Micheal Jencks
East Providence,RI
Summary
Professional Assistant Store Manager with exceptional team leadership qualities and operational management capabilities. Well-versed in delivering exceptional customer communication and customer service. Talented driver of performance compliance with applicable standards, rules and regulations.
Overview
3
3
years of professional experience
Work History
Assistant Store Manager
Big Lots
Seekonk, MA
09.2023 - Current
- Trained, supervised and evaluated staff to optimize their performance levels.
- Reviewed store performance data and made adjustments accordingly.
- Developed strategies for product positioning and pricing based on market analysis.
- Assisted in developing visual displays for stores according to corporate guidelines.
- Designed floor layouts, product displays and shelving layouts to maximize sales and influence customer purchasing habits.
Furniture Sales Lead
Big Lots
Warwick, RI
10.2022 - 09.2023
- Advised customers on design options for their furniture selections based on individual needs and preferences.
- Maintained accurate records of all sales transactions and inventory levels.
- Resolved customer complaints in a professional manner while maintaining excellent customer relations.
- Trained new employees on product knowledge, customer service techniques, and company policies.
- Created and maintained customer files to record and organize information such as name and purchase history.
- Upsold customers on protection plans, warranties and coordinating products.
- Retained sales for out-of-stock and unavailable items by leveraging extensive product and manufacturer knowledge to develop alternative solutions.
Cashier
Big Lots
Warwick, RI
08.2021 - 10.2022
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Issued receipts, refunds, credits or change due to customers.
- Stocked shelves with merchandise when needed.
- Performed other duties as assigned by management.
- Greeted customers and answered any questions they had about the store's products and services.
- Organized promotional displays or arrange merchandise on counters or tables to promote sales.
- Ensured compliance with all safety regulations within the store environment.
- Assisted customers over the phone regarding store operations, product information and order placement.
Education
High School Diploma -
Pilgrim High School
Warwick, RI06-2021
Skills
- Store Organization
- Business Development
- Operations Oversight
- Stock management
- Department Oversight
- Loss Prevention
- Customer Relations
- Flexible Schedule
Timeline
Assistant Store Manager
Big Lots
09.2023 - Current
Furniture Sales Lead
Big Lots
10.2022 - 09.2023
Cashier
Big Lots
08.2021 - 10.2022
High School Diploma -
Pilgrim High School