smooth

transition into the company.

Analyzed and refined job descriptions to

Develop comprehensive recruitment plans, utilizing various sourcing.

Strategies to attract well-qualified candidates effectively.

Collaborated closely with senior HR teams to communicate organizational policies

and standards clearly, ensuring alignment and understanding across all

levels of the organization.

Identified and assessed opportunities to

enhance existing HR programs and processes, proposing innovative

solutions aimed at increasing operational efficiency and overall

employee satisfaction.

• Led recruitment efforts to attract top talent across various departments.
• Developed employee training programs to enhance skills and knowledge.
• Managed employee relations issues, fostering a positive workplace culture.
• Lead, supervise, and evaluate personnel responsible for receiving, storing, and distributing clothing and materials, promoting a culture of accountability and performance excellence.
• Partner with HR and management to support staffing decisions, including hiring, onboarding, performance feedback, and disciplinary actions.
• Foster strong team communication and collaboration through regular check-ins, coaching, and conflict resolution.
• Implemented performance management systems to evaluate employee contributions.
• Ensured compliance with labor laws and regulations throughout the organization.
• Facilitated onboarding processes for new hires, integrating them into teams effectively.
• Handled sensitive employee and company information with highest level of confidentiality and discretion.
• Maintained employee records in accordance with company policy and applicable legal requirements.
• Created job postings, tracked applicants and maintained applicant database.

Trained the HR team to assist corporate staff with salary inquiries,

benefit plans, enrollments, and conflict resolution. Managed hiring and

recruitment efforts, as well as coordinated new employee orientations.

Engaged with employees to enhance retention and boost

performance.

Successfully reduced reported employee conflict incidents by 50% by

introducing new conflict resolution avenues. Managed employee HR

data, including performance tracking, to provide insightful analysis for

corporate initiatives.

Oversaw the training of the HR team, focusing on compliance and best

practices for data entry. Responsibilities included managing the

recruitment process, posting job positions, and tracking candidates.

Additionally, administered benefit plans, including enrollments, changes, and terminations.

• Conduct inspections to ensure physical conditions of workspaces and equipment meet safety and regulatory requirements; address corrective actions as needed.
• Collaborate with leadership to forecast workload and staffing requirements based on operational goals and performance metrics.
• Facilitated onboarding and orientation for new personnel across various departments.
• Maintained accurate personnel records in compliance with federal regulations and standards.
• Maintained employee records in accordance with company policy and applicable legal requirements.
• Handled sensitive employee and company information with highest level of confidentiality and discretion.
• Provided guidance on conflict resolution to promote a positive work environment.
• Achieved cost-savings by developing functional solutions to problems.

Effectively managed a broad range of personnel actions, including

overseeing promotions, reductions, transfers, discharges, and other

important personnel-related activities to ensure compliance with

organizational policies and procedures. Diligently maintained

comprehensive personnel records, ensuring the accuracy, integrity, and

confidentiality of both enlisted and officer records, thereby supporting

effective human resource management and decision-making.

Proficiently operated and managed various Human Resources

Information Systems (HRIS), such as the Integrated Personnel and Pay

System - Army (IPPS-A), Defense Travel System (DTAS), and Defense

Civilian Intelligence Personnel System (DCIPS), to streamline HR

processes and enhance data accessibility. and supporting strategic

planning within the organization.

• Managed recruitment processes for diverse roles within the military organization.
• Developed and implemented training programs for staff development and compliance.
• Conducted employee relations investigations to address concerns and ensure fairness.
• Oversaw performance management systems to enhance workforce effectiveness and morale.
• Maintained accurate personnel records in compliance with federal regulations and standards.
• Collaborated with leadership on policy development and strategic organizational planning.
• Respond to client and employee inquiries with professionalism, problem-solving, and dedication to service quality.
• Support the fitting, briefing, and onboarding experience for personnel receiving issued gear, including special measurements and customized uniform solutions.
• Drive continuous improvement initiatives operations to support a safe, inclusive, and efficient work environment.
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Processed Awards and Decorations by preparing and processing

recommendations for awards and decorations. Managed Evaluations

by preparing, updating, and coordinating requests for performance

evaluations. Processed Promotions by preparing and monitoring

requests for promotions, including declinations and reconsiderations.

Managed Reductions and Removals by arranging reduction and

removal boards for Soldiers on local promotion standing lists. Managed

Transfers and Discharges by preparing and monitoring requests for

transfers and discharges.

• Managed recruitment processes for diverse roles within military operations.
• Developed training programs to enhance employee skills and knowledge.
• Provided essential support to address individual HR needs of employees.
• Maintained confidential personnel files in accordance with applicable laws and regulations.
• Created training materials for new hires and provided orientation sessions.
• Partnered with senior HR team to communicate company standards and policies.
• Performed audits of payroll records to ensure accuracy of employee information.
• Established and generated various reports to verify HR compliance.
• Maintained human resources records by processing applications and resumes.
• Assisted candidates with application processes by answering questions about application, performing background checks, providing I-9 forms and handling drug screening paperwork.
• Developed and documented HR procedures to refine processes and drive compliance with policies.
• Prepared reports related to HR activities such as turnover rate analysis, absenteeism rate.