Micheal James
Jacksonville,TX
Summary
Dedicated and results-driven Project Manager with a proven track record of successfully leading and delivering complex projects within scope, time, and budget constraints. Adept at developing comprehensive project plans, defining project objectives, and ensuring effective resource allocation. Skilled in fostering collaboration among cross-functional teams to achieve project milestones and exceed client expectations. Known for strong problem-solving abilities, strategic thinking, and a proactive approach to risk management. Excellent communicator with the ability to convey project updates, challenges, and strategies to diverse stakeholders. Demonstrated leadership in adapting to dynamic project environments and driving continuous improvement. Committed to quality assurance, efficiency, and delivering high-impact projects that align with organizational goals. Seeking to contribute expertise and leadership to drive successful project outcomes in a dynamic professional setting.
Overview
5
5
years of professional experience
Work History
Facilities Operations and Laboratory Manager
Total Point Healthcare
05.2022 - 10.2023
- Fostered positive working environment by promoting open communication among team members and addressing any conflicts promptly.
- Actively participated in professional conferences and workshops, sharing laboratory best practices and fostering culture of continuous improvement.
- Improved laboratory efficiency by streamlining workflows and implementing process improvements.
- Interviewed, hired and trained lab technicians to perform experiments and analyze results.
- Maintained organized inventory system for lab supplies, reducing waste and saving on procurement costs.
- Ensured compliance with regulatory standards by staying up-to-date on industry best practices and adjusting internal policies as necessary.
- Set and oversaw quality assurance guidelines for laboratory work.
Lead Medical Assistant
Total Point Healthcare LLC
07.2021 - 05.2022
- Triaged incoming calls for provider to determine callers' needs for immediate appointments or scheduled visits.
- Ensured patient satisfaction by promptly addressing concerns, answering questions, and providing exceptional customer service.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Demonstrated expertise in phlebotomy, specimen collection, and basic laboratory testing procedures to support accurate diagnosis and treatment decisions.
- Managed insurance authorizations for medications, diagnostic tests, or procedures to facilitate timely access to necessary treatments for patients.
- Ensured timely follow-up care by contacting patients with test results and coordinating necessary appointments for further evaluation or treatment.
- Assisted physicians and nurses with clinical procedures following safe practices.
- Precepted newly hired medical assistants to train each on office procedures and important tasks.
- Taught patients about medications, procedures, and care plan instructions.
- Documented patient information in EMR and prepared paperwork for medical staff.
- Conducted regular quality assurance evaluations across all aspects of clinic operations to identify areas for improvement and implement corrective actions accordingly.
Lead Medical Assistant
Bradley Clinic of Texas LLC
09.2018 - 07.2021
- Managed front office operations, including scheduling patient appointments and managing patient records.
- Supervised and trained medical staff on proper procedures for patient intake, examinations and treatments.
- Performed administrative duties such as filing, billing and coding of insurance claims.
- Provided assistance to physicians with clinical tasks such as measuring vital signs and administering medications.
- Ensured that all medical supplies were adequately stocked examination rooms.
- Assisted in organizing laboratory tests, X-rays and other diagnostic procedures.
Education
Bachelor of Science - Healthcare Administration
DeVry University
Moline, IL10.2024
Skills
- Equipment management
- Data Management
- Employee Supervision
- Standard Operating Procedures
- Decision-Making
- Effective Communication
- Excellent Communication
- Problem-Solving
- Budget Administration
- Administration and Reporting
- Managing Operations and Efficiency
- Project Planning
Timeline
Facilities Operations and Laboratory Manager
Total Point Healthcare
05.2022 - 10.2023
Lead Medical Assistant
Total Point Healthcare LLC
07.2021 - 05.2022
Lead Medical Assistant
Bradley Clinic of Texas LLC
09.2018 - 07.2021
Bachelor of Science - Healthcare Administration
DeVry University