Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Micheal Keyes

Orange Park,FL

Summary

Adaptable professional with 20 years of work experience and proven knowledge of leadership, problem-solving, and workflow prioritization. Aiming to leverage my abilities to successfully fill the role at your company. Natural leader experienced in driving great team successes by coaching and motivating team members to increase financial profitability, operational efficiency and customer satisfaction. Record of performance in meeting organizational objectives. Excellent interpersonal skills, to work well with others, in both supervisory and support staff roles.

Overview

22
22
years of professional experience
1
1
Certification

Work History

General Manager

Daily's-First Coast Energy
03.2023 - Current
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Trained new employees on proper protocols and customer service standards.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Interacted well with customers to build connections and nurture relationships.
  • Trained and guided team members to maintain high productivity and performance metrics.

General Manager

Rent-A-Vision
05.2018 - 03.2023
  • Developed and implemented strategies to increase sales and profitability.
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
  • Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.

General Manager /Training General Manager

Aarons Sale and Lease
04.2008 - 05.2018
  • As a Training General Manager I was responsible for the on-site learning and development of associates for the Florida & Georgia Market’s
  • To ensure that associates were skillful and component in the roles
  • As a General Manager I was responsible for building a team and creating a winning atmosphere where my associates and company could thrive in a competitive market
  • I was responsible for overseeing the Sales
  • Accounts, and Delivery Departments, customer service, inventory management, receiving, scheduling, ordering, recruiting, advertising, training, telemarketing, and leading a team to exceed company goals
  • By driving and managing the overall P&L of the store, through asset management, customer growth, customer maintenance, revenue production, associate development and inventory control
  • I've been able to increase the bottom line where others failed.
  • Developed and implemented comprehensive training program to increase employee productivity and morale.

Assistant Store Manager

Oak Street Furniture
09.2005 - 03.2008
  • My responsibilities including delivering excellent customer service by greeting and assisting customer
  • Addressing customer inquiries and resolved customer complaints
  • Assisting in finding the best possible financing for the customer
  • Assist management with inventory needs
  • Submit invoices to venders
  • Stock and restock merchandise when shipment where received
  • Reorganized the sales floor to meet company demands.

Store Manager

Adirondack Colonial Furniture
06.2003 - 05.2005
  • I was responsible for the overall supervision of all store functions and operations
  • We consistently met and exceeded all monthly and yearly goals
  • Responsibilities included recruiting all sales professionals and provided training to the sales team to maximize results
  • Ensure compliance to all policies and procedures
  • Implement sales promotions
  • Merchandising, Scheduling associates hours and bi-weekly team meetings
  • Ordered and sold goods and maintained total inventory of products in showroom and warehouse
  • Signer on bank account and made deposits
  • In charge of sales staff, warehouse and delivery employees
  • Developed and maintained business relationships with customers, manufacturer sales reps, customer service agents, and freight
  • Coordinated cross county shipments, planned local delivery routes, and time frames of product special orders.

Customer Accounts Manager

MCI World Com
03.2001 - 02.2003
  • My responsibilities included setting the tone of the department and manage the collections process
  • Set strategy meetings for the team and monitor to ensure the department is on task
  • By scheduling appointments for deliveries, and creating routes for drivers we were able to have the delivery team help in the collections process
  • I acted as a customer counselor by discussing benefits of timely lease agreements and renewal payments
  • Monitored and recommend payment frequency changes to the General
  • Manager
  • Confirm customers identification
  • Collected payments and obtain customers signatures while closing customers lease agreements
  • Ensuring we have enough information to maintain customer contact throughout the term of the lease
  • By maintain customer contact over the phone, field visits and update customer information to maintain accuracy
  • Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.

Education

AAS - Business Administration

MVCC
Utica, NY

Skills

  • Lean Manufacturing
  • Serve Customers
  • Service Promotions
  • Monitoring Frequencies
  • Confidential Records Management
  • Professional Development
  • Accounts Payable and Accounts Receivable
  • Air Freight
  • Sales Team Development
  • Acquire New Business

Accomplishments

  • We were able to reduce charge offs by 2% and increase revenuecollected by 6% by the end of the first quarter of 2009
  • Media Marketing, Sales Management, Customer Service, Employee Relations, Inventory, Scheduling
  • Customer Service, Training, Team Building
  • By successfully controlling charge offs and implementing a marketing plan, I've
  • Been able to increase sales and successfully turn around several multiple stores
  • Focus and Follow-Through
  • Performance Monitoring and Evaluation
  • Financial Statement Review
  • Hiring and
  • Onboarding
  • Sales Promotion
  • Management Training
  • Policy Development and Enforcement
  • Strategic Vision
  • Advertising Campaign Development
  • Profit and Loss Control
  • Performance Improvement
  • Sales Team Development
  • Revenue Stream Management
  • Data Consolidation
  • OSHA Requirements
  • P&L Responsibility
  • Interviewing and Pre Screening

Certification

  • CNP - Certified Notary Public

Timeline

General Manager

Daily's-First Coast Energy
03.2023 - Current

General Manager

Rent-A-Vision
05.2018 - 03.2023

General Manager /Training General Manager

Aarons Sale and Lease
04.2008 - 05.2018

Assistant Store Manager

Oak Street Furniture
09.2005 - 03.2008

Store Manager

Adirondack Colonial Furniture
06.2003 - 05.2005

Customer Accounts Manager

MCI World Com
03.2001 - 02.2003

AAS - Business Administration

MVCC

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