Summary
Work History
Education
Skills
Languages
Timeline
Generic

Micheal Joseph

Summary

Dynamic Houseman Supervisor with a proven track record at Margaritaville Beach Resort, enhancing guest experiences and fostering a guest-centric culture. Expert in scheduling, staff management, and maintaining high safety standards. Achieved optimal staffing levels, significantly boosting team productivity and collaboration. Skilled in both guest relations and health safety protocols, ensuring top-notch service and environment.

Work History

Houseman Supervisor

Margaritaville Beach Resort
  • Promoted a guest-centric culture within the houseman team, emphasizing the importance of providing exceptional experiences for all visitors to the property.
  • Collaborated with the management team to establish goals, performance expectations, and quality standards for housemen staff.
  • Developed comprehensive schedules that ensured adequate staffing levels during peak periods while avoiding overstaffing during slower times at the hotel property.
  • Implemented training programs for new hires, promoting skill development and consistent work performance.
  • Coordinated daily assignments for housemen crew, maximizing productivity while minimizing labor costs.
  • Maintained open communication channels with staff members, fostering an environment of trust and mutual respect that promoted teamwork and collaboration.
  • Maintained a clean and well-organized work environment for efficient operations and reduced workplace hazards.

Houseman

Sandals Resort
  • Disposed of trash and recyclables each day to avoid waste buildup.
  • Reported found guest articles and merchandise damage to managers on duty.
  • Assisted in inventory management through timely restocking of housekeeping supplies and linens as needed.
  • Gathered linen supplies and organized linen closets for prompt room restocking.
  • Demonstrated strong attention to detail while conducting routine inspections of public areas for cleanliness and presentation standards.
  • Completed multiple tasks effectively within tight deadlines, ensuring smooth hotel operations during peak hours.

Education

Diploma -

Petit College
Haiti
06.2012

Skills

  • Scheduling and planning
  • Health and safety
  • Housekeeping
  • Recruitment and hiring
  • Employee relations
  • Guest relations
  • Staff management
  • Waste management
  • Customer service

Languages

French
Full Professional
Haitian creole
Professional Working

Timeline

Houseman Supervisor

Margaritaville Beach Resort

Houseman

Sandals Resort

Diploma -

Petit College
Micheal Joseph